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Scopri cosa dicono le persone

Valutata 3 stelle su 5

Der Kauf und die Installation der Travel eSim haben sehr gut funktioniert. In Ägypten habe ich die eSim aktiviert und war sofort verbunden. Viele Internetseiten haben sich nur sehr langsam aufgeba... Leggi di più

Valutata 5 stelle su 5

Bought esims for Europe, my main, and two companion plans. No set-up or connection issues for any, and constant data throughout France & UK except for one day when network was down in Paris affecting... Leggi di più

Valutata 2 stelle su 5

The eSim is easy to load and activate, however didn’t work in Laos and Cambodia. When I contacted customer support all they would say is they’re working on it. They never resolved the problem. It did... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Wenn ich könnte, würde ich Negativpunkte geben. 2 eSIMs mit 10 GB für Ägypten gekauft, Katastrophe! Einrichtung ging easy, die Verbindung ging dann bei mir sehr schleppend, nach ein paar Tagen und wen... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

72 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 97% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Nie wieder!

Wenn ich könnte, würde ich Negativpunkte geben. 2 eSIMs mit 10 GB für Ägypten gekauft, Katastrophe! Einrichtung ging easy, die Verbindung ging dann bei mir sehr schleppend, nach ein paar Tagen und weniger als 100 MB Verbrauch ging gar nichts mehr und zwar egal wo. Mitreisende mit anderen Lösungen hatten reibungsfreies Internet. Ich konnte nicht mal einfache Textnachrichten über whatsapp verschicken. Bei meiner Tochter ging es trotz gleicher Einrichtung und Aktivierung gleich gar nicht. 0 MB Verbrauch am Ende des Urlaubs. Ich hatte die Karten aus Sicherheitsgründen gekauft, da ich mit Kindern verreist war. In Dtl. zurück direkt Vodafone kontaktiert und Erstattung erbeten. Dies wurde leider trotz Minderleistung abgelehnt. Enttäuschend. Nie wieder.

7 aprile 2026
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Risposta di Vodafone Travel eSIM

Hi Claudia,

Thank you for your feedback. We're sorry to hear about your experience.

To help us look into this further, could you please share your order ID? We’ll review your case and follow up via email—please keep an eye on your inbox.

We have sent you a request for information to check your details.

Valutata 1 stelle su 5

Vodafone travel eSIM.

Vodafone travel eSIM.
Totally useless.
20 GB Montenegro eSIM. Awfully slow 4G connection. After 2 hrs trying with custom service, no improvement.
Purchased a new eSIM form Airalo and instant fast connection. Well done Airalo.

Shame on you Vodafone.👎👎

5 aprile 2026
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Risposta di Vodafone Travel eSIM

Hi Lars,

Thank you for your feedback. We're sorry to hear about your experience.

To help us look into this further, could you please share your order ID? We’ll review your case and follow up via email—please keep an eye on your inbox.

We have sent you a request for information to check your details.

Valutata 1 stelle su 5

Very disappointing experience

Very disappointing experience – don’t buy online

I had a really bad experience with Vodafone and I want to warn others not to make the same mistake.

I bought a Vodafone SIM online before traveling, thinking I’d have internet as soon as I landed. I paid a lot of money for it. But when I arrived in Egypt, my wife bought a Vodafone SIM at the airport — and it was almost 3 times cheaper.

Even worse, the internet from the online SIM barely worked during my entire 7-day stay. I couldn’t properly use basic apps like YouTube, and overall it was almost useless.

I contacted Vodafone support, and they told me to manually change providers, which didn’t fix the problem. I also discovered the SIM had a Netherlands number, which is not helpful when you’re traveling in Egypt and expect a local connection.

The only good thing in this situation was that my wife had internet from her airport SIM, so I could at least stay connected through her.

I will give one star — but not to Vodafone. That star is for Trustpilot for allowing honest reviews like this.

My advice: don’t buy Vodafone SIMs online. Buy one at the airport — it’s cheaper and actually works.

4 aprile 2026
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Risposta di Vodafone Travel eSIM

Hi Speranta,

Thank you for your feedback. We're sorry to hear about your experience.

To help us look into this further, could you please share your order ID? We’ll review your case and follow up via email—please keep an eye on your inbox.

We have sent you a request for information to check your details.

Valutata 1 stelle su 5

Vodafone travel 10GB für 15x Tage für…

Vodafone travel 10GB für 15x Tage für 14€ gekauft für Ägypten..also in Hurghada eine absolute Katastrophe..max. 1mb/s..und bei einem Verbrauch von 501MB war Schluss..am liebsten würde Ich hier 5 Minus Punkte geben.. absoluter Schrott dieses Vodafone travel.. besser vor Ort eine esim oder Sim nehmen..

30 marzo 2026
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Risposta di Vodafone Travel eSIM

Hi Darek,

Thank you for your feedback. We're sorry to hear about your experience.

To help us look into this further, could you please share your order ID? We’ll review your case and follow up via email—please keep an eye on your inbox.

