Hello David is very good and professional excellent customer service. He explaining me very nicely, so he gave me also cheap quotation, I have my insurance policy done ✅ by David Thank you vanin... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had a great experience dealing with Sam Walker. He was very professional, helpful and friendly throughout the process. He explained everything clearly, answered all my questions and made the whole... Leggi di più
Well.. only reason I am giving them 5 stars is because of Conor he was extremely polite and helpful explained everything to me. Like I say Van insurance have him and him only to thank for this 5 sta... Leggi di più
Not good. Got the cheapest quote on a comparison thing. They guy phoned to verify and it doubled for no real reason. He spoke way too fast, i repeatedly asked him to slow down. My quote was based on... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At VanInsurance.co.uk, we believe that our customers are more than just numbers on a page. That's why we're committed to providing friendly, personalised service that makes you feel like part of the family. We'll help you navigate the confusing world of van insurance and make sure that you're getting the coverage you need. And don't worry - we know that insurance can be a bit of a headache. That's why we've streamlined our process to make it as easy and stress-free as possible. We'll handle all the paperwork and negotiations with insurers so that you don't have to. So if you're in the market for van insurance, why not give VanInsurance.co.uk a try? We promise to make you smile (and protect your van while we're at it).
Informazioni di contatto
Regno Unito
- vaninsurance.co.uk
4,2
Molto buono
2K recensioni
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Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
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Answered the phone straight away…
Answered the phone straight away without any wait! Listened advised and sorted everything out straight away 10/10
9 settembre 2026
vaninsurance
Paid in full for cover,after going through verification insurance didnt cover things that were on cover before i paid.Had to go through details again to find another insurance.
8 settembre 2026
Risposta di VanInsurance.co.uk
Dear Mr Smith,
Thank you for taking the time to share this. We are sorry to hear the cover did not match what you expected once you had already paid, and that you had to source alternative insurance as a result.
We have been in touch with you directly to look into this and address your concerns, and we hope this has gone some way to putting things right.
Thank you again for your feedback, and please do let us know if there is anything further we can help with.
Yours sincerely,
Isabel May
VanInsurance.co.uk
Helpful staff a great service keiren…
Helpful staff a great service keiren extremely good
7 settembre 2026
Was quoted 1 price
Was quoted 1 price, then wuoyed nearly double, but by then i already set up dorect debit.
The person on the other end of phone spoke very fast and unitellegent.
5 settembre 2026
Absolute con of a company
Absolute con of a company, offering prices on van insurance then as soon as you ring up to confirm the policy is in itself is not normal tell you they need more money and need to take more off you upfront. by this point youve already paid and confirmed the policy so they already have your money.
Avoid at all costs!
5 settembre 2026
Non scritta su invito
Risposta di VanInsurance.co.uk
Dear Mr McCormick,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
I can understand your frustration at being asked for more money after you had already committed to a policy with us.
Our validation process exists to ensure the information on your policy accurately reflects the correct material facts. Where discrepancies are identified during this process, a revised premium is sometimes unfortunately necessary, and this is determined by our insurers rather than by us as a broker.
I have since been in touch with you directly to explain this fully, and I do hope this has gone some way towards putting things right.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
Sam was very very good and really…
Sam was very very good and really helpful with everything and can’t recommend enough
5 settembre 2026
A very helpful employee talked me…
A very helpful employee talked me through buying insurance. He was highly experienced and made the transaction extremely pleasant.
Thank you
4 settembre 2026
Very good and clear communication
4 settembre 2026
Alex B was awesome
Alex B was awesome.
Patient, helpful and easy to chat to.
He did as much as possible to help me find a competitive price and saved the the job of phoning around for quotes.
I’ll definitely call vaninsurance.co.uk when it’s time to renew.
Thanks.
3 settembre 2026
Talked to billy who was very helpful as…
Talked to billy who was very helpful as van insurance can be very stressful he talked me through everything and was sorted very quickly
3 settembre 2026
10+ cold calls after purchacing a…
10+ cold calls after purchacing a policy trying to persuade me to add boltons and after saying i was not interested they hung up before i finished my sentence.
The portal is usless if you want to cancel its by phone only and there is no one on the other end just play some bad music.
Honestly shop elsewhere id rather pay £100 more and not have to deal with this wet dog mess.
3 settembre 2026
Non scritta su invito
Risposta di VanInsurance.co.uk
We’re pleased that our Customer Service team was able to resolve your concerns on 7 September, but we recognise that your experience fell short of the standard we aim to provide.
Thank you for taking the time to share your feedback.
