I had ordered shirts for may 18 month old granddaughter who unfortunately had an accident and received 2nd degree burns on her chest. I emailed UV Skinz and their customer service (Erica) respond... Leggi di più
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I have a history of melanoma, and I find it easier to wear protective clothing than sunblock. UV Skinz fits the bill with style. I got a coupon in the mail two weeks ago, which reminded me that I wan... Leggi di più
L'azienda ha risposto
I had some difficulty with the post office delivering my package, but the customer service from UV Skinz was truly top-tier. They were incredibly responsive, kind, and helpful throughout the entir... Leggi di più
L'azienda ha risposto
It is a pleasure to submit a review for this company. High quality product. Superb customer service. Thoughtful and timely follow-up. Exceeded my expectations in every way. They are truly a ‘best prac... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
We are often asked how our UV Skinz are different and what makes them so special. There are a variety of skin protection choices out there. Every day, we do our best to help take the guesswork out of ensuring that you make the best investment in the highest protection rated, most comfortable, fun and fashionable outdoor and swimwear products that will maximize your fun in the sun. Building a family of loyal lifelong customers and partners governs every move we make. If this isn't enough to convince you, well, the proof is in the product!
Informazioni di contatto
14914 Camage Ave, 95370, Sonora, Stati Uniti
- 877-887-5469
- help@uvskinz.com
- uvskinz.com
4,8
Eccellente
1K recensioni
Non risultano inviti alla recensione recenti
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Le persone hanno visualizzato anche
Swimsuits still rocking in second season!
I’m SO impressed with the swimsuits I bought my granddaughters (6&8) for their birthdays in May 2022. They are wearing them for a second season and the suits still look like new! They swim at the cottage, pool swimming lessons, and in my pool. The fabric, seams and construction are all top notch. I bought suits for my younger grandchildren this year and I will definitely buy more in the future. Great value and, more importantly, protection for little ones.
30 agosto 2023
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Risposta di UV Skinz
Hi Jo-Anne,
Thank you so much for your review! We really appreciate that you took the time to share this insight with us and other prospective customers. We love hearing that your granddaughters are having so much summertime fun while being protected. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8 am - 5 pm PST
Outstanding customer service, excellent product
Outstanding customer service, excellent product. Recently, I needed to travel to Florida to clean out and sell my mother's house. As I'm recovering from orthopedic surgery, I knew I wanted to do my therapy exercises in the pool, but I wanted a more movement-friendly swimsuit. I found the perfect solution at UV Skinz, an Active Swim Jammerz bottom and a racerback swim tank top. I was facing a complicated shipping issue, so I called customer service and when I explained the dilemma, it was solved instantly, easily, cheerfully, and successfully. The customer service person I spoke to went above and beyond to make sure my odd situation was accommodated. The suit arrived within a day and it fit perfectly and was impressively well made. I want more UV Skinz sun-friendly gear. I am eager to continue doing business with this company!
20 marzo 2023
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Risposta di UV Skinz
Hi Sharon,
Thank you so much for taking the time to leave a review. We are so happy that our amazing Customer Service Team took such good care of you and that the suit was what you were looking for! Your experience is super important to us, you are the reason we do what we do! Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8am to 5pm PST
These maybe awesome swimsuits for lake…
These maybe awesome swimsuits for lake or ocean swimming BUT absolutely NOT for swimming pools. Both bottoms and tops I’ve purchased within a few weeks lost all their shape, elasticity and the fabric faded dramatically. Literally the swim bottoms the crawch was drooping to my knees.
26 aprile 2022
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Risposta di UV Skinz
Hi Julie,
Thanks so much for your review. We are so sorry to hear this and completely understand your frustration. This is not typical and we'd love to chat in more detail about what you experienced. UV Skinz products should be lasting for multiple seasons! We have many happy customers that use them for water play and activities with nothing but positive feedback. We'd love to make things right and hope to hear from you at the email or phone listed below.
Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8am to 5pm PST
I ordered a navy blue skort to wear on…
I ordered a navy blue skort to wear on our vacation. I was shipped a white with turquoise stripe skort, which I would never wear. I do not have time before the vacation to get an exchange. I am returning it, but am being charged about $7 in restocking fee. Not my fault, but I have to pay.
30 novembre 2021
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Risposta di UV Skinz
Hi Evelyn,
Thanks for your review. First and foremost, we are so very sorry! This is 100% an error on our part and we sincerely apologize for any inconvenience it may have caused. It looks like you are currently working with one of our Team Members to get the issue resolved. Since this is our error, we would love to make it right by shipping you out the correct item... to your vacation destination if that's necessary! If you would prefer a refund, we will absolutely waive the return shipping fee.
In the future, we would love to hear from you directly about issues like this so we can jump to making it right straight away. You can reach us at the number or email listed below and one of our Team Members will be sure to take care of you. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8am to 5pm PST
Great company
Great company. I ordered a white swim shrug, and sadly after the first swim it turned yellow. They were open to investigate why this happened in the first place, but also easily sent out a new one in a different colour if I wanted to. Waiting for it to arrive now, but I think this solution to my problem is more than great and really thoughtful. Much appreciated and will definitely purchase something else if needed in the future!
3 agosto 2021
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FABULOUS products AND customer service
I am completely blown away by the quality and style of these swim suits! They are stunning for a middle aged to older woman who no longer looks great in tiny swim suits. I bought 2 and they’re SOOOO flattering!! And the quality is over the top wow. But best of all I had to call customer service today on an order problem and they were beyond helpful. More companies should take a page out of UVSkinz book on customer care. Like them so much just ordered $800 of outdoor clothes before we start a summer of water sports. I highly recommend.
11 maggio 2021
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Customer service update
This review is to update everyone on a negative review that I left regarding the return policy on an item marked Final Sale. I was able to contact customer service and they made every attempt to help me with my situation. So, overall, I am happy with the service that I received.
13 luglio 2020
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Reviews might be quite filtered
Bought UVSkinz face shields and they were inferior to others I have from another company, and even from ones I've gotten as freebies at race events. UVSkinz are thin, overly stretchy and lack decent finishing. Didn't stay up or even on my head as a headband. Reviewed them accordingly and have gotten long emails - that's plural - about it because they are in some kind of denial that anybody would not love them. Customer service rep said she wanted to deal with this internally and not publish the review. Wow.
12 giugno 2020
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Great if you want a sunburn
Here i am, stupidly going on an hour long hike with about 30 minutes of direct sun, thinking because I have on a uvskins hoodie with a shirt underneath me and my vitiligo should be ok. Here's me at home later, wondering why my chest hurts then realizing I got a good sunburn right on my vitiligo spots. More than a little under impressed. I'd attach a photo but I can't figure out how to do so.
8 giugno 2020
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This is a very trustworthy company
This is a very trustworthy company. The product quality is very good. But more important is how they run a business. I had to return a few items and that was easy. Sent them back, got money back, it was no hussle
8 marzo 2020
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Buying from UV Skinz is typically a positive exp.
Good quality merchandise, accurate sizing w/ minimal variability from one item to another, easy shopping experience, fair pricing & shipping charges
21 luglio 2019
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Risposta di UV Skinz
Hello JoAnn,
Thanks so much for your review. We can't wait to fulfill your next order. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8 am to 5 pm PST
overall really happy
9 aprile 2019
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Risposta di UV Skinz
Hello Amalia,
Thanks so much for your review. We are thrilled to hear you were 100% satisfied with your purchase. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8 am to 5 pm PST
Missing snap
I ordered a few swim suits and one came with a missing snap.
