Utilita Recensioni 323

Hi this is a second I have written on here in a space of a week. I top up £10 yesterday the 17 of November and I have came home from work and my electric says £1.76p. This is getting beyond a joke .

Utilita Energy is the most dishonest company ever known. The customer service doesn't care whatever you say. Some of them can be rude. Their job is how much is possible to steal from the credits. After switching the heating,
in seconds £2 to 5 pounds disappears.
I credited £50 in the shop and I had £33 in the mitre the 3/11. I came back home mitre showed £75 instead of £83.
There is no respect, morals or professional manners. Sickening.
Last year summer I came back from abroad I found the food in the fridge-freezer had gone off completely. I put it in the bin. One month it was impossible to contact Utilita customer service until the Suffolk editor contacted them I got the power back.
What the future holds. Chaos and uncertainty.

Very bad provider, they are just robbing you. You pay for what we don’t. This company sells electricity and gas but they do not tell you how kilowatts you purchase, the stupid meter just shows money , same for the gas when purchasing gas, they should tell me how much cubic meter I purchased. But they do not tell you because they don’t want you to know. If you switch off electricity they still keep charging you, so be careful do not fall under their teeth

I am disabled and rely on oxygen machines for breathing difficulties I’m on utilita’s vunerable list and was discusted and shocked by the way i have been treated by customer services when enquiring about financial help to see me through until the following week I was hung up on twice ( which was no accident unless you have complete imbeciles working there) and then promised a call back from a manager who for the umpteenth time was in a coincidental meeting which after 2 days has not happened as I’m running out electricity it’s get pretty worrying for breathing concerns and I’m not getting anywhere with utilita so far as to say I need help and don’t seem to have anywhere to turn to …..Thanks Utilita

Unpleasant experience.
All the issues started when I decided for utilità to take over my gas supply too. Always had issues with the meter they installed and was not communicating with my Utilita app so it was always showing I was in emergency credit. Every time had to call to get a code which sometimes I was given invalid . Loads of calls and time consuming to complain . In the end was never fixed, nor my complaint was responded via email. In the end I decided to switch supply. They only tried to contact me when I switch supply. Very unprofessional.
Some of the customer service assistant were rude.
I would not recommend this supplier .

Useless app, expensive, I'd rather freeze

Moved into a new place. Tried to switch utilities over to my name. After going through a maze of pre-recorded messages and waiting on hold, the phone rings on their end and...nobody picks up. I could hear the office noises in the background so it seems like they literally picked up the receiver and just didn't answer the phone. This has happened so many times that I am sure it is company policy to ignore phone calls like this. Especially in the evenings.

I managed to get hold of someone for once and they set up my account, only to have them misspell my name (after reading it back to me correctly) and completely remove any option to pay for electricity. All mention of electricity vanished from the app and I can only see the gas bill. I can't even pay for this via their guest payment website now. The new house is on a prepayment meter that I can't top up, so what happens when the credit runs out?

Changed energy suppliers as we have had enough of the terrible customer service and the fact it is impossible to speak to anyone at this company even on their live chat you’re waiting for hours only to get disconnected. We are £709 in credit and been waiting over a month to receive payment. No way of finding out when/if they’ll actually give it back to us after several hours on hold on chat and phone, no reply to emails. Will be reporting to the energy ombudsman to see if we can actually have some support in getting our money back

truely the worst company ever , we have been trying to sort my father in laws passing and trying to cancel all bills ect ,they refuse to reply , even with proof sent ,he had alot of money on his pre payment metres we asked to be refunded , still no reply, houseing company carnt let others move IN until this is sorted , really discusting , WOUNLDNT EVEN RECOMMEND TO A RAT

I was realy angry wen calling to try n get help wi gas n leci and the back ground noise was harendus, i said to the call handler the noise was Appauling all she said wiz, it is a claa centre, wot are they all sitting squashed up on the floor wi phones infront of them, are they sitting on top of each other, this one idiot on another call only got louder as if he knew i was complaining, absalutely impossible to hear my lady, i was going to get assistance with my gas but gas meyer still not comunicating so im apparenly to call back, wot to get the same thing, i also questioned wot the priority system is for, i have severe health issues in my house, young kids n wen i run out they stop working, i need my heating and gas, yet yir told if you end up running out youll still be with heating and light, not the case, so i ended up telling the caller i was unhappy and i hung up the phone, realy angry

App won’t let me top up ! Waited on the phone half an hour for the stupid woman to hang up ! I’ve got a 2 year old in my house and my gas is about to go ! Topped up £140 early hours which has left my account and I’ve still not got gas ! I will be moving supplier asap nothing but a head ache

Terrible supplier AVOID AT ALL COSTS wish I never swapped over in the first place total waste of time!!! Nothing but problems with them top up cards not working and they have not done anything about it arguing with me down the phone telling me everything is fine there end of that was the case then I would be able to top up the electricity and not just my gas the worst company!! Will be switching back to ovo energy

Very disappointed with Utilita, told someone would call about switching to monthly payments, haven’t heard anything at all. Email unanswered for a month

This company needs removing I asked for a refund when I left this company they said they sent it to my bank liars they are left me with no money to put on my meter and left me with no electricity and swapped me to a different company when they refused to swap me and then swapped me over without telling me there for they lost me my money on my meter and left with no electricity and no money this is ridiculous as I'm disabled just got over cancer and in poor health id advise you don't use this company for these reasons

I’m going to have to agree with all these reviews and say stay away!!! After spending £55 to clear emergency credit I am still without gas, called them and was told by the lady I spoke to she doesn’t know what’s happened and then hung up on me, so here I am with three children and no gas for anything. Il be changing companies please avoid avoid avoid

Was giving some credit because I couldn't top up was assured the code would arrive it didn't so I topped up 35 pound received my codes tried to input in the meter kept getting rejected went on to live chat wait was 33 mins waited as soon as a advisor popped up to speak to me the chat was then disconnected gone back on and wait time is now 39 mins I've been trying to top up my gas for over two hours now its not acceptable

If I could give minus stars I absolutely would. Left my partner with no gas following a carbon monoxide leak! Said it wasn’t their issue and the engineers basically hung around until 5pm and left as it was the end of the day!

Also told my partner to ignore the carbon monoxide alarm

HOW DOES A COMPANY WHO VALUE their customers put yiu on hold fir an hour, knowing you are one of their vulnerable customers? Yes, im still on hold just in case you've forgotten. My account number is 540956269901 if you decide you want to get back to me. Silent hold no less so i dont even know whats going on. I'm guessing they dont want to deal with yet another complaint about their terrible service. Absolutely shocking. Then they'll throw an insincere apology at you but never improve. I would like to tell you they've resolved my issue, but they'll have to speak to me 1st. I shall keep you posted...

HI Utilita you done it again can you please update my gas bill for August, no 7633142646 thank you 😊 thank you Utilita for sending my August gas bill to me. 😊