I received an online quote which I was happy with. I then had to phone to verify a few things. At that stage it appeared that my secondary driver had no been put on the new insurance . It was all sor... Leggi di più
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Found the whole experience very easy online. Phone me the following day to see if they could get the quote better which they did so would highly recommend.
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Very easy to get my insurance sorted, I made a few mistakes on the form and the gentleman I spoke to was very professional and run through everything with me.
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Already sorted my insurance using this company and found the perfect despite I was getting constant phone calls txts and emails asking me if I’m still looking for insurance. All sorted now apparently... Leggi di più
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Scritti dall'azienda
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Informazioni di contatto
First Floor, 140 Brompton Road, SW31HY, London, Regno Unito
- vancompare.com
4,4
Eccellente
6396 recensioni
Ha risposto al 91% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Van Beware, not Van Compare.
When it comes to renewing your policy, you're sent a new quote. Well that's good isn't it? Not if you don't want it because it's extremely difficult to cancel and no one answers the phone, there's no email response and no complaints service, that you can get in touch with that is. You'll spend hours on the phone because no one answers. The AI chat is useless, as is the portal. There's no cancellation option on there.
What they are good at is debiting your account, in my case 16 days before the insurance was actually due. Try and get a refund and you'll encounter a system that makes it extremely difficult to do. It was necessary to go to the Insurance Ombudsman to get a number (01483260400) that somebody answered the phone. Unbelievable. I'm awaiting a refund, which apparently was processed, although the amount shown on the useless portal is much less than what was taken. So I'm unsure whether I will receive a full refund. Avoid this Insurance broker at all costs because when things go wrong you'll have a nightmare getting them resolved.
10 aprile 2026
Non scritta su invito
Risposta di VanCompare.com
Dear Mr Mackintosh,
Thank you for taking the time to discuss your concerns with us during a recent call.
I am sorry to hear about the difficulties you have experienced and appreciate you bringing these matters to our attention. Your feedback is important and will be used to help us improve our services going forward, so we thank you for sharing this with us.
I have also sent you an email which you can respond to directly if you have any further questions or issues. I am always here to help.
I sincerely hope that I have been able to address and resolve the concerns raised during our recent conversation, but please do not hesitate to get back in touch if you need anything further.
Yours sincerely,
Anna Vida
VanCompare
Very friendly helpful staff
10 aprile 2026
Risposta di VanCompare.com
Dear Steven,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that you found our staff friendly and helpful.
Your feedback is much appreciated and will be shared with the team.
Yours sincerely,
Anna Vida
VanCompare
Not really an online purchase.
Completed online form which is pretty detailed. Then had to call them to verify all the details I had just entered online. This call took more than 20mins and no changes were made from the information they already had. This call ended abruptly after the end of a recorded message and there was no conclusion as to what happens next. I had to call again to confirm that the policy would be agreed. 10 minutes later I had another call from them, asking me if I wanted to buy van insurance. Never had this from any other insurer.
Edit. After writing the above review, I had another three calls from them trying to sell the same.
10 aprile 2026
Non scritta su invito
Risposta di VanCompare.com
Dear Mr. Fitzpatrick,
I am truly sorry to hear that you are dissatisfied with our service, but I do appreciate you bringing your concerns to our attention, even if indirectly. We take customer satisfaction very seriously, and your experience is important to us, which is why we actively monitor our review platforms.
We have been attempting to contact you by telephone since your review was left on Friday, and I regret that we have not yet been able to speak with you. I have therefore sent you an email in the hope of addressing your concerns directly and working towards a resolution to your satisfaction.
If you have any questions, additional concerns, or feel that I have overlooked anything, please do not hesitate to contact me directly. I am here to support you and will ensure that you are looked after moving forward.
I wish you a pleasant day ahead.
Yours Sincerely,
Charlie Byrne
VanCompare
He was very helpful and great to speak…
Top Rated,
He was very helpful and great to speak with, spoke to Alex he was great, 5 stars
8 aprile 2026
Risposta di VanCompare.com
Dear Trevor,
Thank you for taking the time to leave your review.
We are really pleased to hear you had a great experience and found Alex very helpful and easy to speak with. It is great to know everything went well for you and that you would rate the service 5 stars.
We truly appreciate your feedback, and we will be sure to pass on your kind words to Alex.
Yours sincerely,
Anna Vida
VanCompare
Helpful and patient, decent price.
Jacob was very helpful and patient, as it was over the phone which did not help by losing signal.
