Vacationstogo Recensioni 107

Have booked 2 cruises over the last 18 years and service has always been perfect. Changes and customer service is first rate. Never dealt with another company but Vacations to Go!

My first agent, Max Richardson, didn’t reply to my emails after booking. There is always a survey link, which I filled out honestly, and the president of the company Alan Fox called me and was very apologetic.

I then worked with Devan King for several trips and she was beyond fantastic, especially searching out discounts and accommodating when I called with price drops. I gave her great reviews and then she got promoted so she can’t book cruises anymore, sadly.

I was moved to Vanessa, who was on vacation while my final payment was due. Luckily, I called in and a manger processed it. Vanessa was shortly fired.

Devan then referred me to a wonderful, very experienced agent, Fallon Lopez, who is extremely responsive even in her time off!

Be proactive in choosing who you work with. If you just accept whoever answers your call, you may end up with a new/poor employee.

A lot of these reviews are showing people didn’t do their research about their cruise or understand dynamic pricing. If your preferred agent is off work today, call customer service and a manger will help you.

Always complete the survey!! They do read those and adjust staff accordingly.

You’re never going to get a bottle of wine in your room like a small travel agent would give you. That comes out of their commission and VTG reduces the price of your cruise instead.

Kathleen McClintock was the agent that book my family’s first family vacation. EVERTHING was terrible. Once we were all booked there was no getting in contact with the agent (Kathleen McClintock). It was 5-families we did NOT want adjoining rooms; my sister and her family and brother and his family had adjoining rooms. Our elderly patents were assigned to a different shuttle. The agent (Kathleen McClintock) recommended The Royalton Blue Waters Resort because the had a “kids club”. The kid’s club was closed! Most of the restaurants on the resort was closed. This was the worst vacation of my life. I will NEVER use Vacations To Go again. I will never recommend Vacations To Go.

Booked for 50th wedding anniversary. Assured we had an ocean view after paying extra. Assured they had 24 hour room service. I called and asked Justice if they had elevators as my husband has a cane. No answer. Arrived put on 4th floor. Changed to ground floor and we’re put across from loud disco party. No room service had to rent a scooter to get anywhere. Terrible customer service. I have written to Justice three times no answer

I got a quote for a cruise deal that the website says is 45% less than brochure price which was $2740 for two people but the exact same cruise and room on the MSC website was $2448 for two people.

So it's actually less on the original cruise website... Don't trust these guys at all.

TLDR: Horrible experience… Run, don’t walk, away from Mimi Montgomery & Vacations to Go.

I recently had the misfortune of booking a trip with Mimi Montgomery, a travel agent at Vacations to Go, and I cannot express enough my disappointment and frustration with the entire experience. From start to finish, Mimi displayed a level of incompetence and unprofessionalism that left my family and me in a state of disbelief.

We booked the Globus Tours 12 Day tour: Brazil, Argentina, and Chile with the expectation that Mimi would provide the necessary support and assistance throughout the process. However, her promises of exceptional service quickly proved to be nothing more than empty words.

During the booking process, Mimi assured us that she would help us change our flights to more desirable times if we were dissatisfied with the ones assigned (given she was “unable to provide the times to us in advance of booking”). However, once we booked and requested the change, we were hit with an unexpected fee of $200 per person, totaling $1000. We had never authorized this change, yet Mimi went ahead and altered our flights without our consent. Only after escalating the matter to her managers did they acknowledge the error and waive the fee. Such careless and deceptive actions are inexcusable and reflect a complete lack of integrity on Mimi's part.

As if this incident wasn't enough, on July 11, 2023, Mimi sent an email to myself and an unrelated individual containing all our personal and reservation information. It was a shocking breach of privacy and professionalism. When I raised this concern, Mimi tried to downplay the severity of the situation, claiming the email contained no personal information. Furthermore, her attempt to shift blame by alleging she sent the same message on March 16, 2023, was baseless, as she had actually sent it to the same wrong person. Her defensive and combative attitude when confronted with her mistake only further highlighted her lack of accountability and customer service skills. She proceeded to hang up on me when I pointed out her mistake and refused to take my calls subsequent to that.

Mimi Montgomery's unprofessionalism, incompetence, and poor communication skills are utterly unacceptable. Her actions have not only caused us immense stress and frustration but have also jeopardized our trust in Vacations to Go as a whole. It is clear that Mimi is ill-suited for her role and does not possess the necessary qualities to provide quality service to customers.

