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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Nick was such a good help when I was booking my holiday. Made things feel straight forward and was patient while I struggled to make decisions. Would definitely recommend speaking with him if using tr... Leggi di più

Valutata 5 stelle su 5

First time booking with Traveltrek and can't fault it. Karan who was our contact was absolutely brilliant. He took time to look around and get us the best option for our dates and stay in Lanzarote.... Leggi di più

Valutata 5 stelle su 5

Initially, I spoke with edmund he was very patient and helpfull in booking my holiday to tunisia. Everytime i had a query the team was helpfull calls were always answered over all a very good servic... Leggi di più

Valutata 1 stelle su 5

We booked holiday with them and person call Tom sweet talking Next day call admin and they not helpful Within 24 hours no refund Charged wrong and saying human error or computer error We goi... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di viaggi in crociera
  2. anche in
  3. Agenzia di biglietti aerei
  4. Agenzia viaggi
  5. Sito di raccolta di viaggi
  6. Tour operator

Scritti dall'azienda

Travel Trek is one of the leading ATOL-certified UK Travel Companies selling holidays since 2016 with excellent seller support. We do all the tailor-made packages flying from any part of the UK to any destination across the Globe. We do self-catering, bed & breakfast, half board, full board and all-inclusive packages at a very competitive price in the market. Our award-winning services consistently rank among the best agencies in the UK market. We book holidays based on budget-friendly and as per the client's requirements. Our top-notch services gave us more than 30% of retained customers. The best thing about Travel Trek is that we look forward to being customer-centric and following up with clients until they return from the holiday.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

259 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(259)

86 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

DO NOT USE THIS COMPANY!!

DO NOT USE THIS COMPANY!!! .. They chose the apartments when booking and I paid in full, but they rang me 3 hours later stating that were ‘works going on’ at the accommodation and they booked us into alternate accommodation, but when we then checked Trip Advisor it was 79th out of 80, and the reviews were horrendous! .. I contacted the originally booked apartments to ask what ‘works’ were happening and they told me that there were no works happening? .. when I called this company the following day to tell them this they denied saying this was the reason for the cancellation and that it was due to being no rooms available, which was all lies .. they then tried to tell me that a cancellation was available at the first apartments, but it would be an extra £135pp! .. So, they expected me to pay them a further £270 to stay where they originally booked, which I declined and said I would just contact my credit card company for a refund, which I have received and have now booked our holiday with a reputable company .. disgusting people and I will never use again!.

22 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

We was looking for a great holiday deal…

We was looking for a great holiday deal and came across Travel Trek and we spoke to Edmund told him what we need and he sorted out the best options available. He was very helpful from start to finish will be booking with this company again

2 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Albert has been a diamond

Albert has been a diamond in helping me out with my holiday. I am dyslexic etc and he made sure I was happy with everything he said/typed. And if I needed any help to just message him. I know he is doing his job but we could do with more people in the world like Albert. Thank you once again. Neil

20 agosto 2026
Non scritta su invito
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Risposta di Traveltrek

Dear Neil Dudding,

Thank you for your wonderful review!

We’re delighted to hear that Albert was able to make your booking experience easy and comfortable. Your kind words will mean a lot to him, and we will be sure to pass them on.

Thank you once again for choosing Travel Trek. We wish you a fantastic holiday!

Best Regards,
Travel Trek Team

Valutata 1 stelle su 5

Stay away from these scammers thy will…

Stay away from these scammers thy will book holiday but you don't get hat you want transfer driver never come to pick e up from hotel had to geta taxi paid 100 pounds got back to uk rang them up asking for my refund been 4 weeks nota penny not received stay away from this travel company pls

15 luglio 2026
Non scritta su invito
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Risposta di Traveltrek

Dear Usha Lal,

We are sorry to read about your experience and understand how frustrating this must have been, particularly after you had to arrange and pay for an alternative taxi.

We take concerns regarding transfer arrangements and outstanding refunds seriously. As this review was posted only a few days ago, we would appreciate the opportunity to look into the matter properly and check the details of your booking, including the transfer issue you have mentioned.

Please contact our Customer Support Team directly with your booking reference so that we can investigate this with the relevant parties and provide you with a further update.

We are sorry again for the inconvenience caused and hope to have the opportunity to review this matter for you.