Got a better price by talking to a person.
7 aprile 2026
Risposta di VanCompare.com
Dear Dennis,
Thank you for taking the time to leave your review.
We are really pleased to hear Jacob was very helpful and patient, especially given the signal issues you experienced over the phone. It is great to know he was able to support you through the process and secure a better price by talking things through directly.
We truly appreciate your feedback, and we will be sure to pass on your kind words to Jacob.
Yours sincerely,
Anna Vida
VanCompare
Good customer service managed to get my…
Good customer service managed to get my van policy at a reasonable price of all great experience
7 aprile 2026
Risposta di VanCompare.com
Dear Munir,
Thank you for taking the time to leave your feedback.
We’re really glad to hear you had a good experience and that we were able to help you get your van policy at a reasonable price. It’s always great to know our team made the process smooth and worthwhile for you.
We really appreciate your kind words, and we’ll make sure the team sees your comments.
Yours sincerely,
Anna Vida
VanCompare
Very professional and very helpful
Very professional and very helpful, nice cheap insurance to, I would highly recommend them for van insurance!
4 aprile 2026
Risposta di VanCompare.com
Dear Ricky,
Thanks for taking the time to leave such a great review.
We are really pleased to hear you found the service professional and helpful, and that you were happy with the price of your van insurance. It is also fantastic to know you would highly recommend us, that really means a lot.
We will be sure to share your feedback with the team.
Yours sincerely,
Anna Vida
VanCompare
Jacob was very pleasant
7 aprile 2026
Risposta di VanCompare.com
Dear Andrew,
Thank you for taking the time to leave your review.
We are really pleased to hear Jacob was very pleasant and that you had a positive experience with us. It is always great to receive feedback like this and we will make sure it is shared with him.
We would also really appreciate your thoughts on what we could have done to make this a 5 star experience. If there is anything we could improve going forward, please do let us know.
Yours sincerely,
Anna Vida
VanCompare
I was cut off twice when contacting the…
I was cut off twice when contacting the call centre.
7 aprile 2026
Risposta di VanCompare.com
Dear Rodney,
Thank you for taking the time to leave your review.
We are very sorry to hear you were cut off twice when contacting our call centre. We completely understand how frustrating this must have been, and we really appreciate you bringing it to our attention.
We will investigate this further to understand what went wrong and ensure we can improve our service going forward.
We are glad you still rated your overall experience as positive, and if there is anything else you would like to add, we would love to know.
Yours sincerely,
Anna Vida
VanCompare
quick service thanks
7 aprile 2026
Risposta di VanCompare.com
Dear Duke,
Thank you for taking the time to leave your review.
We are really pleased to hear you were happy with the quick service you received. Providing an efficient and smooth experience is something we always aim for, so it is great to know this came across.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
VanCompare
Very very good
3 aprile 2026
Risposta di VanCompare.com
Dear Hopeton,
Thank you for taking the time to leave your review.
We are really pleased to hear you had such a positive experience with us. It is great to know everything went well and that you are happy with the service provided.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
VanCompare
Professional and helpful
6 aprile 2026
Risposta di VanCompare.com
Dear Richard,
Thank you for taking the time to leave your review.
We are really pleased to hear you found our team professional and helpful. That is exactly the standard we aim to deliver for every customer.
We really appreciate your feedback and we’ll make sure your kind words are passed on to the wider team.
Yours sincerely,
Anna Vida
VanCompare
Risposta di VanCompare.com
Dear Ashley,
Thank you for taking the time to leave your review.
We are really pleased to hear you found everything quick and easy to deal with, and that you were happy with the insurance deal you received. It is great to know the process felt smooth and straightforward for you.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
VanCompare
James was very professional and made…
James was very professional and made the whole set up really easy for me
6 aprile 2026
Risposta di VanCompare.com
Dear Stephen,
Thank you for taking the time to leave your review.
We are really pleased to hear James was very professional and made the whole setup really easy for you. It is great to know everything went smoothly from start to finish.
We truly appreciate your feedback, and we will be sure to pass on your kind words to James.
Yours sincerely,
Anna Vida
VanCompare
Risposta di VanCompare.com
Dear Keith,
Thank you for taking the time to leave your review.
