Utilita Recensioni 323

To say the customer service from this place is absolutely shocking it’s been polite I’ve been trying to chase for the past three months klw that I am using in my property for one heater. I’m spending £160 a month to run one heater and customer service told me, this is the average amount and that they have no issues on their end. I could understand if I was warming up my whole property and using washing machines but I am not. I am running one heater. I have passed this over to complaints the previous complaints handler told me that I would have to get the council out to do a property check on the electric and offered me a compensation which I accepted and then went on to Take this to the council like I was told so which the council came and did a check and everything passed so I then went back to speak to customer service to bring up this issue. Once again I was numbers of times had the phone put down on me where I had to keep ringing back which took up a lot of time I was even told over the phone. Well don’t you think if your property is costing too much that you should find somewhere more affordable and then replied and told them that I lived in a 1 bed council property which was probably the most fordable I could I have now just spoken to another complaints handler, and they have told me basically the same thing, but then told me because I will not close my complaints that they will be putting a debit on my account for the money that I was received in compensation last time. Basically threatening me because I told them that I would take this to ofgem I told him, I don’t know how you can tell me that this average amount is correct for running one heater in my property over the winter period they lie to you. They tell you what you should be doing and they put the phone down on you and then threaten to take something back from you. I have never come through a situation like this when I’m just trying to get to the bottom of something what is obviously costing a lot of money, but now I will pay the debit off and I will be leaving. I’ve even use the calculator to break down the costs of how much I should be using and it’s literally half the price that I am being charged £60 a month compared to 160 is absolutely disgusting.

sat with no gas in -2 waiting for my pipes to burst because the £30 or so pounds we put on for these next couple days hasn’t registered. done this a couple times now, about £70 has just been swallowed by the my utilita app, disappeared into the ether. my house would be warmer if i burned the money.

AVOID AT ALL COST!

My friendly credit isn’t meant to go off until Tuesday and it’s cut off leaving me with no gas in this freezing weather. My app doesn’t work properly. My smart meters don’t work at all. I’m trying to get through live chat and on the phone and can’t get through. Absolute shambles of a company! Don’t care about there customers only the money they can get out of us

I was driving through stoke lacy this morning at 30mph which is the speed limit and was overtaken by a utilita van on a blind bend. Reg RJ73AEW. This is a bad way to promote your company. The driver was reckless and could have caused an accident.

Absolutely atrocious service - they are unable to answer calls, don't call back, if they do call back then the line goes dead. No reply to emails, and online chat is hopeless also.

Really pathetic customer service, very rude and took 1.5 hour on the call for him to set up an account. I've called them for several days and waited on call for hours until I got connected today and this happened, he didn't sound
british, really rude, provoking answers and took 1.5 hr of my day to get the statement that meter reading will be corrected. Initially bill was huge and I'm still not clear how it will be sorted

What a Joke, Engineer in Newhaven on the phone wasnt bothered about coming out as she didnt want to miss her christmas work do! 4 years I have been waiting for a smart meter, been charged 85p per Kwh, we will go elsewhere

COMPANY ARE A JOKE, YES YOU READ THAT RIGHT A JOKE, THEY MAKE US EXCUSES ABOUT THE AIR FRYER SCHEME SAYING YOU ONLY GET IT IF YOU CLAIM WARM HOME DISCOUNT WHEN PEOPLE WHO DON'T RECEIVE IT HAVE STILL GOT THEM, THOSE OF US WHO DON'T GET WARM HOME DISCOUNT AND SOME PENSIONS AND DISABLED CUSTOMERS LIKE MYSELF GET SOD ALL, I HAVE CHILDREN UNDER 16 WITH 1 BEING DISABLED, ITS A MATTER OF IF YOUR FACE FITS, I AM SICK OF THE LIES AND CANNOT WAIT TO LEAVE THIS IMCOMPETANT COMPANY NEXT YEAR.

I would honestly give them zero stars if it was an option. I tried for 6 years to get my name updated on on my property so I could set up my Utilita account and they failed to do it. I was unable to change energy provider because it was when they put a halt on doing so after Covid.

The name on the property was still in the previous person's name. Over the 6 year period I filled in the online forms with my tenancy agreement and family member's proof of purchase of the property multiple times. I also emailed multiple times a year. They had a field agent who came to my door who was actually brilliant (Nasra in Liverpool) and kindly updated it manually for me on her tablet only for it to keep reverting back to the previous occupiers name in their systems. When I called Utilita, the waiting time was a minimum of 2 hours and each of the 20+ times I managed to get through to someone they hung up on me whilst I was explaining my situation. I know that sounds unbelievable but it is shockingly absolutely true! I would maybe say that it could've been a technical thing and disconnected once or twice but not 20+ times! It's like they couldn't be bothered listening to a query more than 5 seconds long.

