Nice quality mats as usual, but colours looked different to how they were online. Returned on this basis only. Turtle mat are transparent in that they state customers must pay for returns. Howeve... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I’ve been using these mats for years. We’ve downsized and renovated and are buying these mats again. This is the first a small one for our the sliding door onto our decking. The design and colour way... Leggi di più
L'azienda ha risposto
Durable mats; wash well; keep their colour well; don't slip, We particularly like the fact that they have remained soft and cuddly for our kids and now our grandkids playing on the floor!
L'azienda ha risposto
We have purchased these mats for many years and have never been disappointed. They wash and wear well. Good value for quality item (especially at sale times). These mats are well received as gifts to... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
For over 30 years, Turtle Mat has been helping to keep Britain's floors cleaner for longer with our highly durable doormats and runners. Made with super absorbent recycled cotton fibres, the machine washable Turtle Mat stops 95% of dirt, dust and moisture from entering your home.
Informazioni di contatto
Unit 717 Eddington Way, Birchwood Park, WA3 6BA, Warrington, Regno Unito
- 0345 600 3478
- info@turtlemat.co.uk
- turtlemat.co.uk
4,6
Eccellente
331 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Poor quality - shedding
They are shedding and leaving grey flecks all over the place! Are they faulty? Can someone explain please? For the price I do not expect this poor quality. I’m having to hoover every day.
27 ottobre 2025
Risposta di Turtle Mat
Hi Sarah,
Thanks for your review. We are very sorry to hear how upset you are with your mat.
Please kindly send us an email with some photos and we can take a look and help you further with this.
Kind Regards,
Turtle Mat - Laura
Really great stuff
Really great stuff good quality stuff as well!
This is my second order many years ago & the door mat has had its day but had a Long time!
Will be ordering again if or when I need too.
27 ottobre 2025
Risposta di Turtle Mat
Hi Sharon,
Thanks for your review.
It's great to hear you love our mats so much, this means a lot to us.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat - Laura
Risposta di Turtle Mat
Hi John,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service and the product received.
Kind Regards,
Turtle Mat - Laura
Colour to light not as advertised on website.
Well I’m not great with online ordering really like to see what I’m buying. I ordered 3 mats in what I thought was brown quite dark as my previous purchase not on line 10+ years ago. My next 2 emails within 24 hours were an offer of free delivery worth £4.95 in think, I’d spent over £80 which entitled me to free delivery anyway so no great shakes. Next came 15% off your next order well I’d just spent over £100 so with your five year guarantee was very unlikely to have another order. When my order arrived the colour of them was not as the colour appeared on the website quite a lot lighter so I’ve sent them all back. I’m sad I do like the quality of turtle mats mine have worked for me for years in our farmhouse just need the right colour and you’ve got to pretty and light colours
27 ottobre 2025
Risposta di Turtle Mat
Hi Kathy,
Thanks for your review.
It's such a shame to hear you were unhappy with your mat and your shopping experience.
I can see you have been in touch with our customer service department who have been helping you with this.
Should you need any help with picking a new mat, please don't hesitate to get in touch and we will be happy to help.
Kind Regards,
Turtle Mat - Laura
These mats are beautiful and the the…
These mats are beautiful and the the reason I own several.
They wash beautifully, I would recommend using their own turtle rug wash too.
27 ottobre 2025
Risposta di Turtle Mat
HI Freda,
Thanks for your review.
It's great to hear you enjoyed your shopping experience with us.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat - Laura
Good practical mat but colour more blue…
Good practical mat but colour more blue than charcoal
27 ottobre 2025
Risposta di Turtle Mat
Hi Rosie,
Thanks for your review.
It's great to hear you are happy with the mat and service.
If you have any questions, please get in touch.
Kind Regards,
Turtle Mat
Risposta di Turtle Mat
Hi Elaine,
Thanks for your review.
I am very happy to hear your order was positive and you are enjoying your new mat. Your loyalty is appreciated.
Kind Regards,
Turtle Mat - Laura
Risposta di Turtle Mat
Hi Graeme,
Thank you for taking the time to leave this review.
I am very happy to see that you were pleased with your order experience and product quality.