We have sent you a request for information to check your details.

Valutata 1 stelle su 5

Went to India - waste of money

Went to India, paid way more than the cost of a local sim, while Vodafone also has way worse coverage. So bad that I actually had to buy another sim. So this is just a waste of money

30 marzo 2026
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Risposta di Vodafone Travel eSIM

Hi Shopper,

Thank you for your feedback. We're sorry to hear about your experience.

To help us look into this further, could you please share your order ID? We’ll review your case and follow up via email—please keep an eye on your inbox.

We have sent you a request for information to check your details.

Valutata 1 stelle su 5

Marsa alarm, Vodafone Travel Esim, absolut keine Empfehlung

Marsa alarm, Vodafone travel online gekauft als esim. Zuerst kein Internet, dann nach 4 Emails gehen einige wenige Seiten und Whattsapp. Deutsche und österreichische Zeitungen werden nicht geöffnet, Facebook geht nicht, Spiele funktionieren nicht. Support zwar hilfsbereit, doch konnten meine Probleme nicht behoben werden, Geld zurück gibt es auch nicht. Leider zocken die Betreiber am MarsaAlarm Flughafen ab mit 25€ pro Sim bei WU Anbieter, in Hurghada zahlt man 8€ pro Sim.

30 marzo 2026
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Risposta di Vodafone Travel eSIM

Hi ET,

Thank you for your feedback. We're sorry to hear about your experience.

To help us look into this further, could you please share your order ID? We’ll review your case and follow up via email—please keep an eye on your inbox.

We have sent you a request for information to check your details.

Valutata 1 stelle su 5

J'ai acheté une e-sim pour l'Inde…

J'ai acheté une e-sim pour l'Inde (Hyderabad) en février. Sur place, elle a été activée mais n'a jamais fonctionné. J'ai correspondu par mail mais c'était un chabot qui me redonnait sans cesse la même procédure à suivre malgré que je répondais que cela ne fonctionnait pas. Sur place, je suis donc allée à un point de vente vodafone et là ils m'ont confirmé une erreur de programmation de la part du fournisseur au Luxembourg. J'ai essayé de les joindre mais jamais de réponse. Par ailleurs, j'ai appris que à Hyderabad le réseau le plus fiable était Airtel. Bref, dépense inutile et service après vente inexistant chez Vodafone !!!

12 febbraio 2026
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Risposta di Vodafone Travel eSIM

Hi Colles,

Thank you for your feedback. We're sorry to hear about your experience.

To help us look into this further, could you please share your order ID? We’ll review your case and follow up via email—please keep an eye on your inbox.

We have sent you a request for information to check your details.

Valutata 1 stelle su 5

Couldn’t activate. DO NOT BUY.

Couldn’t activate. Contacted Vodafone. Given a “no page found” website link. Or a local number. Fully chargeable to me to contact them about their worthless eSIM. Joke. Tried to get a refund. Won’t budge. DO NOT BUY THESE WORTHLESS ESIMS.

update: vodafone esim travel in response to this review got in contact to arrange a refund. They have now emailed that I update my review. My experience is: the esim didn't work, I was unable to resolve this via their chat service, I then emailed their esim travel service 3x and each time they refused to refund. only once i left a negative review on trust pilot was the refund activated and arrived promptly. perhaps this should have happened after my 1st contact and not the 5th...

12 marzo 2026
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Risposta di Vodafone Travel eSIM

Hi Kaye,

Thank you for your feedback. We're sorry to hear about your experience.

To help us look into this further, could you please share your order ID? We’ll review your case and follow up via email—please keep an eye on your inbox.

We have sent you a request for information to check your details.

Valutata 2 stelle su 5

Doesn’t work in Loas and Cambodia

The eSim is easy to load and activate, however didn’t work in Laos and Cambodia. When I contacted customer support all they would say is they’re working on it. They never resolved the problem. It did work well in Thailand and Vietnam. Vondafone didn’t offer any compensation or alternative for the network not working just a “sorry”. I wouldn’t recommend it for Asia.

28 febbraio 2026
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Risposta di Vodafone Travel eSIM

Hi Spencer,

Thank you for your feedback. We're sorry to hear about your experience.

To help us look into this further, could you please share your order ID? We’ll review your case and follow up via email—please keep an eye on your inbox.

We have sent you a request for information to check your details.


Hi Spencer,

Thank you for the reply.

Can you please reach out to us via https://travel.vodafone.com/help-support/contact?i_code=CS-F-10-EMAIL_US to pass some security checks?

Thank you so much for your patience.

Valutata 1 stelle su 5

Vodafone Travel eSIM - No Service

I bought a Vodafone Travel eSIM on 22 March 2026 in Spain. I activated the eSIM and adjusted the settings as recommended in the Vodafone Travel app, but I have had no service since switching to it.

I exchanged several emails with the Vodafone Travel Support team. On 23 March at 15:54, they informed me that the issue had been escalated to their second-line technical team for further investigation, noting that the process typically takes 2–3 working days.