I tried the live chat only for them to say I had to phone the number I had tried multiple times only to be hung up on again so I went around in circles.

The original request to change name property has never been replied to in years despite the waiting time in the auto response saying that a member of staff will respond within 5 working days. It's actually painfully bad how terrible this company's customer service is. Absolutely shocking. Like, the worst company I've ever had to deal with. It's like walking up to a member of staff in a shop to ask them a question and they just walk away from you each time but for 6 years. They'd probably be best just re-recruiting the whole company at this point as I see no way they could possibly improve.

The worst company I have ever been with.
If you think you can leave them think again I have been going round in circles for 3 years.
I took screen shot other day to prove my meter had no debt still stopped my switch. Have had enough now won't be paying for energy anymore be turning it off.

I’ve recently changed to Utilita and I was told I would get a plug in home display I’ve been trying for days to get in touch with someone over a plug in home display sent out to me so I can see what I’m using and how much so I can be more efficient with my energy use but still no display and no contact when I was told on the phone one would be sent out

I would put zero stars if it was an option. Bought a house that have prepaid meters installed, we have been on the phone 3 times wanting to switch energy suppliers but they cannot seem to be able to update the electricity and gas software as well as the national grid when asked to then allow me to change! I am currently on hold for the 4th time!! Each call (after almost 5 minutes of various random nonsense!) so far each has lasted 1.5 hours, 45mins, 53 mins, this was cut off earlier with no call back hence back on hold again which has now reached 10mins at time of writing this. We do not want to stay with this company and they are making it ridiculously difficult!!

This company is an absolute joke,an engineer was supposed to come out last Friday,and nobody came,there are so many comments on the Facebook group saying the same thing,why book an appointment if they're not going to show up,I'm surprised this company is still trading,and when someone looks at this from the company,don't dare say you've tried to phone me,because that's not true either,as I've experienced this before,I think they need new management to run this company properly without liars and thieves

Utilita have yet again let me down. No surprise there then given the history so far.
1st day 11th November wasted 6.5 hours on hold with so many cut off calls.
It took me 3 separate days of calls to eventually book a meter reconnection. They understood clearly that the electric plus the meter had been cut off due to my bad tenant having a grass farm.
I eventually had a meter reinstall date of the 26th between 8-12 and they failed to turn up because it already had a smart meter?!!
Well we all knew that and they knew the reason why it was cut off along with the fact I had purchased new 10mm tail wires because apparently they don't supply these.
All good I'd assumed but some total moron at Utilita had failed to add the reason/ information I'd given to the meter installer.
He then simply checked the network info found it had a smart meter and promptly cancelled the appointment.
Luckily when I rang today I got through in about 30 minutes and have had to agree a new reconnection/ re-energise the meter now for 6th December.
I have asked for compensation for having someone at the property purposely waiting but it's been refused.
I don't know if I want to waste my time dragging them.to the small claims court?
If I could give minus 5 Stars it would be no less than they deserve.
They are difficult to get through to and don't record the correct information. They don't deserve business

awful, spent hours on the phone and on the chat facility . got cut off yesterday, today im 2 hours on wait, i have no electricity in my property, dreadful, absoluely dreadul, i have no heating and no light, i need to get back in my property to decorate - i cant. they are costing me money every day

Absolutely shocking taken 40 out my account in under a week because they said I was in emergency credit. I was but paid it straight away 2 days later. But yet a week later still telling me I'm in it but didn't know why. Not one helpful person full of attitude and put phone down on me.

Never again they installed 2 metter in my home it's try to conect 3 weeks so far they swith me to dd I was in pay as you go to to change suplayer joke they don't care about customers

Hi I put an application form for the air fryer back in August this year. And I received an email stating that I was entitled to the air fryer. And I received an other email a few weeks later saying that it would be 6 to 8 weeks. And I still haven’t received it. So i have sent a email asking what happens and why I haven’t received it or why I haven’t had response regarding this? You really shouldn’t say people are entitled to these goods. And you don’t send them it’s wrong.

Absolutely joke of a company!

Left without electricity in this freezing cold weather because apparently my money didn’t go on but showed proof of my purchase, I was then told they’d phone me back false promises! It run out at 2 o’clock nearly half past 5 I’m sat here without any electricity with 5 children absolutel joke of a company!