Best Regards,
Travel Trek Team

Valutata 1 stelle su 5

Avoid at all costs .lied to charged…

Avoid at all costs .lied to charged exta and ended up in a complete dump .mot the hotel i booked .not all inclusive as booked

8 agosto 2026
Non scritta su invito
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Risposta di Traveltrek

Dear Richard Neaves,

We are sorry to read that you were disappointed with your holiday experience. However, we would like to clarify the points raised in your review.

The holiday arrangements, including the accommodation, board basis and all applicable costs, were discussed with you during the booking process. The relevant details were also provided to you, and the booking was only confirmed following your agreement and acceptance.

We are concerned to read your comments regarding the hotel and the all-inclusive basis. Our records do not show that these concerns were raised with us during your stay, which would have given us, and where applicable the relevant resort or supplier team, an opportunity to investigate and assist while you were in resort.

If you believe that the accommodation or board basis provided did not match your confirmed booking, we would be happy to review the matter further. Please contact our Post-Travel Team directly with your booking reference and full details of the issues experienced, along with any supporting information you may have.

We take customer concerns seriously and will be happy to investigate the matter properly once we receive the relevant details.

Best Regards,
Travel Trek Team

Valutata 1 stelle su 5

Worst travel company I've ever booked with

This was the worst travel company I have ever had the misfortune of booking with!
We found the holiday we wanted and called them up, we were given a cost of around £450 so said ok lets book, so an hour later the guy sends me an email to confirm, flight times were completely different, something like a 5am return so I said no i want the other flights, so those flights apparently didn't have 4 seats available (which when i went onto the airline later one still had loads of seats available!) so the flights he found were an extra £100 each, ok fine we will go with them ones, then another email to confirm, at the bottom of the email is a line which says there is a £39 charge per person each way for something or other (this was not them it had something to do with the airline!) well I had been on the phone for so long and just wanted to get it done with so ok, went along with that. So asked for confirmation that he added the taxi transfer and not a coach (Which was one of the original requests) no, that's extra too .
OMG this went on with literally everything! there was an add on for this an add on for that!!!
by now we had reached £801! so i spoke with the others in the party and decided because i had spend sooooo long on the phone to these people we would go ahead (totally against our better judgement really, only have ourselves to blame for going along with all the extras, should have just said no and gone somewhere else)
So anyway that's it, all booked ..................
wrong - an hour later i get a phone call saying that the standard rooms we booked weren't available and they could upgrade us for an extra £49 per person!!!!!
at this stage i lost it and told them to forget the whole thing and cancel, i'd had enough.
ok, we can upgrade for £49 per room then?? NO! CANCEL!!
Oh i cant cancel apparently because it wasn't a 'package deal' the flights had already been booked and paid for so we cant cancel. however my Atol certificate confirmed that it WAS a package holiday (you book a flight and hotel at the same time it becomes a package deal) I told them to call me the next day as i was too angry to speak with them by this point.
Next day they call, they can now offer the upgrade at £29 pp!!
told them to cancel because they hadn't delivered what I booked, they come back with the 'not a package holiday' bo*****s again, i read the package holiday act to them and told them to cancel or provide what i booked.
Later on I got a call from the manager saying he had managed to secure the standard rooms from another supplier!! how very convenient!
After all that, we actually got sea view rooms, i don't think there were any rooms that weren't sea / pool view as well, so that was just a scam to get more money from us.
I DO NOT RECCOMEND USING THIS COMPANY!
This by the way was via the Holiday Discount Centre website, i read in another review that other companies on this site do exactly the same, just keep adding on extra charges. so i wouldn't use the Holiday Discount Centre either.

27 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

This company is not very nice was…

This company is not very nice was speaking with a man called Kurt if I new then what I no now there is no chance I would be booking with this company I have tried to change the dates and the lady said that will be 585 please and I said for what she said the holiday is 100% none refundable never herd the likes company’s like the need investigation how can you charge me again for the same thing I have asked to speak to a manager no response this is a shocking company and I will never use them again

29 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Don’t waste your time or money!

Don’t waste your time or money!

After spending hours dealing with them, they changed the hotel at the last min, apparently better for us. In looking then it was a horrendous hotel with the worst reviews. I asked before it was finalised with documents to change the hotel due to this and was told I would have to just pay again. I was told to call a number who would help, waited 4 hours at which point travel documents came through and was told if I’d have done it before that I could have changed it! I did ask before this they are just scammers. I’m not going to let this go! People don’t have endless of thousands of pounds to pay for substandard hotels. Gregor is a lier and scammer!

28 giugno 2026
Non scritta su invito

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