In my opinion, support for a product designed specifically for travellers should be much faster. While a 2–3 working day resolution time might be acceptable for everyday services, it is not suitable for something intended for use while travelling.
.

22 marzo 2026
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Risposta di Vodafone Travel eSIM

Hi Ayse,

Thank you for your feedback. We're sorry to hear about your experience.

To help us look into this further, could you please share your order ID? We’ll review your case and follow up via email—please keep an eye on your inbox.

We have sent you a request for information to check your details.

Valutata 5 stelle su 5

Bought esims for Europe

Bought esims for Europe, my main, and two companion plans. No set-up or connection issues for any, and constant data throughout France & UK except for one day when network was down in Paris affecting multiple data servers.

23 giugno 2025
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Valutata 1 stelle su 5

eSim slow to no connection

eSim was activated normally, but once I was in the country it is intended for, it was super slow to the point I can't even retrieve my gmails. I reached out to Vodafone immediately for support, they tried few options but nothing resolved the problem. they said they will escalate and I should hear back from them within 3 business days, but they never responded back.
Now after the end of my trip, I requested refund, but their response is that the card was activated and showed data moving (out of 10GB I purchased, I consumed less than 0.3GB due to slow to no connectivity) So their cards don't work in the countries they claim it works in.
Lesson learned for $27 to never use Vodafone again.

15 febbraio 2026
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Risposta di Vodafone Travel eSIM

Hi Nader,

Thank you for your feedback. We're sorry to hear about your experience.

To help us look into this further, could you please share your order ID? We’ll review your case and follow up via email—please keep an eye on your inbox.

We have sent you a request for information to check your details.

Valutata 3 stelle su 5

Ägypten funktioniert, jedoch nur sehr langsam

Der Kauf und die Installation der Travel eSim haben sehr gut funktioniert.

In Ägypten habe ich die eSim aktiviert und war sofort verbunden. Viele Internetseiten haben sich nur sehr langsam aufgebaut. epaper Zeitung runterladen dauerte ewig. Während Tiktok und Instagram meistens super funktionierten.
Andere Reisende haben sich vor Ort eine lokale Sim Karte gekauft (ebenfalls nur Mobile Daten) und haben weniger bezahlt und die Verbindung war schneller.

15 febbraio 2026
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Valutata 5 stelle su 5

Top product!

Voor de eerste keer een travel e-sim voor onze trip naar zuid Afrika. Zeer blij met de keuze voor Vodafone. Makkelijk in gebruik en goede dekking doordat ze hun eigen netwerk kunnen gebruiken!

1 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Zwei eSIM für Gambia bestellt

Zwei eSIM für Gambia bestellt. Abbuchung auf meiner Kreditkarte erfolgt, jedoch keine eSIM erhalten. Nach Kontakt mit dem Kundenservice (Schnelle Antwort, aber nur auf Englisch) wurde mir mitgeteilt es hätte Probleme mit der Authentifizierung gegeben und das kein Geld abgebucht wurde. Erneute Bestellung versucht mit dem gleichen Ergebnis.
Nach mehreren E-Mails mit dem Kundenservice und Telefonaten mit meiner Bank, habe ich zweimal für zwei eSIM bezahlt, welche ich nie erhalten habe und versuche immer noch mein Geld zurückzuerhalten (was jetzt über mein Kreditinstitut läuft).
Der eSIM Kauf bei einem anderen Anbieter war völlig problemlos

21 gennaio 2026
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Risposta di Vodafone Travel eSIM

Hi Alexander,

Thank you for your feedback. We're sorry to hear about your experience.

To help us look into this further, could you please share your order ID? We’ll review your case and follow up via email—please keep an eye on your inbox.

We have sent you a request for information to check your details.

Valutata 5 stelle su 5

Reliable Travel eSIM That Just Works

I used the Vodafone Travel eSIM on a recent trip to copenhagan and was genuinely impressed. Setup took just a few minutes, and I was online as soon as I landed. Coverage was strong throughout Europe, and speeds were consistently reliable.
What I appreciated most was the convenience—no hunting for local SIMs or worrying about roaming charges. For a trusted brand, this felt seamless and stress‑free. Worth it for peace of mind while travelling. Highly recommended!

6 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

Bought 3G data sim for Panama trip

Bought 3G data sim for Panama trip. It never worked. Waste of money.

7 febbraio 2026
Non scritta su invito
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Risposta di Vodafone Travel eSIM

Hi Igor,

Thank you for your feedback. We're sorry to hear about your experience.

To help us look into this further, could you please share your order ID? We’ll review your case and follow up via email—please keep an eye on your inbox.

We have sent you a request for information to check your details.

Valutata 5 stelle su 5

eSIM used for SE Asia trip

I bought their eSIM for a trip to Southeast Asia, did not use the package for the whole block but one for each country (Singapore, Thailand, Hong Kong). Activation was smooth, I always did the installation before departing and had full connectivity the minute I landed. I even had internet when I was travelling between islands, will definitely buy again

7 novembre 2025
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