Utilita Recensioni 323

Sam filled in the request form you asked for and it says I have already done it and I don't know where to look for my account number I'm getting so confused by it all

Nearly 4 months since switching to Utilita and my smart meter still isn't working properly. Several calls and promises to get it fixed and still nothing done.
Absolutely 'useless' Utilita!

I would give this company a zero of it was possible!!!
I moved out of a property at the end of march this year 2024 (property was rented and had a smart meter installed before we moved in, September 2016)
I have been sent a bill to my new address ( bought a house) stating that I OWED them over £14,000
I have tried on numerous occasions to resolve this over the phone with them and each time they have agreed that it shouldn't have happened and put a stop on and more correspondence..
I received a letter today from a debt company on their behalf staring of I do not pay this they will take further action!!!!!

AVOID AT ALL COSTS

Had a lady called Marcia dealing with my account today she went on and beyond was very patient as I didn’t no how to get account changed which she exsplained as I suffer anxiety and can’t stay on phone to long but I felt that comfortable with Marcia she was pleasant and so polite and also Marcia helped me went step by step with me also to open a app which I couldn’t do by myself best experience on phone to anybody as I generally can’t do it thank Marcia you made my day😊🤗

I received an email today from Utilita saying that I'm owe them £173 from my previous property, from September to December 2023 .. I am a Pay As You Go customer and due to their incompetence and miscommunication last year I missed out on my Warm Home Discount, they didn't turn up to change my meters over when they were supposed to, their Customer Service Dept is shocking, once you get through !!!!
Anyway, I complained a few times last year and apparently everything was eventually resolved .... WRONG !!!!
I moved at the end of May this year and foolishly decided to stay with Utilita because they have no standing charges on PAYG meters, I got my new account set up for my new address but now, they're trying to say I'm due them this money, even though I've ALWAYS been in credit, it seems they've passed this onto a collections agency as well
I've emailed the collection agency and told them I'm not due them anything and I want proof of where this supposed debt has come from, I've also emailed Utilita complaints dept stating the same ...
I have honestly, in all the years I've been PAYG, never had so many problems or been accused of owing money, I'm absolutely furious about this ...
Last years saga went on and on and on .... I wonder how long this will take to be resolved ... let's see shall we ???

Utilita's communication with its customers is extremely poor. Their engineer didn't come the second time, although I had a booked appointment. I haven't received any phone call, text or email about it. I was waiting and called them. I changed the supplier for Utilita in the middle of June. After three months, the service still doesn't work. I am going to change the supplier—no more waste of time.

I moved into a new property on 10 August and they were the assigned supplier upon moving in. I tried multiple times to find out how I can switch the installed meter from a pre-prayment to monthly direct debit payment instead. On every occasion via webchat or phone call I was disconnected before I could get an answer.

After the final occasion I simply decided that if their customer service was this bad before I actually got into using their services then it did not bode well. I looked online and switched supplier. Utilita might have been the cheapest option for me but their customer service totally put me off being a customer.

Not impressed at all with my limited experience with them.

This is the worst customer service line I have ever experienced. The company clearly do everything that they can to ensure you don't speak to an operator. They send you through about 6 or 7 rounds of options, which many of them have already been mentioned previously. Chat bot function is terrible too! Customer service operative was absolutely clueless. We explained that we were not in the same place as the smart meter, but they must have asked 4 or 5 times after that if we could go to the smart meter hahaha. Then their solution was to wait 15 days for an engineer to come round. If I could give Utilita zero stars then I would have chosen that option.

useless , don't use

Worst customer service, longest hold time I have I ever encountered for a business, spoke to 4 customer agents and they all seemed not to know what they are doing.

I'm being pursued my uk search litd on behalf of utillita I'm 56 and homeless
I don't know which company are the biggest liar's (in fact they're both liars)
Money is all their interest in shame on you both

Had a Great Conversation with Dean! Explaining how the smart meter algorithm is working. Wish someone hd told me this 6 weeks ago! Great Customer Service skills should be training other staff! Great service from Utilita as Usual always helpful if they understand what they are taught! Keep up the top Quality service an Thanks again to Dean! At Winchester.

I feel sorry for the fast talking young girls who answer the phone with a preset pre-written pressure sales pitch card after people have waited around an hour or so.

Obviously the big customer pull is no standing charges, which would be brilliant if it was all straigh forward. However, if you work in the stress levels I would rather pay a normal decent company a standing charge after my own experiences with Utilita, which sadly mirrors what all the other genuine no non spoof revewers have said. Utilita told me that all the energy compaines get reviews like this.....eer no! Not perfect but absolutely no where near as bad.

No mate stay where you are and don't get mixed up with this outfit. You know what the motto is regarding cheapness!

