us.motelrocks.comRecensioni 

160
TrustScore 3 su 5

3,0

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a par... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I’ve never heard of this company and I was looking for a specific pair of shorts for my daughter who is extra tall and skinny. Most companies don’t carry and xxs so I was presently surprised. The shor... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I still haven’t gotten my package. I sent an email with the correct delivery address and asked if it could be resent to that address. The problem was, I added my old address which had a different stre... Leggi di più

L'azienda ha risposto

3,0

Nella media

TrustScore 3 su 5

160 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Come questa azienda usa Trustpilot

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3,0

Tutte le recensioni

(160)

159 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

The color of the jeans shown in the…

The color of the jeans shown in the picture looks nothing like in person. They look like completely different jeans

4 maggio 2026
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Risposta di us.motelrocks.com

Hi Jennie, I am very sorry to hear that you have not been happy with your jeans - please make sure to reach out to the customer service team with the details of the issue so that they can help you out. I apologise for the inconvenience caused.

Motel x

Valutata 1 stelle su 5

Poor quality material

Poor quality material, and poorly cut.

11 maggio 2026
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Risposta di us.motelrocks.com

Hello, I am very sorry to hear that you have not been happy with your order and your feedback regarding the quality will be passed on to the relevant team. I apologise for any inconvenience caused.

Motel x

Valutata 2 stelle su 5

Need a taller size

i’m very tall so i was so happy that you guys offered different inseams and i ordered the tallest one available, 34”. this inseam usually works with my height and i was very disappointed when it didn’t work out. Include more tall sizes!

8 maggio 2026
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Risposta di us.motelrocks.com

Hi Anslie, thank you for your feedback. We appreciate you sharing your experience with the inseam length and this will be passed on to the relevant team - we would love to be able to include a sizing range for everyone!

Motel x

Valutata 5 stelle su 5
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Risposta di us.motelrocks.com

Hi Janice, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and hope to see you shopping with us again!

Motel x

Valutata 3 stelle su 5

i’m having trouble with your sizing

i’m having trouble with your sizing. I was a 24/30 in one pair (same style) and when i bought the same size in another color i can barely get the up over my hips!! Help!!!

I sent an email and requested to return them for a credit so i can order a bigger size but no one has replied to me.
i wish there was a phone number to call customer service.

7 maggio 2026
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Risposta di us.motelrocks.com

Hi Linda, we appreciate you sharing your experience with our sizing and the difficulty you encountered. We are actively looking into your email regarding the return and credit request. We understand your frustration.

Motel x

Valutata 3 stelle su 5

so hard to find a paid of jeans that…

so hard to find a paid of jeans that fit how they should

7 maggio 2026
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Risposta di us.motelrocks.com

Hello, we understand your frustration with finding the right fit. We are always working to improve our sizing.

Thank you for your feedback.
Motel x

Valutata 5 stelle su 5

Great product

Great product - it's so hard to find small sizes in longer lengths. Thank you!

30 aprile 2026
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Risposta di us.motelrocks.com

Hey Tina, we are so glad you found exactly what you needed. We appreciate your kind words and positive feedback!

Motel x

Valutata 5 stelle su 5

Good Service

Quick, effective refund.

29 aprile 2026
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Risposta di us.motelrocks.com

Hi Vivienne, thank you for leaving a review. I am so pleased to hear that you were happy with the service, I hope to see you shopping with us again!

Motel x

Valutata 5 stelle su 5

I just love your clothes

I just love your clothes, and the quality is amazing! The silhouettes are amazing and the items are always true to size.

6 maggio 2026
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Risposta di us.motelrocks.com

Hi Hila, thank you for leaving a review. I am so pleased to hear that you love our clothes and I hope to see you shopping with us again!

Motel x

Valutata 4 stelle su 5

Great Style & Fast Shipping

I love the style of clothes Motel sells. The price point is fair, though for the quality of some items, it could be a bit lower. Shipping arrived quickly, and I’ve never had any problems with my orders.

29 aprile 2026
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Risposta di us.motelrocks.com

Hi Josephine, thank you for leaving a review. I am glad to hear that you have been happy with the delivery service provided.
Your comments regarding the pricing and quality will be passed on to the relevant teams and we appreciate your feedback!