28 gennaio 2019
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Risposta di UV Skinz
Hello,
Thanks so much for your review. We are so sorry to hear one of your items arrived with a missing snap. That is definitely not in line with our product standards and we would love to make this right as soon as possible. A Customer Service Representative will be in touch with you shortly to confirm the item and get you taken care of. Thanks for bringing this to our attention so we can make it right. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8 am to 5 pm PST
Fast shipping and excellent product
28 dicembre 2018
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Risposta di UV Skinz
Hello Michele,
Thanks for sharing your feedback with us! We're thrilled to hear you love your UPF 50+ protective hats and are glad they are providing you some shade from the sun. We can't wait to fulfill your next order, have a fabulous day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8 am to 5 pm PST
I purchased swimming shorts and tops to…
I purchased swimming shorts and tops to wear in pool aerobics. Prior to purchase
I spoke with a UV Skinz representative to make sure their swimware was chlorine resistant. I've worn the shorts and top for a little over a month and they have not held up. They have small holes, are worn and stretched. I wound not recommended their swimware for aquatic aerobics.
17 dicembre 2018
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Risposta di UV Skinz
Hello Wanda,
Thanks so much for your review. Wow, what an unfortunate experience. We are so very sorry to hear that your items have not held up in chlorine. We can assure you that is not typical of our products and not in line with our company standards. We would love to chat a little bit more about your items and figure out what may be contributing to their structural breakdown. A Customer Service Representative will be getting in touch with your shortly to resolve this matter. Thanks for bringing this to our attention so we can make it right! Have a sun-safe day.
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8 am to 5 pm PST
Excellent service and product.c
7 dicembre 2018
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Risposta di UV Skinz
Hello Lynn,
Thanks for your review! We're thrilled to hear you had an A+ experience. We look forward doing business with you in the future. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
We love the rash guards and the hats…
We love the rash guards and the hats that we ordered. Initially ordered size 6 for my boys who just turned 6 and they were too small. Ended up ordering size 8 but unfortunately I received one size 8 and one size 10. I just kept the size 10 because I needed it for the boys’ swimming lessons right away. I have not tried their swimming trunks yet but all items are well made and good quality.
7 dicembre 2018
Non scritta su invito
Risposta di UV Skinz
Hello Florence,
Thanks for taking the time to share your feedback with us. We are so sorry to hear you received the wrong size in your exchange order. That is not typical of our customer service and we would love to ship you the correct size right away. A customer service representative will be in touch with you shortly to resolve this matter. We appreciate you bringing this to our attention so we can take the appropriate steps to correct our mistake and deliver you a 5-Star experience. We look forward to talking to you soon. Have a great day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
Just got my UV Skins and
Just got my UV Skins and
Can’t wait to get in the water. They fit and look great!
7 dicembre 2018
Non scritta su invito
Risposta di UV Skinz
Hello,
Thanks so much for your review. We appreciate your feedback and 5-star rating! We look forward to fulfilling your next order. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
Comfortable and Attractive
The material is super comfortable and looks very attractive. I wore it for vacation swimming, snorkeling, and kayaking in Cancun Mexico. It fully protected my skin, was 100% comfortable in and out of water. It air dried quickly yet was comfortable to wear again when damp.
7 dicembre 2018
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Risposta di UV Skinz
Hello Susan,
Thanks so much for sharing your experience with us! We're so happy you loved your Womens LS 1/4 Zip Sun & Swim Shirt and Swim Tights. We appreciate your business and hope to fulfill your future sun protection needs. Have a wonderful day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
The suit was ill fitting
The suit was ill fitting. Too short in the torso, too long in the sleeves. The leg openings were WAY too large. The zipper was not long enough to get into the suit with ease. Good try, but I had to pay to ship it internationally and pay to return. Not designed for plus size body, even thought they sell plus size items.
6 dicembre 2018
Non scritta su invito
Risposta di UV Skinz
Hello,
Thank you so much for taking the time to leave a review despite your unfortunate experience with the Womens LS 1/2 Zip Swimsuit. We value feedback like this from customers so we know how we can make adjustments on garment style and fit. We have escalated your comments to our Design Team so they can take the appropriate measures to revise the design of the product. As a customer courtesy, we have refunded your original shipping charge to the credit card on file. Thanks again for bringing this issue to our attention so we can improve. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
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