We are really pleased to hear you found everything so easy to complete, and that our staff were brilliant to deal with. It is also great to know you were happy with the price.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
VanCompare
Online quote experience with Gopcompare…
I checked for a quote online and very soon received a call from Gocompare asking if I was happy with quote. I was then put on to Finn who checked through the policy for me and came back with a new quote which was considerably cheaper. All done in a short time and policy up and running. Very satisfied with service.
6 aprile 2026
Risposta di VanCompare.com
Dear Iain,
Thank you for taking the time to leave your review.
We are really pleased to hear about your positive experience with the online quote process and that you were quickly contacted and supported through the next steps. It is great to know Finn was able to review your policy and secure a much cheaper quote for you, and that everything was set up smoothly and efficiently.
We truly appreciate your feedback, and we will be sure to pass on your kind words to Finn.
Yours sincerely,
Anna Vida
VanCompare
Terrible broker
Went on line to get insurance quote had a phone call minutes later was told it would be cheaper over the phone and quicker . Got a figure that i said thought it was expensive but i was in a rush as had to vist my mum who was not well. Paid over the phone 54.95 deposit next morning read through email only to see broker charged over 50 percent cost of a years insurance ie 131 broker fee then i knew why it was so expensive not the reasons givrn over the phone so it was the startvof the second day phoned up under the cooling off period as other companies quoted half price was told i would loose my 54.95 deposit and had to pay another 55 pouds to come out of contract i was told ishould have read terms and conditions i explained it was done over the phone did not get terms to after deposit was paid was told to call complaints department which i did no answer had option for them to call back and you proba.y no the answer no call back. Would highly recomend not to use this company broker got 45 cancelation fee insurance got 25 pouns plus tax and charged for insurance a high price . The reason why agent calls is before you get chance to see there high fees ghen when you cancel they get 45 pounds anyway so win win for them. I thought fca done away with sharks like these many good companies out the to broker fees
4 aprile 2026
Non scritta su invito
Risposta di VanCompare.com
Dear Mr Clothier,
Thank you for taking the time to discuss your concerns with me during an earlier phone call. Your feedback regarding our services is greatly appreciated, as it allows us to review our processes and implement necessary improvements to allow us to assist our customer better in the future.
As advised during our call, I have arranged for a full refund of all moneys you have paid towards the set up and cancellation of your policy, in light of the experience you had.
Once again please accept my sincerest apologies for the experience.
Should you have any further questions, or require further assistance, please do not hesitate to reach out to me directly. I am always here to help.
Yours sincerely,
Anna Vida
VanCompare Direct
Alexander was extremely helpful in…
Alexander was extremely helpful in setting up my van policy and at a much reduced price compared with my previous insurance company.
4 aprile 2026
Risposta di VanCompare.com
Dear Tom,
Thank you for taking the time to leave your review.
We are really pleased to hear Alexander was extremely helpful in setting up your van policy and that you were able to secure a much better price compared to your previous insurer. It is great to know you had such a positive experience.
We truly appreciate your feedback, and we will be sure to pass on your kind words to Alexander.
Yours sincerely,
Anna Vida
VanCompare
Billy was very good and going through…
Billy was very good and going through my policy with me to get the best deal.
4 aprile 2026
Risposta di VanCompare.com
Dear Alastair,
Thank you for taking the time to leave your review.
We are really pleased to hear Billy was very helpful and took the time to go through your policy with you to get the best deal. It is great to know you had such a positive experience.
We truly appreciate your feedback, and we will be sure to pass on your kind words to Billy, he will really appreciate it.
Yours sincerely,
Anna Vida
VanCompare
Worst insurance experience ever
Do not use. This is a dementedly poor broker, by far the worst insurance experience I have ever had. Everything is wrong. They push you towards doing everything online, preferably through their awful app, but then when you go to change a detail on the policy, tell you that you need to call them. Each time it will be 20 mins before they pick up the call. Having then used several minutes of your time "checking your contact details are up to date", they will say "I'm putting you on a brief hold", and that will be it. 10 minutes more will pass as you realise you won't hear from them again on that call. Start again.
Nothing works. After several calls over two days I managed to take one driver off the policy and add a new one, but the certificate isn't there on the site/app even though the message said it would be. All the old docs are there though, and every time you open one to see if it's the latest one that you're looking for and close it again, the collection of aging documents moves around in order, so you have to download them all to eliminate older ones once you can see the file number.
I genuinely can't wait for this policy to end later this month and I don't care how cheap it might be, I would go almost anywhere else as I have spent so much valuable time managing the policy, when it should be very straightforward.
3 aprile 2026
Non scritta su invito
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