Kind regards,
Matt Love
Complaints Officer
Thank you Angus very pleasant very thorough a pleasure…
Thank you Angus very pleasant very thorough a pleasure to deal with
2 settembre 2026
Amazing customer service
Amazing customer service, really easy company to use, definitely recommend
1 settembre 2026
Risposta di VanInsurance.co.uk
Dear Mr Carr,
Thank you for taking the time to leave your review, and I am genuinely sorry to read about your experience. Communication is something we aim to get right from the get-go, and I am sorry this was not reflected in your dealings with us.
I have since had the opportunity to speak with you directly about this, and I do hope our conversation has gone some way towards resolving things for you. Your experience is incredibly important to us, and I want you to know that your feedback has been heard.
If you need anything further from VanInsurance.co.uk, please don't hesitate to get in touch using the contact details on our website. I'll ensure that you are well looked after moving forwards.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
Had a quote online rang to confirm…
Had a quote online rang to confirm details was told quote was invalid has my name didn’t match the address been living there since 2008 had no issues with other insurance companies complete was of my time imagine what they would be like if you needed to claim just editing this review just gone through another broker and they’ve give me a quote from the same company has van insurance expert did for £800 pounds different but with the same details and there happy I’m from the address doesn’t sound right that van insurance expert couldn’t do it just about money
1 settembre 2026
Non scritta su invito
Risposta di VanInsurance.co.uk
Good Afternoon,
Thank you for taking the time to leave your review, and I am sorry to read about your experience. I do want to help, but I want to make sure we are addressing the right company.
Having looked into this, the reference you provided via Trustpilot does not appear to match any of our records, and your review also mentions Van Insurance Expert, which is a separate company to ourselves. We are VanInsurance.co.uk, and it is possible that your experience may relate to a different business entirely.
We do hold an older quotation for you, but nothing around the time you left your review. I am sorry if there has been any confusion, and I hope that your concerns have since been resolved. If you do need anything from us at any point, please do not hesitate to get in touch via the contact details on our website and we will be happy to help.
Yours Sincerely,
Charlie Byrne
VanInsurance.co.uk
Absolutely incompetent.
Absolutely incompetent.
I rang them 3 weeks in advance to not auto-renew my policy as the pricing was extortionate. I asked for a call back, this was “noted on their system but never happened”. I then rang them a day before my expiry to confirm this as i had not had a confirmation email or anything saying I haven’t renewed. I was then quoted a new price which was more in line with other quotes I had… until payment where they moved it up again £200 more. I declined and confirmed my cancellation… 5 minutes later I had a confirmation email where they had renewed my policy, taken a £79 payment without my authority and when I called back I got told “human error 10-14 days for a refund”.
If they can’t take basic clear instructions about not renewing a policy i dread to think how bad it would be if I had to make a claim. AWFUL
31 agosto 2026
Non scritta su invito
Risposta di VanInsurance.co.uk
Dear Mr. Slough,
Thank you for taking the time to share your experience, and I am truly sorry to read about what happened. What you have described is genuinely worrying, and it is clear that something went wrong when you asked us not to renew your policy. Please accept my sincerest apologies for that. It is simply not acceptable, and I completely understand your frustration.
I can see that you have been refunded in full, which I am pleased about, but I also recognise that this does not address or resolve the wider concerns you have raised, and I am sorry for that.
We did attempt to call you following your review but unfortunately were unable to get through, and left you a message. We would genuinely appreciate the opportunity to speak with you directly, address your concerns properly, and make amends. Your experience is incredibly important to us, and we want to make sure you feel well looked after.
I really do hope that we have the opportunity to look after you again in the future, with a much smoother experience. Please do not hesitate to get in touch, and take care of yourself in the meantime.
Yours Sincerely,
Charlie Byrne
VanInsurance.co.uk
Very professional discussed everything…
Very professional discussed everything in detail. Happy with my purchase
31 agosto 2026
Total crooks
Total crooks. Had to phone to turn off auto renewal which I did in plenty of time. Now they just auto-renewed me anyway on a new credit “agreement” I’ve not agreed to. Already got insurance elsewhere for a third of the price. What a mess they’ve caused, all for me to try and resolve.
31 agosto 2026
Non scritta su invito
Risposta di VanInsurance.co.uk
Dear Dave,
Thank you for taking the time to share this, and I want you to know this really concerns me. I am sorry to hear about the experience you have described, particularly around the renewal and the credit agreement you did not expect.
I understand how frustrating it must be to have asked for auto-renewal to be turned off, only for this not to happen as you expected. I understand you feel this is something you have had to sort out yourself, but please know we can help with that, and we would really like the chance to put this right for you.
As this review was left anonymously, we have not been able to locate your details to look into this properly. Please could you get in touch with us via our website with your policy or account details, so we can get this looked into and resolved as quickly as possible.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
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