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Valutata 1 stelle su 5

Bad customer service, sent them e-mails, but no answer. Be aware that you can be billed extra customs. They are VOEC registrered so you’ll pay vat/taxes when you order. But here they declarated the... Leggi di più

Valutata 1 stelle su 5

Bought this as a pregnancy safe false tan before my holiday, I applied with a mitt as I saw a lot of reviews after purchasing saying it went streaky, safe to say it still is patchy and I've been false... Leggi di più

Valutata 1 stelle su 5

So disappointing and such a waste of money. I ordered the face tan and body milk bundle and firstly my face tan arrived half empty. Finally got around to using the body milk tonight and discovered the... Leggi di più

Valutata 3 stelle su 5

I use the Clear 1hr Express Tan and I absolutely love it! The drama is that they use some random courier (Couriers Please??) and it always takes weeks to get to QLD!! I order a lot of stuff online fro... Leggi di più

1,7

Pessimo

TrustScore 1.5 su 5

100 recensioni

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1,7

Tutte le recensioni

(100)

35 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Non existed customer service

Non existed customer service! I have had a missing order for more than 3 weeks at no one has bothered to even reply to me on social media or through CS email. Just another company with providing a sub standard service.

24 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Such great service!

Such great service! Had slight issue with delivery, customer service was quick and helpful. Products received were great quality. thank you Bali Body!

1 ottobre 2024
Non scritta su invito
Valutata 2 stelle su 5

Quick delivery, but awful tanning product.

I ordered the Bali Body Tanning Milk. No problems with delivery, very quick and came the next day. The item itself is awful to use. The lotion is like water, as soon as I applied onto the tanning mitt, it was dripping on the floor. Once applied, it had a very sticky feel and took a while to dry. Despite covering all areas of my body, I woke up to streaks, and a very dark result, despite saying it is a gradual tan! It is definitely not gradual. I tried to use some tanning corrector, but it wouldn't fade. Item is expensive, in comparison to other tanning products I've used. I wouldn't buy again.

7 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

They don't post bad reviews on their…

They don't post bad reviews on their website!! I have bought from them twice, the shipping was ok, but the products are the worst ever. The bronzing lotion never dries and gets dirty everything it touches. The last purchase body milk is very poor. The tan is very uneven and the fade is quick and patchy. It's not a gradual tanner like they advertise. It’s a very strong streaky tan after the first use. The only good product is their tanning mitt. I don't recommend this brand at all :/

22 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

If I could give no stars I woul have

If I could give no stars I woul have. I placed my order one week in advance to make sure I get it on time paid £6 for express shipping which on their website states 1-3 days. Day four I called DHL as tracking was showing an error, long time on the phone they said it was not even passed to them yet spent £8 on call costs . Waited one more day contacted Bali Body who first advised it’s on the way. No use for me now was I was going away. Contacted Bali body again and they said package is lost and they will send a new one out. No use for me now as wanted it on holiday. Please beware as it will take ages to come if it arrives at all.

8 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Disappointed

Ordered the tanning milk. Paid extra for fast delivery. Not only did it not arrive, they are not responding to my emails. The first asking when to expect it and the second days later to ask for a full refund on item and postage. Very disappointed. Wish I saw the reviews on here first rather that be duped by social media ads.

18 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Sorry but I don’t understand all the…

Sorry but I don’t understand all the hood reviews for Bali body tanning milk, I found it awful! First of all, it’s so thin and runny, it goes everywhere. The tan isn’t gradual, it arrives within 1-2 hours and my god is it patchy!! I’ve been using fake tan for years, this is the worst. Wasted £25! Coco and Eve much superior, don’t waste your money on BB!!

8 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Don’t waste your money!

I bought the gradual tanning milk really excited to try, please don’t waste your money.
It is the smelliest and patchiest tan I’ve ever used. It smells for days after and doesn’t go on well, very patchy and streaky. It’s so difficult to get off despite scrubbing away. Avoid!

6 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

I don’t know why other reviews are so bad, I loved my order

Idk why this company has such bad reviews but I got my order within two weeks, I ordered the serum skin tint with SPF and I have been using it daily. Definitely a new staple for me. The oil is very silky and adds a nice tint to the face. I prefer this over sunscreen for the face as most spf makes me break out badly. Definitely happy with my purchase

22 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great customer service and products

I ordered directly from Bali Body and there was a spillage from one of the bottles (damaged during transit, not Bali Body's fault), I contacted the Customer service team and got a speedy reply and a replacement was sent out the next day.

