Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths hav... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was... Leggi di più
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My package was lost along the way and the team was super helpful throughout the whole process in trying to figure out what had happened and finding a solution. Very much appreciate the effort that was... Leggi di più
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Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response unti... Leggi di più
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2,7
Scarso
223 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Clothing is really cute but
Clothing is really cute. The price versus the quality of the items is a little disappointing.
16 giugno 2026
Prompt easy delivery..
25 giugno 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Risposta di Motelrocks
Hi Lucy, I am very sorry to hear that you have been unhappy with your item and this feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel
My package was supposed to arrive…
My package was supposed to arrive friday 26 June, it is the 1st of July and it still has not arrived and i have no news about the shipping or delivery.
23 giugno 2026
Risposta di Motelrocks
Hi Maddi, I am sorry to hear that you are experiencing an issue with delivery - please be aware that the standard shipping you have chosen can take around 2-6 working days to arrive and if you have any problems please make sure to reach out to the customer service team who will be happy to help out.
Motel x
Risposta di Motelrocks
Hi Olivia, thank you so much for your lovely review! 💖 We're so happy to hear you loved the quality and the colour of your jeans. We hope you enjoy wearing them, and we can't wait to see you shopping with us again soon! ✨
Motel x
Completely different jeans than last…
Completely different jeans than last time I ordered
15 giugno 2026
Risposta di Motelrocks
Hi Jemima, we're sorry to hear your latest pair wasn't what you were expecting. We understand how disappointing it is when a repeat purchase doesn't match your previous experience. We'd love for our Customer Service team to take a look, so please get in touch with us and we'll be happy to help. 💖
Motel x
Arrived very quickly
Arrived very quickly, in perfect condition and a lovely pair of jeans
21 giugno 2026
Risposta di Motelrocks
Hi Tyler, thank you so much for your lovely review! 💖 We're so happy to hear your jeans arrived quickly, in perfect condition, and that you love them. We can't wait to see you shopping with us again soon! ✨
Motel x
Returns are insanely expensive
It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was super excited to try but very disappointed will not be coming back.
12 giugno 2026
Risposta di Motelrocks
Hello, I am very sorry to hear that you have not been happy with the returns service available for your order. We have recently launched a new AU warehouse and we are now able to offer a cheaper and more efficient returns service for our Australian customers. I apologise for the inconvenience caused.
Motel x
It was good service when trying to find my lost package
It was good service when trying to find my lost packages and quick answer although the package does take a bit long to arrive while the sizing of the jeans are a bit hard to figure out the jeans are good quality
15 giugno 2026
Risposta di Motelrocks
Hi Beth, thank you for leaving a review. I am glad to hear that you have been happy with the service provided - if you ever need any help with sizing please make sure to reach out to the customer service team who will be happy to help with any questions. I hope to see you shopping with us again!
Motel x
quality is not worth the money
quality is not worth the money i paid could literally get better quality on shein
12 giugno 2026
Risposta di Motelrocks
Hi Alyssa, I am very sorry to hear that you have not been happy with your items and your feedback regarding the quality will be passed on to the relevant teams. I apologise for any inconvenience caused.
Motel x
Risposta di Motelrocks
Hu Amy, we're so glad you love the quality and fit! Thank you for your wonderful feedback.
Motel x
Quality of my top is appauling!
8 giugno 2026
Risposta di Motelrocks
Hello, thank you for taking the time to leave your feedback.
We're so sorry to hear you're disappointed with the quality of your top. This certainly isn't the experience we want for our customers. Please get in touch with our Customer Care team, who will be happy to look into this for you and find a suitable resolution.
Motel x
Risposta di Motelrocks
Hi Lucy, thank you for taking the time to leave us a review!
We're so pleased to hear your order arrived quickly. We hope you're loving your new pieces, and we can't wait to see you shop with us again soon!
Motel x
Motel changed their jeans
Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths have been adjusted. Annoying had to return.
17 giugno 2026
Risposta di Motelrocks
Hi Ella, thank you for your feedback. We're sorry to hear the jeans weren't what you were expecting this time around.
We understand how disappointing it is when a style you previously loved feels different. We appreciate you taking the time to share your experience, and we'll be sure to pass your comments regarding the colour and length on to our buying team for review.
We're sorry they weren't the right fit this time and hope you'll find another pair you love in the future.
Motel x
Online purchase and delivery were…
Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response until I’m almost awake later.
12 giugno 2026
Risposta di Motelrocks
Hi Paula, thank you for taking the time to leave your feedback.
I can see that an amendment request was submitted on your behalf. Unfortunately, we were unable to make the requested change, and we responded within the next working day to let you know.
I can also see that your parcel has since been successfully delivered. If there is anything further we can help you with, please don't hesitate to get in touch with our Customer Care team.
Motel x
Shien quality
The top I got cost me $65 is so cheaply made you would think it’s from SHEIN
12 giugno 2026
Risposta di Motelrocks
Hello Danni, we appreciate you sharing your concerns about the top's quality. We are will pass your feedback on to the relevent team.
Motel x
Risposta di Motelrocks
Hello Olive, we are so glad we could assist you with your return. Thank you for your kind words!
Motel x
I received a pair of jeans that…
I received a pair of jeans that measured to be too big and i was told that they didn’t measure within the QC and i was told i was unable to get a refund but after it was looked into further i was given a refund which is appreciated.
9 giugno 2026
Risposta di Motelrocks
Hello, we appreciate you sharing your experience with the jeans and the refund process. We are glad we could resolve the issue for you.
Motel x
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