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Valutata 1 stelle su 5

Do not use this company they are liars and offer no after sales service we n Booked through Gregor who was helpful at first but once we had paid our money, they didnt want to know. The hotel was a... Leggi di più

Valutata 5 stelle su 5

Booked a cheeky long weekend away to Spain, abraham was super helpful kind and knowledgeable got me a cracking deal thank you so much

Valutata 5 stelle su 5

First time booking with Traveltrek and can't fault it. Karan who was our contact was absolutely brilliant. He took time to look around and get us the best option for our dates and stay in Lanzarote.... Leggi di più

Valutata 5 stelle su 5

Nick was such a good help when I was booking my holiday. Made things feel straight forward and was patient while I struggled to make decisions. Would definitely recommend speaking with him if using tr... Leggi di più

Dettagli dell'azienda

  1. Agenzia di viaggi in crociera
  2. anche in
  3. Agenzia di biglietti aerei
  4. Agenzia viaggi
  5. Sito di raccolta di viaggi
  6. Tour operator

Scritti dall'azienda

Travel Trek is one of the leading ATOL-certified UK Travel Companies selling holidays since 2016 with excellent seller support. We do all the tailor-made packages flying from any part of the UK to any destination across the Globe. We do self-catering, bed & breakfast, half board, full board and all-inclusive packages at a very competitive price in the market. Our award-winning services consistently rank among the best agencies in the UK market. We book holidays based on budget-friendly and as per the client's requirements. Our top-notch services gave us more than 30% of retained customers. The best thing about Travel Trek is that we look forward to being customer-centric and following up with clients until they return from the holiday.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

263 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 47% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(263)

90 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

This company is not very nice was…

This company is not very nice was speaking with a man called Kurt if I new then what I no now there is no chance I would be booking with this company I have tried to change the dates and the lady said that will be 585 please and I said for what she said the holiday is 100% none refundable never herd the likes company’s like the need investigation how can you charge me again for the same thing I have asked to speak to a manager no response this is a shocking company and I will never use them again

29 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Don’t waste your time or money!

Don’t waste your time or money!

After spending hours dealing with them, they changed the hotel at the last min, apparently better for us. In looking then it was a horrendous hotel with the worst reviews. I asked before it was finalised with documents to change the hotel due to this and was told I would have to just pay again. I was told to call a number who would help, waited 4 hours at which point travel documents came through and was told if I’d have done it before that I could have changed it! I did ask before this they are just scammers. I’m not going to let this go! People don’t have endless of thousands of pounds to pay for substandard hotels. Gregor is a lier and scammer!

28 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Rang Traveltrek to book a last minute…

Rang Traveltrek to book a last minute holiday today, spoke to a member of the team called Albert who was fantastic.
However I mistakenly booked a holiday to morrocco over the phone without looking too deeply into the reviews on trust pilot and was mortified. I rang him back 10 minutes after booking being very stressed and asked him to change hotel. He was fantastic, he found me a good deal with a completely different holiday with no bother. Such an easy process, so helpful and patient. Thanks Albert, will use Traveltrek to book a holiday again next year.

20 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

SOPHIA

Sophia was so helpful changing my hotel booking at the last minute. I had bad reviews from the hotel I had booked and 1 week before my son and I are due to fly she found me a much better hotel and all was changed and booked within an hour of me calling. Will always use Travel Trek for all my future holiday bookings.

Thank you. x

18 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Check price, dishonest quotes!

Have a very sly and underhand way of selling holidays. We rang them through Cheeky Trip and asked for a price on holiday we'd seen. The price given was not as low as advertised in Cheeky Trip but we still thought it was a good price so agreed to book. The agents name was "Edmund" , comes up a lot in the reviews on here so bear that in mind! Double checked price was everything included we wanted and paid by credit card. AFTER payment was made we recieved a invoice which had an extra charge of £160 which we were advised had to be paid at a later date before travel/flight details are sent?! At no point was this brought up or mentioned in our initial call or before payment! Really poor way to do business. Arguments on the phone to Edmund got us nowhere, then spoke to a manager who agreed to reduce this extra fee to £116 and offer us a voucher for a future holiday booked with them (like I'd come back to this company?) The overall price was still ok and our holiday was good but this is just a really dishonest way of doing business and spoiled things.

16 maggio 2026
Non scritta su invito
Logo di Traveltrek

Risposta di Traveltrek

Dear Duncan McNeil,

We are naturally disappointed to read your review, particularly as it does not accurately reflect the booking process or the efforts made to resolve your concerns.

Prior to confirming your holiday, the booking details, including the holiday cost and applicable charges, were discussed and agreed. As a travel agent, we arrange tailor-made holidays through the relevant providers.