Kind Regards,
Turtle Mat - Laura
A high quality mat
A high quality mat, with great choices. This is the sixth Turtle Mat I have purchased, and all have been durable, lovely to look at and easy to clean.
27 ottobre 2025
Risposta di Turtle Mat
Hi Lesley,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service and the product received.
Kind Regards,
Turtle Mat - Laura
I already have several turtle mats
I already have several turtle mats - I've been using them for many years so this is a repeat purchase for a new area. Excellent product, excellent service. Fast delivery.
27 ottobre 2025
Risposta di Turtle Mat
Good Afternoon,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality. This means a lot to us.
Kind Regards,
Turtle Mat - Laura
Great quality
Fast delivery, and really good quality. The rugs are top notch and I would highly recommend buying these if you have a engineered or hard wood floor.
1 ottobre 2025
Risposta di Turtle Mat
Hi Alan,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service and the product received.
Kind Regards,
Turtle Mat - Laura
Very poor service
Sadly I placed an order (TM184763)and received a mat with a fault running through the pattern. I was told it could be a fold when they finally answered. It definitely wasn’t a fold. It’s a fault in the pattern running in 2 tramlines.
I was told they would sort it out but despite chasing them I STILL have no progress.
EDIT: I have just had an email. I’ll edit accordingly if they do what they say they will do.
15 ottobre 2025
Non scritta su invito
Risposta di Turtle Mat
Good Afternoon,
Thanks for your review.
I am sorry to hear how upset you are and that you had an issue with your mat. I can see that you have been in touch with our customer service department regarding this and a new mat is on it's way to you.
We apologise for any inconvenience caused and should you wish to discuss this further, please don't hesitate to get in touch.
Kind Regards,
Turtle Mat
Risposta di Turtle Mat
Hi Vanessa,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service and the product received.
Kind Regards,
Turtle Mat - Laura
Superb quality
We have 7 turtle mats in our home, some of which are still going strong after 10+ years of wear and tear. I've recently replaced 3 and I'm very pleased with the colours. The quality is as good as ever, too.
10 ottobre 2025
Risposta di Turtle Mat
Hi Helen,
Thanks for leaving this great review.
I am very happy to hear your order was positive and you are enjoying your new mat. Your loyalty is appreciated.
Kind Regards,
Turtle Mat - Laura
Risposta di Turtle Mat
Hi Stanley,
Thanks for your review.
It's great to hear you enjoyed your shopping experience with us and are pleased with the product quality.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat - Laura
Reliable, washable product
Have used turtle mats for years. Great product, wash well and don't disintegrate like some others.
Good grip. Use them on hard and carpeted floors.
Order arrived promptly. My error in ordering the wrong size speedily refunded. Good customer service.
17 ottobre 2025
Risposta di Turtle Mat
Good Afternoon,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service and the product received. This means a lot to us.
Kind Regards,
Turtle Mat - Laura
Had one before, bought a new one
Ordered a mat (have had one before, really like them), can put in the washing machine. Several sizes and colours to choose from, fairly quick delivery, not too much packaging.
1 ottobre 2025
Risposta di Turtle Mat
Good Afternoon,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service and the product received.
Kind Regards,
Turtle Mat - Laura
Usual high quality
Very pleased with my 'running foxes'. Usual high quality from Turtle Mat. First time I've bought direct.
24 ottobre 2025
Risposta di Turtle Mat
Good Afternoon Sarah,
Thanks for your review. Your feedback is appreciated.
I am very pleased to see you were happy with the product received. This means a lot to us.
Kind Regards,
Turtle Mat - Laura
This is my second Turtle Mat
This is my second Turtle Mat, and is a replacement for my first Turtle Mat ... after 11 years! So I can't complain about not getting my money's worth. Hard wearing and gorgeous designs, and wash well. Would recommend.
22 settembre 2025
Risposta di Turtle Mat
Good Afternoon Julie,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the product received. This means a lot to us.
Kind Regards,
Turtle Mat - Laura
Love our new mat
Love our new mat. Chose the hedgehog design and it looks great in our hallway. Great quality and quick delivery. Highly recommend.
24 ottobre 2025
Non scritta su invito
Risposta di Turtle Mat
Good Afterbon,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality.
Kind Regards,
Turtle Mat - Laura
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