I strongly advise anyone considering Vacations to Go to steer clear of Mimi Montgomery. Her actions reflect poorly on the company, and she has demonstrated a complete disregard for customer satisfaction and basic professionalism. Vacations to Go needs to address these serious issues and ensure that their employees are capable and accountable.

In conclusion, my experience with Mimi Montgomery at Vacations to Go was an absolute nightmare. I urge others to seek out alternative travel agents who prioritize customer service and professionalism.

I wish I had read these reviews before I booked with them. I booked 3 cruises with them I paid for the first 2 with my card but I only realised when told the third one was due for payment that they had kept my card details. I don’t know about the USA but it’s illegal in the uk to keep card details without permission from the card holder. Since I pointed this out to Travo Hawks I’ve tried to get in touch with him to pay my balance and I have struggled. I was told by the switchboard that I would have to wait at least 20mins on the phone for a manager who was the only one that could get into my account, he managed to get in touch with Travo who said he would ring me back that was an hour ago and it’s now 10pm uk time and still no call. How disgusting is this. I’ve never come across such a terrible travel agent, all they’re interested in is getting you signed up then they treat you like dirt. NEVER AGAIN I’ll stick to uk based agents in future

We have booked three cruises with this company in the past and all three of those went well. However, now their website displays a bait and switch tactic. On their website we see a balcony advertised as $1200. When we called, they informed us that there were no balconies available, but we could get a suite for $3000+. We called a couple of weeks ago to inquire about another cruise and the same exact thing occurred. Their website IS NOT a reflection of the actual cost they plan to charge you or what is available. We will not use them in the future due to this. They are clearly false advertising.

Absolutely the worst travel experience ever. Never ever again.

I was highly skeptical having read so many bad reviews about VTG but the Cunard cruise looked a steal. Their agent is in Houston, we are in Australia. On first call we got an email saying cruise held for 24 hours which gave time to get flights. Ok, so we have the flights, now to pay for the cruise. VERY wary of giving credit card details by phone or email - asked why no secure payment site and no good answer but was told payment goes to Cunard not VTG so that made me feel slightly better. Anyway, we paid and yep, immediately on our credit card statement showing Cunard and very soon after I logged into Cunard and there we are. Had a couple of errors in dates and addresses that the agent quickly resolved. To be fair, the agent has been very helpful, not at all pushy, keen to fix things so credit to him (Luis).
So, maybe I’ve been lucky - and hope it last.

I bought a cruise with Vacations to go. My consultant was Piper Sereni. While I was experiencing difficulty in obtaining my visa where I had to travel to another country, all Piper could do was to threaten me: staring the full paymebt will be lost. It is something beyond my control and I even took out insurance against incidentals but she cannot stop threatening me. This is our 24th cruise and we cruised with the same cruise lines on 5 occasions previously. This is poor service from NCL as well as Vacations to go. Need I say more. I will not be using either of them going forward. Full payment was lost because only emergency medical treatment and death is covered with the cancellation policy purchased. Air line gave a future dated air ticket to be used in the next 3 years without any insurance policy for the same reason.

All about the Sale before the Service. I took the insurance Vacations to Go was selling because it had to be better than the cruise line’s captive insurance, and I knew I needed insurance, because it was going to be my first cruise since Covid. I was fully vaccinated and "bivalented" and senior flu vaxxed, and I'd been exposed a few times and never got it. There were few masks and close quarters on my first cruise in years, and, by the fifth day of my 15-day cruise, I had the version of Covid that makes you utterly weak, constantly exhausted, and struggling for oxygen while feeling you are breathing. I was confined to an interior cabin, started on Paxlovid, and told the soonest I could leave my cabin would be six days later. I contacted my travel agent because I could not decipher the insurance policy they sold me, and I was very very sick. I asked them to get me off the ship so I could recover at home, or, at least, not serve more solitary confinement than a prisoner at San Quentin! The travel agent ignored me for a day and then gave me links to the insurance and thereafter ghosted me. That's my last time with Vacations to Go!

