Vacationstogo Recensioni 107

The issue is I can't won't even provide viewing of the cruises available until they have my private information. After reading the reviews here and elsewhere with so many negatives, and some positives, they sound too hit and miss to have earned my private information just to be able to see what they offer. It's ridiculous and no way to to business when there are so many competitors.

We cruise a lot and over the years have checked to see if I could get the cruise cheaper than we can in the UK a complete waste of time have always been more expensive I am giving up on them.

They claim to provide massive discounts, so I tested if this was true. I compared a couple cruises from their site to one I trust and have used often, the prices were the same. I hate these kinds of tactics.

I booked a last minute Mediterranean cruise for 2 from NZ. Vacations to go were extremly helpful as we were working in different time zones. They enabled me to change and add an extra person to the booking 1 week out. I would use them again anytime I booked a cruise offshore. Livi Duran was lovely to work with.

We were charged extra $1500 without our permission, and zero help from their customer service. Do not book through Vacations To Go. Find your cruise and then book through the cruise ship company directly. It's the same price.

We booked from Vacations To Go and were upgraded to a higher priced cabin without our knowledge. By the time we realized what had happened, they had our deposit and the original cabins we wanted were not available for the price they quoted. For their illegal action, they gave us $100 on board credit. No refund no waiver of cancellation fee. We would have taken onboard credit in equal value of fraud, but the best they can do is %10 from our next booking. Thanks but no thanks.

Don't book through Vacations To Go.

Excellent service, great prices, and constant communication with my agent Zoe Felder, and when Zoe was unavailable (her day off) I spoke with other agents who were just as responsive. Jose Rodriguez was super kind he printed out my luggage tags for me and helped me understand how to navigate the Princess app. Great company I look forward to working with VTG for my Singapore vacation next year.

My agent, Alessia Silva at extension 7063, was absolutely wonderful to work with. When my cruise line canceled an upcoming cruise, she carefully followed RCCL’s instructions on how to book a new cruise and get full credit for what I’d paid. She even called them several times during the process. While she was preparing my paperwork, she found a cheaper price and saved me almost $1,000! I highly highly highly recommend her as a caring agent who will always go above and beyond your expectations.

Useless. My mom and her siblings were going on 16-day Transatlantic Princess cruise. My uncle, who always books cabin for only himself, got sick and could not go about a week before the cruise. I called Princess to see if I could take my uncle's place since the cruise was paid for. They told me it was too late to switch names which policy in itself is a weird since Princess was still booking the cruise. They told me to contact Vacations To Go and talk to the agent my Uncle booked with. I thought great; the agent will fight for me to get the cabin switched to my name. The agent did not fight for me and told me the cabin could not be transferred to my name, and my Uncle would only be able to get his taxes back, but he had to cancel the cruise. The next day I had an idea: Instead of transferring the cabin to my name, why don't I try to be added to the booking by paying for myself as the second occupant of my Uncle's cabin. I thought since my Uncle had booked single occupancy, I would pay much less as the second guest than what my Uncle had paid. I called Vacations To Go and they told me my Uncle had paid for a double-occupancy cabin (Why a double-occupancy, I don't know because he always books a cabin just for himself), and I would only have to pay the taxes on the cruise to be added to the cabin. Great. I will pay the taxes, be added to the cabin, and then my Uncle can cancel, and I can go on the cruise for just the cost of the taxes. Well, my Uncle had just cancelled the cruise before I called, and Vacations to Go did nothing. I had my Uncle's cruise reservation, but I had zero idea he had paid for a double occupancy. Vacations To Go knew he had paid for a double occupancy, so why didn't they suggest adding me to cabin booking when I first called? They are supposed to be the cruise experts, and I bet this type of problem does arise quite frequently. If the cruise line won't let you change names and is still booking, then suggest adding an individual to the cabin, especially if the cabin is completely paid for and the new guest would only pay the cruise taxes. I am missing out on 4K+ cruise because Vacations To Go would not fight for their customers, and they are also completely incompetent on cruise policies. I felt like they had gotten my Uncle's money and that was that, and they didn't want to help solve a common problem that had a simple solution.

Their price quarantee is a bad joke and they tell you whatever it takes to get you to book a cruise.

If you buy directly from cruise lines, you will get better prices and they do not lie to you.

Best if the wound go of business! We bought the sosalled insrucnce what a JOKE !

Very unprofessional! The customer service alone is the reason not to go. A bunch of kids running the place. It appears you can skip booking through them and save a lot of money as well.

