I ordered some joggers for my Grandson on 1st January, they arrived eventually on 5th February!! If I hadn't said I was going to claim my money back from my credit card, HSBC , i don't think they... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
A little concerned as ordered the item almost two weeks ago. Order still hasn’t left the Netherlands, as per tracking info. Also received no response to email. Will change review should I receive... Leggi di più
L'azienda ha risposto
Beste medewerker van uneffected. Ik heb onlangs een bestelling bij jullie geplaatste en wacht al bijna 2 weken op levering 05308819448874. Ook heb ik een mail en whatsapnummer geprobeerd te bere... Leggi di più
Mir wurden die Versandkosten doppelt in Rechnung gestellt obwohl es auf der Webseite anders beschrieben wurde.
1,9
Scarso
317 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent experience
So ordert at least 4 or 5 times at this online store and I hade never any issues. Customer service is always very polite and very quick in answering. I had never any problems with returning items and the jeans and tops I ordered are always a good quality and cool looking.
Definitely one of my favorite shops online! <3
10 ottobre 2023
Non scritta su invito
After 4/5 month I get my money back .
After 4/5 month I get my money back .. mails ignored ..
5 luglio 2023
Risposta di Studios
Dear Fabio,
We're so sorry to see that you've reviewed us with 2 stars regarding the delay of the refund even though it was not on our end, and your return was received by after a delay marked on the end of carrier, and in the same time we were not able to see any 5 star review for your other orders even though it was shipped and processed within a couple of days.
Thank you for your review.
TEAM UNEFFECTED
Never Received my Order or a Refund!
I messaged you Directly week's ago saying my order was Never delivered and you never got back to me! I was getting constant updates saying it's on the way and after week's I got intouch with delivery company and they say the parcel never entered the UK!!! I'm still waiting my refund although I was much prefer the Birthday present Jean's I ordered for my Brother. My order was 14th August and Messaged you on 12th September still waiting a reply
14 agosto 2023
Risposta di Studios
Hi Kiel,
The first DPD tracking: of your shipment shows that the delivery attempt has failed, so we have dispatched your order once again using UPS this time tracking
1Z0Y65576828227957. Our apologies for the inconvenience even though it was on the end of the carrier and not on our end as we've dispatched your order immediately.
Thank you
TEAM UNEFFECTED
Aucun service client/Arnaque!!!
MAJ du 27.09.2023 : De mieux en mieux !!! Maintenant ils prétendent que je ne les ai jamais contacté... Or j'ai une copie de mon message messenger resté sans réponse. Bref, je retente un mail sur une autre adresse de messagerie mais ils sont d'une mauvaise foi absolue.
Jeans trop grands renvoyés par colissimo le 16/08...Colis présenté le 4 septembre, dispo depuis à la Poste...Ils ne sont toujours pas allé le chercher et ils ne répondent ni sur leur site internet ni par messenger... Ca sent très fort l'arnaque!!!
16 agosto 2023
Risposta di Studios
Dear,
We were not able to find any emails registered to your email address in our system. Your return hasn't received or delivered back to us, and there was no instruction or notes from the carrier regarding your delivery.
please make sure your return has been received before writing any review or spamming our posts asking for a refund. For assistance please reach out to us via phone or WhatsApp directly at +32470797337 with a proof of the emails you sent that weren't answered and with a proof of delivery of your return package. You can also reach out to us at sales@uneffected.com for support.
Thank you
All the best
Didn’t receive
Ordered jeans and didn’t receive for 3 weeks then contacted them for them to tell me they are refunding me(I didn’t request this) there was no reason given to me as of why they refunded me
15 giugno 2023
Risposta di Studios
Dear, Your order has been refunded as you've mentioned above. For more information please contact us at sales@uneffected.com.
Thank you
Risposta di Studios
Hi Ismail, Thank you so much for your 5 stars review.
Shocking
Shocking. Refused my returns even though they were sent within the required timeframe.
15 giugno 2023
Risposta di Studios
Dear Zach, We haven’t refused any return. Please contact the carrier for more information, or contact our customer support at sales@uneffected.com for assistance.
All the best.
NEVER AGAIN
Be aware
There is no refund!
If you send some articles back you will NEVER get your money back !
Never again
13 giugno 2023
Risposta di Studios
Dear Prakash, All returns received by us are refunded within 14 working days. If you haven't receive a refund this means your return wasn't received by us. Please provide the proof of delivery to our colleagues at sales@uneffected.com if you have it so we can help you out.