We strongly reject the suggestion that our company operates in a "sly" or "underhand" manner. We have been arranging holidays for thousands of customers and pride ourselves on being transparent throughout the booking process. If there had been any intention to mislead, we certainly would not have spent considerable time reviewing your concerns, discussing the matter with management, and ultimately offering a reduction in the charge together with a future travel voucher as a gesture of goodwill.

It is also important to note that, despite your criticism of the booking process, you have confirmed that the overall holiday price remained good value and that you enjoyed your holiday. We are pleased that the holiday itself met your expectations, although it is unfortunate that this positive experience is overshadowed by a disagreement regarding booking charges.

We appreciate all customer feedback; however, we believe it is equally important that reviews present a balanced account of events. The implication that charges were deliberately concealed is simply not consistent with our records or the booking process followed in this case.

We wish you all the best in your future travels.

Best Regards,
Travel Trek Team

Valutata 2 stelle su 5

Firstly i was only booked for 6 nights not…

i was only booked for 6 nights not the 7 night which i have text confirming 7, i was making my comparison online , i was looking for a holiday for 2 adults 2 children both aged 16, i had to be the one to tell them what i required ie) 4 x cases and shuttle to /from hotel for us all, very keen to get deposit but not to verify exactly what you get,only an email which you have to read and reply "im happy "why they are on the phone, this is when i noticed admin cost added to my total which was not mentioned in any call or text prior, hence i queried it and wasn't going to go ahead with my booking.However this was sorted and I paid the deposit , i asked about car parking which I was told I can sort out with there customer services team after ive paid in full, when I queried the seats for the flight i was told I'll get confirmation once its paid in full 3 weeks later paid the balance after I received the email with holiday details transfer flights shuttle etc there is no mention of seat / row number i tried going on the Ryanair official website with my flight booking ref and it cannot see my reservation or manage my flights, Now to add insult to injury i have gone to love holiday same flights ,cases shuttle and booked seats, both ways and its 400 cheaper than what I paid.Never again.Guess I'll just have to wsit till we fly out and hope we manage to get rested together. 27.06.26

31 marzo 2026
Non scritta su invito
Logo di Traveltrek

Risposta di Traveltrek

Dear Shantelle Cook,

Thank you for taking the time to share your feedback.

We are sorry to hear that you feel disappointed with your booking experience. However, we would like to clarify that all holiday details, including the duration of stay, baggage, transfers, flight information, and any applicable additional services or charges, are always shared with customers via email prior to confirmation. Bookings are only proceeded with once we receive the customer’s acceptance and confirmation of the provided details.

We would also like to clarify that optional extras such as seat selection, additional baggage, and certain transfer options are chargeable extras unless specifically included within the selected package. These services are subject to airline and supplier policies and availability.

Regarding pricing comparisons, holiday prices are dynamic and can change frequently depending on availability, demand, supplier promotions, and booking dates. Comparing prices at different times or through different providers may therefore result in price differences.

We always aim to provide clear information and assistance throughout the booking process, and we regret if any aspect did not meet your expectations. Nevertheless, we genuinely appreciate your feedback and will continue working to improve our customer experience.

Best Regards,
Travel Trek Team

Valutata 1 stelle su 5

Avoid!!

Avoid!!! Gregory was so helpful in booking my holiday till I made the payment he was forcing me ringing me messeging me everyday on WhatsApp then he changed and ignored me once I made payment. I was given false information by him that we was going to be allowed 10 kg cabin baggage that goes over the head locker but once tickets were issued it said small bag under the seat which I then had to buy extra baggage from easy jet from my own pocket the hotel he gave me was crap one of the worst hotels I have ever been to in my life.
After I made payment I was called from travel trek to say I had to pay 198 on top I refused after arguing they managed to drop the price to 50 which I paid. Looked as if this payment was for Gregory as was told they were loosing money booking my holiday please avoid this company or teletext holidays as once you ring teletext holidays your diverted to these muppets who are from India giving out there fake names......

5 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

First time booking a flight, stay and cruise holiday.

First time booking a flight, stay and cruise holiday.

Kalyan was very helpful with information answering my questions. Once booked I had many more questions, mainly things I had not thought about until I received the booking info. they too were answered to my satisfaction.
Now looking forward to the journey.

Would recommend and use this company again.

11 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

You listened and helped

There were a few challenges with our booking in relation to the airport distance from our Hotel “Sophia” was extremely helpful and supportive. She was passionate in ensuring our query was resolved and followed up to keep us in the loop thank you for your support.

11 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Gregor is an absolute awesome guy at…

Gregor is an absolute awesome guy at Traveltrek.
This is the second time he has helped me to book an holiday!
Always their when you need him, willing to listen to all your needs, and gets you what you are asking for! Top man Gregor 👌

30 marzo 2026
Non scritta su invito

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