En noviembre de 2023 me cancelaron un crucero por el Mediterráneo. Quedaron de devolver el pago inicial a los 30 días. Hacia fines de diciembre como no habían reembolsado, les escribí. Me dijeron que MSC Cruceros se habían traspapelado y que en 15 días estarían el reembolso (esto fue el 3 de enero). El 18 de enero de 2024 Les volví a escribir, y me dijeron el fin de semana si me depositarían. Hoy 2 de febrero de 2024, ya les he escrito 3 veces más y no responde,

I booked through the vacations to go a solo cruise. They recommended a single solo travel group called VTG I signed up. I was sexually assaulted on an elevator on the princess cruise line on day, three of my cruise by a member of the group. The men were absolutely inappropriate and sexually harassing me if you are female and slightly attractive beware . I filed police reports and reported to the cruise ship who did not protect me. They let the attacker roam the ship while I had to stay in my room for five of the seven days out of fear of running into him and retaliation for reporting the assault the assailant was a retired police captain females beware of the single travel groups you are not protected

I called late , almost at the end of the business hours on Friday Jan 19 to get a final price on a 16 d cruise w Norwegian company . The agent Cesalie Watler said it was $950 + tax .
The advertised price I had was $599 + tax & I told her I can email her the price I had on an email from them . After being placed on hold she said ,,oh , I found it , it is $599 “. I asked to get an email w the total price which I did . Saturday I emailed her asking to book it . She emailed me right away and asked me to provide our names & DOB & she would place the cabin on hold & call me next day to finalize the booking .
On her Saturday email to me she had her phone number and office hours for Saturday listed 11AM TO 8 PM .
I did not hear from her next day so I left a voice message & sent an Email . Still nothing .
Monday I left another voicemail without any response.
I spoke w supervisor Abby who said would investigate and her attitude was like ,, things happen ! Also informed me that the cruise was sold out !
I was promised that Cesalie will call me w an explanation to what happened. Never called me !
I emailed my complaint to Cesalie’s manager Beltran Abordo who sent me an email claiming he tried to call me & leave a voice mail twice but was not able to go thru .
I had absolutely no missed calls or messages and my phone worked just fine .
He tried to convince me that Cesalie did not book the cruise or contact me because she was not in the office Saturday . He forgot she emailed me Saturday & did not think I noticed her office ours listed .
Had no explanation why she did not call Monday either ! Did not take any responsibility for mishandling this situation . Tried to imply that was my fault .
Ang guess what? He said now they have the cruise available at $950 ! How convenient !
I think that Cesalie was told not to book this cruise at the lower price & just not call me back . They hoped I would take the cruise with the increased rate .
Dishonest , deceiving , unethical and lying .
I am convinced that they will respond to my complaint with a fabricated explanation and a lie .
This behavior is unacceptable and I wonder if the higher management of this company knows what is going on .

We booked our family cruise with Vacations to go and only got lip service from Donell. She always had an excuse why she didn’t get back with us. She made promises that we found out later were never going to happen. When we booked the cruise we told her from day one we wanted to have our 5 rooms on the same floor, this did not happen, she indicated she would make notes in our reservation, only to be told later by her manager this was impossible to do in there system. They got our money and could have cared less in helping us with any concerns/questions we had. Oh and the cruise line basically said we were SOL because we did not book directly with them. Never again will I use a booking company they are there for the commission only not customer service. One and done is there motto.

The most friendly and helpful travel company I have used.

We have had over 7 cruises from them with no problems, unlike Opodo!

We were set up on a snorkel trip thru Vacation to go, while waiting for 2 hours on the dock for another cruise ship to dock, I called to get my money back and leave the excursion but keep getting put on hold. No one could help me so would not recommend this service at all. So went on trip but still cut the trip short because we did not have enough time.

We have used Vacations to go for the last 3-4 years .. and service is super .. and they have better prices than the cruise lines .. I recommend for my friends and family ..
I have 2 cruised booked for 2024 ..
Salutes from Denmark

I've booked vacations with them in the past and have one currently booked now. We've had excellent customer service, the prices are excellent, and their website is really easy to navigate. I like that they partner with shoreexcursiongroup which we've used several times to book cruise excursions at a much better rate than the boat offers

A los pocos días de hacer una reserva con 400 dólares de garantía para un crucero tuve que anularla por motivos de fuerza mayor y todavía después de transcurridos 2 meses no me devuelven mi dinero, he mandado muchos email y me toman el pelo dando disculpas ridículas, ahora ni siquiera responden, ósea se quedan con el dinero de la gente, quien responde a esto?
Lo considero un abuso.