They never rescued me. They never intervened with Generali to provide service. They got their commission, and all they did from then on was write emails telling me they were “escalating.” They even had the nerve to send me an email denying that I’d ever contacted them, though they somehow withdrew that email. I may have gotten a discount of $75 cheaper than buying the cruise directly from the cruise line, but the only place I could use the $75 on-board credit was to pay for the $800 Paxlovid or the antibiotics and medical care costing another $450. Instead, they did nothing to get me off that boat. They left me abandoned, locked in a tiny cabin for six days while they didn't answer emails and, when called, they just told me they were escalating and we hadn't even opened a claim. After I got home, they worked with their insurance agency, Generali, to set up a series of barriers, so I had to assign the case to a paralegal in my office to jump the hoops. First, Generali insisted I prove I made a claim against my health insurance. Next, prove I made a claim to the travel agency. Then, fill out an outdated form of Generali’s asking, at one point, for how Paxlovid is compounded. I'm back almost a month now with nothing but lies and obfuscation and "we're escalating" as they click off the days until the claim is untimely under their tricky dick policy. The fun part for me is that I'm a lawyer, and I know I'm going to sue for the medical and the reimbursement and the cost of the flight they should have put me on. It'll cost me more than I will recover, but I intend to take their lawyer out for a martini afterwards. Maybe he'll pay with all the law firm will charge to defend. If you aren't a lawyer and want the insurance you thought you bought, don’t buy it from Vacations to Go, and, if you thought that you were buying through a travel agent to have an advocate if things go wrong far away from home, use a real travel agent. Stay away from these defrauders.

I have booked 7-8 cruises with vacations to go I have nothing negative about. i have used a umber of agents and what great service.I am now working on another cruise and needed to callwith some questions and even though i havent booked yet GREAT SEVICE

Mr Jeremy Caplan at Vacations to go proved to be a very friendly, helpful and proffesional gentleman.

He handled my requests perfect and I will for sure contact him again for my next cruise. Thank you Jeremy.

Don’t understand why some of the other reviewers have found Vacations to go falling below standards. I have used them twice and found them brilliant. This time Thomas Kaminski was so helpful, always replied promptly and has gone above and beyond to make the booking process as easy and trouble free as possible … 5 stars from me!

On12/7/2022 I contacted VTG in search for a cruise departing on 3/06/2023. At the time I specified the interest in a balcony cabin .
I then received a quote of $937.90 by an agent Caroline V...
Upon receiving the quote, I then requested a list of cabins that were available ?
After waiting almost two hours, I attempted to contact Ms. V... and only then did she provide with the one cabin that was available, she also sent me a quote for $1889.90. Same cruise line, date and cabin
An increase of $952.00 No explanation furnished

Incredible service. We had several requests and changes and Annie Duffy really went the extra mile to make sure that we found the right cruise and got the best deal. And she made every step very easy. Highest recommendation. Also this was my first experience booking with Vacations to Go. Very easy, integrated with the cruise line, and great prices.

Months ago, I asked my cruise counsellor, Ben Curran, to cancel my cruise. He told me, he would do so, but didnt do it yet. I am worried now I have to pay more than the MSC cancellation policy says due to the date I cancelled it, which was 90 days prior departure. The departure now is in a little more than one week. During that 90 days the cruise wasnt cancelled I wrote him emails again and again, but he didnt answer one of them, I have to say, i feel ignored a little. Its pretty annoying I cant reach him and no one seems to feel in charge for my case. Preety bad and expensive curstomer care.

I am giving vacationstogo.com 2 stars for the helpful information of their website. Otherwise there would be zero stars. 15 years ago their travel agents were excellent. This time around it was a truly dismal experience. The agent was not interested in my own needs and list. He kept pushing Broadway shows on a cruise line that I had no interest in. He pushed his interests but failed to listen to mine. When I remembered that a few years back that Porthole Magazine awarded cruises.com (with an "s") top cruise agent, I called and went with them - they are the stellar ones. I was SO glad I did not go with vacationstogo - so crummy, so dismal. They don't care.

We love Vacationstogo.com! We've booked several cruises with Ryan Holland, Master Cruise Counselor. US and Canada: 1-800-338-4962 ext. 7395

Ryan is very prompt in replying to our emails and calls and goes out of his way to make certain our cruise vacations run smoothly and are affordable. There's a total of four couples who travel together and Ryan takes good care of all of us. We have never had a problem.

Another thing I like about Vacationstogo.com is the best prices, discounts and promotions offered. Ryan is top notch in searching for the best deal and promotions.