I never seem to be able to install esims when I travel. The chat service was really helpful and Faraz understood my long questions and guided me to ensure the e sim got installed ok. Also answered add... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
This was my first experience of using an e-sim. Having my contract with Lebara i thought it’d be best to use them for my data when in Sri Lanka. Apart from my own error in using Vodaphone not Vodafon... Leggi di più
L'azienda ha risposto
I'm thinking of changing my current mobile provider to Lebara, but had a few questions first. I opened a chat window on the Lebara home page. The agent, Nitin, was very helpful and answered all my q... Leggi di più
L'azienda ha risposto
I was unsure of process for activating my esim once landing. I called Lebara, the call was answered straight away by a very pleasant and helpful young lady who took me through the process repeating u... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Lebara is the fastest growing mobile network in Europe, ideal for value seeking customers. Lebara is now offering the new, smarter way to connect while travelling – Global Travel eSIM. Lebara Travel eSIM is easy to set up, reliably works on arrival and at an affordable price with the same excellent customer service that Lebara is known for.
Informazioni di contatto
Regno Unito
- travel.lebara.com
4,7
Eccellente
499 recensioni
Non risultano inviti alla recensione recenti
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Le persone hanno visualizzato anche
Brilliant
Brilliant. Super fast and friendly service to resolve a problem.
15 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello Robert,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great price and great support
Great price and great support! I struggled to connect to my eSIM and an advisor, Samiksha, helped me - it was all resolved in 30 min.
10 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello Frederique,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Sanika was good and resolved my issue…
Sanika was good and resolved my issue quickly
10 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello Rohte,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Really quick response and very helpful…
Really quick response and very helpful and friendly advice Rijo Roymon was a great at customer services
14 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Horrible all round
UI is horrible
Customer service is a team of 90% AI chatbots, that lies about being human
Errors that require almost a week for a real human to get to.
I spent 10 bucks on a service I never got to use due to the app being so horrible, do not use this unless you are prepared for the chatbot hell it is
14 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello Karu,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. To help us, as you have not left your contact details when leaving the review, please send me your contact details to the email address below and one of my team members will contact you ASAP.
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Answer my questions quickly- no robots
Answer my questions quickly- no robots. Great service
14 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello Sarah,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Talha was extremely helpful when I ran…
Talha was extremely helpful when I ran into issues with getting my travel sim to work. Really appreciated their patience! :)
14 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello Emilia,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Ali was Very professional and helpful
Ali was Very professional and helpful. Put me through the process and we arrived at a very good resolution.
13 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello Oscar,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Delt with Ankush who very quickly…
Delt with Ankush who very quickly answered my questions couldn't ask for better
13 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello Nigel,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Shivam was exceptional in assisting me.
Shivam was exceptional in assisting me.
14 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello Jennei,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
I had an issue and i was amazed by how…
I had an issue and i was amazed by how fast and professionally it was resolved thanks to Arjun
13 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello Ibrahim,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Ali helped me quickly and efficiently…
Ali helped me quickly and efficiently with my question.
13 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello Mien,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Support successful
The support staff was very helpful and patient. The issue was resolved after some effort from both sides.
Thank you Nitin for you support.
Regards
Dimi
13 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Zeer snel en kundig geholpen door Rohan…
Zeer snel en kundig geholpen door Rohan en in mijn eigen taal. Perfect 👌
12 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello Pol,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Risposta di Lebara Travel eSIM
Hello Karl,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Ankush was very helpful and patient.
Ankush was very helpful and patient.
12 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello Katie,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Brilliant esim support
Siddh Pawar was brilliant and so helpful - our issue was resolved quickly and smoothly. Thank you Siddh!
12 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello Katrina,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
eSim didn't work, but great customer service
4 stars as only as it wasn't a straightforward process, and I had to request a refund as ultimately, the eSim didn't work. HOWEVER, Ali on help was extremely quick and willing to help me out however he could, and completely empathised with my position before processing the refund extremely quickly. Having dealt with companies such as this before I was cynical at how helpful they'd actually be, and I couldn't be happier to report how wrong I was, so in future if the process improves a bit and is more seamless working as advertised, I'd certainly try again. Thanks Ali, appreciate the help.
12 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Not Good
RUBBISH ! I bought before leaving UK a 15GB travel esom plan for USA - couod I get it to work NO! Went onto chat but sadly they were using terms that did NOT corrrspond to
My UK settings ., so it ended up being too complicated and very frustrating to
Me !
I ended up buying a roaming plan which was quicker and efficient even though more expensive . That worked !
So am now pursuing a refund for my eSIM
Plan ! Am happy other people got it to work but I did not !
12 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. To help us, as you have not left your contact details when leaving the review, please send me your contact details to the email address below and one of my team members will contact you ASAP.
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Helpful advice and information given
Smita was very helpful with my query. I was connected to her quickly and answers were prompt and friendly.
12 ottobre 2026
Non scritta su invito
Risposta di Lebara Travel eSIM
Hello Jules,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
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