I tried the Natural Tanning Oil and the Cacao Tanning Oil, honestly, they are both amazing. The smell of the Cacao one is nicer it has hints of coconut. The tan you get is natural and golden. I am super happy with the products and customer service and would definitely recommend this brand.

I am waiting for the watermelon tanning oil to return to stock so I can try.

30 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

Parcel gone missing. Never arrived.

I placed my first order for Bali Body self-tanning products on Thursday, April 18th, with delivery scheduled through Evri. Knowing that Evri doesn't deliver over the weekend and with an urgent need for the parcel before my holiday & a wedding, I decided to try my luck and diverted it to the nearest parcel shop. The online tracking clearly showed the item was about to be delivered late Saturday, so first thing on Sunday, I left the house only to find out the parcel was not there. Later, I received an updated notification that the parcel was about to be delivered. I went again to pick it up, but to my dismay, the item wasn't there. They advised me to call them every day and check if the item was there. Mind you, if I had kept the home delivery option, I would've most likely received the parcel on Monday. I've been contacting Bali Body, Evri and the parcel shop, and none of them knows anything about my parcel or takes ages to respond. The online tracking says it's ready for collection, but it seems like it's been lost. I really needed that delivery by today as I'm leaving for holiday, and that's why I needed the parcel to arrive promptly. Now, I'm left with no choice but to request a refund. I regret not purchasing similar items via Amazon or another shop.

18 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

Like the rest of the 1 star reviews...stay away

Like everyone else here, I've experienced the same issues: horrible products, non-existent customer service and when I left a truthful review on their website, it's nowhere to be found.

Honestly, it should be illegal for companies to pick and choose what reviews are published. As long as it's not offensive, as a buyer, we should have the right to have all of the information to hand before purchasing.

Ultra dark self tanning mouse: the colour pay off is terrible for the amount of time, effort and intention self-tanner requires. Waste of time.

Gradual body& face tan: was even MORE work than a self-tanner. Completely orange and when you applied consistently every day, over a 4 day period, the more the product started to come away. How is that even possible?

Face tan serum: makes your face look "grubby" and didn't have a time guide (in order to match the colour development between your body and face). I get compliments on my skin all of the time and don't wear foundation but with this product, every non-existent pore of mine was reborn and I looked like I had just finished an 8 hour shift at the coal mine.

Ps. Love how it's the exact same issues over and over again on this page with no change.

1 marzo 2024
Non scritta su invito
Valutata 1 stelle su 5

The worst customer service

The worst customer service. Faulty product, with the cream not coming out of the bottle. Where else could the product have come from? Even if they didnt want to take the product back, couldnt they have just told me how to open the encasing around the bottle? Don't buy the product.

5 febbraio 2024
Non scritta su invito
Valutata 1 stelle su 5

Customer Service is awful

The products are fine. The customer Service is awful.

I ordered the AM/PM kit and realized at delivery that it would have been a way better deal to order both kits separate. I wrote this to Bali Body that I was disappointed, that they offer something what is actually of less value than ordering the items separate.

The answer was " you ordered the kit, and that's what you got".

Because of this, I will NOT order again and not advertise it to others- unfortunately.

17 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Bali Body disgusting service

Bali Body disgusting service. You pay for products. Never receive a confirmation email with a tracking no. NEVER receive your products. Customer Service is NON Existent!
To date NOTHING!

28 ottobre 2023
Non scritta su invito
Valutata 1 stelle su 5

I bought the 1 hour express dark tan

I bought the 1 hour express dark tan. The guide colour IS BRIGHT GREEN!!! If u want to go out of the door at all with it on while it's developing this isn't for u!!!! The green does wash off when you shower but so does most of the colour as well. I Won't buy again. Iv used loads of tanning products over 20 years and this was probably up there with the worst. Can't be bothered returning after hearing all the bad customer service reviews.

15 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

THE WORST customer service I have ever…

THE WORST customer service I have ever experienced! my packaged never came and they never bother to answered back to my e-mails.. so basically just lost my money for nothing. I really wish I've read all of these reviews before I ordered from them.

29 luglio 2023
Non scritta su invito

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