Hello David is very good and professional excellent customer service. He explaining me very nicely, so he gave me also cheap quotation, I have my insurance policy done ✅ by David Thank you vanin... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I had a great experience dealing with Sam Walker. He was very professional, helpful and friendly throughout the process. He explained everything clearly, answered all my questions and made the whole... Leggi di più
Well.. only reason I am giving them 5 stars is because of Conor he was extremely polite and helpful explained everything to me. Like I say Van insurance have him and him only to thank for this 5 sta... Leggi di più
Not good. Got the cheapest quote on a comparison thing. They guy phoned to verify and it doubled for no real reason. He spoke way too fast, i repeatedly asked him to slow down. My quote was based on... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At VanInsurance.co.uk, we believe that our customers are more than just numbers on a page. That's why we're committed to providing friendly, personalised service that makes you feel like part of the family. We'll help you navigate the confusing world of van insurance and make sure that you're getting the coverage you need. And don't worry - we know that insurance can be a bit of a headache. That's why we've streamlined our process to make it as easy and stress-free as possible. We'll handle all the paperwork and negotiations with insurers so that you don't have to. So if you're in the market for van insurance, why not give VanInsurance.co.uk a try? We promise to make you smile (and protect your van while we're at it).
Informazioni di contatto
Regno Unito
- vaninsurance.co.uk
4,2
Molto buono
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
New complicated vehicle policy
Although I was not happy with some of the policies in my particularly case, I can say that the young lady that helped me was wonderful doing her best to find the best possible outcome for me. I give her the five stars.
15 settembre 2026
Browser issue called and sorted over…
Browser issue called and sorted over phone
Call answer within 1 min
15 settembre 2026
All a scam
All a scam, get a price with all the correct details then when you ring up to confirm the policy they changed the price to almost double the amount , this was all after i paid the initial deposit, so they took the deposit money then changed the whole price, I am also still waiting for the deposit to be refunded which has been 10 working days.
1 settembre 2026
Non scritta su invito
Risposta di VanInsurance.co.uk
Dear Josh,
Thank you for taking the time to leave your review, and I am truly sorry to read about your experience. I can completely understand your frustration, and I want to assure you that we take feedback of this nature very seriously.
I do want to reassure you that we would never set out to mislead any of our customers. We do guarantee our online rates where the information provided is accurate and correct, however where discrepancies are identified during our validation process, we are unfortunately required to provide a revised quotation based on the correct details. This is to ensure that you are properly insured from the outset, protecting you from potential issues further down the line.
I am also concerned to hear that your refund has been delayed, and I would very much like to get that resolved for you as quickly as possible alongside your other concerns.
Please do not hesitate to get in touch with us directly using the contact details on our website, and I am confident that we will be able to resolve this matter to your satisfaction. I look forward to hearing from you, and I am sorry once more for the experience you have had.
Yours Sincerely,
Charlie Byrne
VanInsurance.co.uk
Not usually one to leave feedback but…
Not usually one to leave feedback but the guy on the phone was stright to the point and easy to deal with 10/10
13 settembre 2026
The customer service gentleman was…
The customer service gentleman was wonderful, very clear of voice and knowledge. We thank you the company and the agent.
13 settembre 2026
The call handler was very professional
The call handler was very professional, excellent service and handled my inquiry very very well
12 settembre 2026
Risposta di VanInsurance.co.uk
Dear Mr. Winters,
Thank you for taking the time to leave your review, and I am truly sorry to hear that you are unhappy with your experience. I would very much like to understand what has gone wrong and do everything I can to put things right for you.
We have attempted to call you on a number of occasions but have unfortunately been unable to get through. I would be really grateful if you could return our call at your earliest convenience, as we genuinely want the opportunity to address your concerns directly and resolve this matter to your satisfaction.
We look forward to hearing from you.
Yours Sincerely,
Charlie Byrne
VanInsurance.co.uk
Very good stuff and it’s good quote…
Very good stuff and it’s good quote from insurance
11 settembre 2026
Easy to deal with
4 settembre 2026
I was very cross questioned- although I…
I was very cross questioned- although I understand that it’s always been very straightforward previously
10 settembre 2026
Risposta di VanInsurance.co.uk
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt you were being heavily questioned during the process.
As part of our insurance validation process, we may need to ask additional questions to confirm the information provided and ensure that the details held on the policy are accurate. We appreciate that this can feel more extensive than expected, but these checks are carried out to help ensure the policy has been arranged correctly.
We’re sorry for any frustration this may have caused and appreciate you taking the time to share your feedback.
Kind regards,
Matt Love
Complaints Officer
Great experience so far
Great experience so far, very helpful, explained all terms and conditions thoroughly
3 settembre 2026
Excellent service from Andy Alex b…
Excellent service from Andy Alex b can’t remember but very helpful
9 settembre 2026
Callum was brilliant on phone helped…
Callum was brilliant on phone helped all the way
9 settembre 2026
Our adviser was very helpful
Our adviser was very helpful.
She helped us revieve the best deal that accommodated everything we needed.
Found the quote online, we rang to validate it. Within 1 hour later our policy was set up and ready to start on our selected date.
Overall very happy with the service
9 settembre 2026
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