Nice quality mats as usual, but colours looked different to how they were online. Returned on this basis only. Turtle mat are transparent in that they state customers must pay for returns. Howeve... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I’ve been using these mats for years. We’ve downsized and renovated and are buying these mats again. This is the first a small one for our the sliding door onto our decking. The design and colour way... Leggi di più
L'azienda ha risposto
Durable mats; wash well; keep their colour well; don't slip, We particularly like the fact that they have remained soft and cuddly for our kids and now our grandkids playing on the floor!
L'azienda ha risposto
We have purchased these mats for many years and have never been disappointed. They wash and wear well. Good value for quality item (especially at sale times). These mats are well received as gifts to... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
For over 30 years, Turtle Mat has been helping to keep Britain's floors cleaner for longer with our highly durable doormats and runners. Made with super absorbent recycled cotton fibres, the machine washable Turtle Mat stops 95% of dirt, dust and moisture from entering your home.
Informazioni di contatto
Unit 717 Eddington Way, Birchwood Park, WA3 6BA, Warrington, Regno Unito
- 0345 600 3478
- info@turtlemat.co.uk
- turtlemat.co.uk
4,6
Eccellente
331 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Risposta di Turtle Mat
Good Morning,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality. This means a lot to us.
Kind Regards,
Turtle Mat
I have always had turtle mats
I have always had turtle mats. Loved them. However, have recently bought 3 new ones and for some reason they “crackle” when you walk on them! It is so annoying that even my husband has commented about it. Why are they doing this?
31 marzo 2026
Risposta di Turtle Mat
Hi Diane,
Thanks for your review.
We're sorry to hear you're unhappy with your mat. Please don't hesitate to get in touch with us on email and we can help you with this.
Kind Regards,
Turtle Mat
Great quality mat which washes well
Great quality mat which washes well. Quick tumble and looks like new.
1 aprile 2026
Risposta di Turtle Mat
Hi Debbie,
Thanks for your review.
It's great to hear you love your mat, this means a lot to us.
Kind Regards,
Turtle Mat
More than just mats!
Durable mats; wash well; keep their colour well; don't slip, We particularly like the fact that they have remained soft and cuddly for our kids and now our grandkids playing on the floor!
31 marzo 2026
Risposta di Turtle Mat
Good Morning,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality. This means a lot to us.
Kind Regards,
Turtle Mat
Risposta di Turtle Mat
Good Morning,
Thanks for your review.
It's great to hear you enjoyed your shopping experience with us.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat
Nice quality mats as usual
Nice quality mats as usual, but colours looked different to how they were online.
Returned on this basis only. Turtle mat are transparent in that they state customers must pay for returns. However this cost me over £15. Perhaps some returns price guidance would be helpful to customers.
31 marzo 2026
Risposta di Turtle Mat
Hi Mary,
Thanks for your review.
It's a shame to hear you weren't happy with the colour of your mat and the price for returning the mat. We appreciate all feedback, good and bad and I will certainly pass these comments onto our returns team for their review.
Kind Regards,
Turtle Mat
Very poor service
Very poor service. I received my mat and the colour was not as advertised. Interestingly this is listed on the return slip as a reason to return. I do not see why any customer should have to pay for the postage just because you cannot get the colour correct in your photos. I contacted, sent a photo and received a prepaid return slip, so thank you that but I don't see why I should have to have the hassle, see reason above.
Then the refund, no acknowledgment that the mat had been received and no notification of refund. Over a month later and still no refund so I had to chase that, and to be fair it arrived very quickly. The reason given was a problem with paypal and it bounced back, but of course I had no notification that a refund had been attempted because your communication is awful.
This is not the fault of the person who dealt with all this, that was well handled, but the systems need improving, these are expensive products, I have never had such a hassle getting a refund, and you should not be charging return postage because your photos are poor.
23 febbraio 2026
Risposta di Turtle Mat
Good Morning,
Thanks for your review.
We're sorry to hear that you were unhappy with your shopping experience on this occasion. On our returns policy we kindly ask that any issues of concern are reported to us at the time of receiving the goods. This is because we carry the cost of returning any items that we deem as being faulty. I can see that a pre-paid label was sent over to you for the return.
We welcome all feedback and your comments have been passed over to our technical department for review.
If you would like to discuss further, please don't hesitate to get in touch with us and we can help.
Kind Regards,
Turtle Mat
Quick easy service
Quick easy service . Very happy with the results and quality of the product
30 marzo 2026
Risposta di Turtle Mat
Good Morning,
Thanks for taking the time to leave a review.
It's great to hear you enjoyed your shopping experience with us and that you love your new mat.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat
Great runner for the hall
Easy to order. Good quality runner for the front door. Perfect size
27 marzo 2026
Risposta di Turtle Mat
Hi Andrea,
Thanks for your review.
It's great to hear you enjoyed your shopping experience with us and that you were impressed with your mat.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat
Lovely products and a great selection of designs
Lovely products and a great selection of designs. I am very pleased with all my purchases. The outdoor mats look very smart and tough. I love the quality of your products. My indoor mat washes well and the colour stays bright.
1 aprile 2026
Risposta di Turtle Mat
Good Morning,
Thanks for taking the time to leave this lovely review.
I am very happy to hear your order was positive and you are enjoying your new mat. Your loyalty is appreciated.
Kind Regards,
Turtle Mat
A very good product
27 marzo 2026
Risposta di Turtle Mat
Hi Carol,
Thanks for your review.
It's great to hear you enjoyed your shopping experience with us and you love your new mat.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat
Risposta di Turtle Mat
Hi Margaret,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality.
Kind Regards,
Turtle Mat
I just love the rug - I will order more
I just love the rug and will order more. I already have four fox mats and three plain mats bought from John Lewis ages ago.
2 aprile 2026
Risposta di Turtle Mat
Hi Margaret,
Thanks for your review.
I am very happy to hear your order was positive and you are enjoying your new mat. Your loyalty is appreciated.
Kind Regards,
Turtle Mat
Great quality and fast delivery
quick delivery and glad to have a small saving with spring discount
2 aprile 2026
Risposta di Turtle Mat
Hi Sandria,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and the delivery service.
Kind Regards,
Turtle Mat
Risposta di Turtle Mat
Hi Jennifer,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality.
Kind Regards,
Turtle Mat
Arrived quickly good quality but…
Arrived quickly good quality but expensive to return & not easy to get a good colour match
26 marzo 2026
Risposta di Turtle Mat
Hi Jacqui,
Thanks for your review.
It's great to hear you loved the quality of the mat.
I am sorry to hear you are unhappy with the price for returning the mat. We appreciate all feedback, good and bad and I will certainly pass these comments onto our returns team for their review.
Kind Regards,
Turtle Mat
Risposta di Turtle Mat
Hi Suzie,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality.
Kind Regards,
Turtle Mat
Easy to wash and keep clean and smart
Easy to wash and keep clean and smart. Third one I have bought.
1 aprile 2026
Risposta di Turtle Mat
Hi Joan,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality. This means a lot to us.
Kind Regards,
Turtle Mat
The second purchase as a replacement…
The second purchase as a replacement after many years of use. Order arrived quickly. Hoping this large door mat lasts as long as the last one.
1 aprile 2026
Risposta di Turtle Mat
Hi Carol,
Thanks for your review.
I am very happy to hear your order was positive and you are enjoying your new mat. Your loyalty is appreciated.
Kind Regards,
Turtle Mat
Well made and prompt delivery.
25 marzo 2026
Risposta di Turtle Mat
Hi Rachel,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality.
Kind Regards,
Turtle Mat
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