Motel x

Valutata 1 stelle su 5

Too Expensive for Quality

Too Expensive for Quality,

6 maggio 2026
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Risposta di us.motelrocks.com

Hi Jordy, I am sorry to hear that you have not been happy with your order and your feedback regarding the quality and price will be passed on to the relevant team. I apologise for any inconvenience caused.

Motel x

Valutata 5 stelle su 5

Delivery went smoothly

Delivery went smoothly, even when I had to exchange my order to a larger size! Thank you!

6 maggio 2026
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Risposta di us.motelrocks.com

Hi Violet, thank you for leaving a review. I am so glad to hear that you have been happy with the delivery and exchange services provided and I hope to see you shopping with us again soon!

Motel x

Valutata 5 stelle su 5

The jeans came fast and are very…

The jeans came fast and are very flaterring.

5 maggio 2026
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Risposta di us.motelrocks.com

Hi Raegan, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!

Motel x

Valutata 1 stelle su 5

I never got my package like hello idk…

I never got my package like hello idk if it’s a DHL issue but it said it’s been delivered for weeks and I haven’t recieved anything like these jeans r a billion dollars i don’t have the money to just throw it away like that.

28 aprile 2026
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Risposta di us.motelrocks.com

Hi Shira, I am sorry to hear that you have not been able to locate your delivery - it does not look like you have reached out to the customer service team regarding this so please make sure to contact the team so they can help you out. I apologise for any inconvenience caused.

Motel x

Valutata 1 stelle su 5

Terrible clothes

Terrible clothes, staff, and communication. All around terrible

28 aprile 2026
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Risposta di us.motelrocks.com

Hi Dahkia, I am sorry to hear that you have not been happy with the service provided.
I can see that you have spoken with our customer service team that have provided you with the information you requested regarding your return - if you need any further help please make sure to reach out again.

Motel x

Valutata 4 stelle su 5

I’ve shopped at Motel Rocks a few…

I’ve shopped at Motel Rocks a few times, and am always decently satisfied with my purchases. Shipping is fast and the customer support team is always very helpful.

I am leaving 4/5 stars because although I think their designs are absolutely amazing- the quality never matches the price point. The fabrics are usually extremely cheap feeling and the fit is entirely hit or miss.

I love the store and will continue to shop here, I do hope that one day they will improve their manufacturing though.

4 maggio 2026
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Risposta di us.motelrocks.com

Hi Hana, thank you for leaving us a review. I am glad to hear that you have been happy with the shipping and customer service provided.

I am sorry that you have not been completely satisfied with the quality of the items you have received and this feedback will be passed on to the relevant teams.

Motel x

Valutata 2 stelle su 5

Products did not look as advertised

Products did not look as advertised. Shirt came with a black stain on it. skirt was not hemmed at the bottom.

27 aprile 2026
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Risposta di us.motelrocks.com

Hi Gisela, I am sorry to hear that you have not been happy with the items you have received - please make sure to reach out to the customer service team with some more details on these issues so that they can help you out. I apologise for the inconvenience caused.

Motel x

Valutata 1 stelle su 5
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Risposta di us.motelrocks.com

Hi Emily, I am very sorry to hear that you have not received your parcel - I can see that you have reached out to the customer service team and I will make sure that a member of the team is in touch with you regarding this as soon as possible. I apologise for any inconvenience caused.

Motel x

Valutata 1 stelle su 5

Received damaged jeans (brown liquid…

Received damaged jeans (brown liquid spill, smells foul) and (evidence this was not during transit) and the team does not want to provide me full refund, not even 50%

26 aprile 2026
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Risposta di us.motelrocks.com

Hi Julie, I am very sorry to hear that you have received a damaged product and we will be raising this with our warehouse team. I can see that you have reached out to our customer service team who are awaiting a response to get this resolved for you. I apologise for any inconvenience caused.

Motel x

Valutata 1 stelle su 5

Poor sizing

The sizing is completely off. Usually when swimsuits go up in size, they not only go up in the size of the band, but also in the cup. I have a large cup size, so I ordered the XL. (Which typically works for me). The cup doesn’t even cover the size of my hand. Imagine that on a breast! The stitching on this bathing suit top is also not the best. There’s visible strings hanging off of the top. Very cute print but it’s clear this is only made for smaller chested people.

4 maggio 2026
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Risposta di us.motelrocks.com

Hi Meghan, I am sorry to hear that you have not been happy with the sizing of your swimsuit - this feedback will be passed on to the relevant team and I apologise for any inconvenience caused.

Motel x

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