All the best.
Qualität fraglich
Habe eine Jeansjacke mit Aufnähern bestellt und relativ zügig erhalten (ungefähr 1 Woche). Sah auf den ersten Blick alles gut aus, allerdings nun 3 mal getragen und der Aufnäher vorne löst sich bereits…
Sehr Schade, weil der Stil der Jacke echt cool ist, aber der Preis in Kombination mit der Qualität - das haut einfach nicht hin. Sowas sollte nicht passieren. Echt enttäuschend.
31 agosto 2023
Non scritta su invito
Don’t buy at this (online) store
Don’t buy at this (online) store. They are scammers. When you return your items they don't refund the money. Although at first glance they seem very accessible through their communication channels (chat, email, whatsapp, telephone) they don't respond to anything.
14 luglio 2023
I just bought jeans and there are…
I just bought jeans and there are saying an tracking like 1/3 days to the netherlands and didnt receive anything. And they not answering on whatsapp
23 agosto 2023
Non scritta su invito
Be aware
Ordered two items. One was good, other one didnt fit. Returned the order on own costs almost 2 months ago, still no money back. With track and trace i can see it arrived at their office. after contacting them a lot of times, still no answer.
update: 01-09-23 Finally got money back, without even a single message. Maybe this review helped.
23 giugno 2023
Risposta di Studios
Dear Arjen,
I see that your refund has been processed without any recorded delay. We'll appreciate adjusting your star rating. Thank you :).
Item quality good but returning problems
The quality of the item is great for the price but i've had to return my item due to the size being off. i have tried to reach them about the return ive sent of the item twice and no responce. I read on their website to return from the uk their portal wont work so you just have to send it back on your own acord and ive done so but still no reply over email on the return process.
10 luglio 2023
Non scritta su invito
Item not received
A little concerned as ordered the item almost two weeks ago. Order still hasn’t left the Netherlands, as per tracking info. Also received no response to email.
Will change review should I receive update.
Update - been well over a month now, DPD tracking suggests that the item was returned to sender over w week ago, yet I’ve received no refund. I’ve sent multiple emails asking what’s going on - no response. Seems the business are just going to keep my money without sending me anything in exchange. Criminal behaviour.
Update - refund received which I’m happy with, however, communication throughout the whole process was poor.
5 luglio 2023
Non scritta su invito
Risposta di Studios
Dear Ollie,
We've shipped your order using DPD tracking
05368806751460. The parcel has been returned to us for unknown reasons, and therefore we have fully refunded your order on 26 July. We'll appreciate adjusting your review.
Thank you
TEAM UNEFFECTED
Qualität schlecht
Qualität schlecht. Zur Retoure ein fehlerhaftes Etikett erhalten. Nach Hinweis darauf keine Antwort mehr. Unseriös und kundenunfreundlich. Mach ich nie wieder. Zum Glück gibt es den Paypal Käuferschutz.
14 giugno 2023
Risposta di Studios
Hi there,
Please provide us with your order number, or contact us so we can help you solve the issue you're having as you've not provided any supporting info to this review.
Thank you
TEAM UNEFFECTED
Risposta di Studios
Dear Danilo, Your order has been successfully delivered. Our apologies for the delay causes by the carrier. Thank you for your review.
Risposta di Studios
Hi Caroline,
The shipping delay due to the release of our new drop was mentioned on our website, and we've notified all of our beloved customer to kindly allow 10+ additional days for their orders to be delivered.
Thank you for your review, and we'll appreciate adjusting the star rating so much.
TEAM UNEFFECTED
Kan niks retour sturen
22 maggio 2023
Risposta di Studios
Hi Thorben,
Your order has been delivered according to the tracking : https://uneffected.shipping-portal.com/tracking/?country=de&tracking_number=05308819467380&postal_code=44149.
Team Uneffected
I didn' receive the parcel yet
I didn' receive the parcel yet, more than two weeks after you messaged my that it allegedly has been sent. Don't ask about the experience before one even got the items ordered. Rather make sure the problems are fixed in time.
18 maggio 2023
Risposta di Studios
Hi Wolfgang,
It's so sad to see this star rating for a delayed shipment even though you've more than 10 orders with us, and never seen a good review from you.
Thank you for your support.
TEAM UNEFFECTED
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