I have left a huge negative report on your other page with Trust Pilot. All to no avail. I have tried to pay my monthly bill on line as I have done for a long time. Usiung the same card. But it keeps coming up saying payer not authenticated. I have been verified with google pay, visa click and visa. My bank says there is no problem Utilita say to redo my card etc. I have done and again after 10 times now trying to pay the same message in red comes up. There is no facility for bank transfer as you sugest. I am not paying over the phone. I do not trust you to receive it as you make so many errors. I now remove any responsibility to pay my bill.until you sort it out. This is 3 days now Someone phoned me today and after 3 rings it went off. A message here says they will try again. But of course no one did. I am on the PSR. goodness knows what it would be like if I was not . Mind you it cannot get any worse . Keep clear from this imnadequate company. Very little customer response. Just the usual "we will get back to you ". Then telling me to re do the app etc. I have done all of that. Either find the problem and let me pay my bill. Or do without. I am moving as soon as I can. I have had problems since 2020 with you. Enough is enough.My account number is 4617083168

Absolutely dreadful company.
I cancelled my subscription after 3 days as was very sceptical after reading reviews.i sent for emails cancelling and they still went ahead wiping out all my credit.I went straight to ofgem to sort problems after spending hours trying to get through to Utilita.This company should be struck off as they are corrupt and not fit for purpose.
I already has British Gas switch over on the 11 if June and thankfully ofgem intervened as Utilita are known for blocking switch overs.
Please people do not use this company

this time the meter install onece again did not take place as planed as thay said i wass outt on the day he called i was not out but according to cus ser thay toke pic of my front door ,.how about calling me or returning later no cus sev now say that thay will update meter remotly so no need for new install ,.thay have been updateing my smet 1 meter now for more than 18 mothes,.CAN ANY ONE FROM THIS COMPANY USE A BRAIN CELL i dont think so arthur tutton, arthurtutton0@gmail .com

I spoke to Sam this morning you said you was sending £10 credit to my phone I have still not received the vocher code ??????

Oh my god. I have never know such poo (which I could swear) company.. been to the local shop 4 times. Was due a phone call of someone. NO CALL whatever number you have it’s not mine. This getting absolutely ridiculous!!! I’m shocked I am. I’m demanding a call of you in the correct number which is +44 7562 337655
Or email.

I will be going to the papers with this.. absolutely shocking customer service. Shocking online too..

Worst company anyone could move over to you can’t speak to anyone they fit a smart metre that doesn’t work three months after but keep sending bills how can they work out what you use when the metre is working do not go near this con of a company

Fraudulent back billing for gas already prepaid
21/06/2024

This company Utilita have been fraudulent back billing me for gas already paid for on their prepayment meter via their app from February 2019 to August 2019

Utilita have also illegally back billed me from October 2021 to October 2022 a time period that was already dealt with by the Energy Ombudsman Service

I have received an apology from Michael for the back billing however he has attempted to hide the fraudulent billing within the illegal back billing issue which is a separate issue.

The write off value for the fraudulent and illegal back billing is £1419.44. That agreement is now showing as being in credit,

I am due to speak to the Energy Ombudsman on Monday 24/06/2014 about these issues and will also be speaking to Ofgem with regards to utilitas fraudulent billing as fraud is a criminal matter

Ofgem have the power to revoke license if they are found to have been issuing fraudulent bills and not a fit and proper company to be suppling these utilities

I have since changed my electricity supply to Octopus who are almost 50% cheaper

At time of writing utilita still have a hold on my gas making it impossible to change despite the write off and the fact I am in credit

Review Update 24/06/2024

I received a phone call from uutilta's Debbie this morning at 10.29am who confirmed that Mr DORE had written off the sum of £1419.44 she apologised for the fraudulent back billing and assured me that I could now switch to Octopus

Debbie asked me for a meter reading and if I would remove Michael Dore's surname l was happy to do this having been assured that I could now switch

At 12pm I called Octopus to switch and was blocked by utilita again claiming I still in debt this in spite of Michael Dore's email stating that I was in credit

I called utilitas billing who then claimed I owe them £419 for gas I asked to be put through to switching and was transferred to a line that was no longer in use

I called back to try again this time I was transferred to south Africa who can't deal with this

The credit Michael Dore referred to was for Gas however utilita have not told me how much it was and have applied it to my Electricity and not my Gas

They have claimed they can't work it out for 4 or 5 weeks this is absolute nonsense as I have no debt for Electricity having had a prepayment meter until 31st January 2024

Since them I have paid £121 at local post office mid February 2024 followed by £120 by DD on the first of the month starting 1st March never missing any these advance payments for Electricity kept my account up to date and in credit

This review will also be posted on goolgle and will remain unchanged until utilita allow me to switch to my chosen supplier