Total Moving Solutions Recensioni 

559
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

Upon gathering a number of different quotes for a move from Netherlands back to the UK, myself and my partner settled on TMS. What a stroke of luck that turned out to be... Christian was assig... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Moved from London to Porto a month ago and contacted them. The price was competitive and TMS in general was amazing especially my move manager Scott was class and accommodated my every need even thoug... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Made my move to Scotland way easier. Everyone I encountered throughout the move have been very professional yet very friendly. Definitely a recommendation to anyone looking for a moving company.

L'azienda ha risposto

Valutata 5 stelle su 5

TMS have been fantastic. James, Christian and the whole removal team all provided superb service in their various roles. Quick communication in a friendly manner with impeccable attention to detail. I... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

Scritti dall'azienda

Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands. All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies. Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI). With the partnerships we have, we have the flexibility to overcome any issues which could arise, giving clients peace of mind and reassurance when booking with Total Moving Solutions.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

559 recensioni

5 stelle
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Solitamente risponde entro 48 ore

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4,8

Tutte le recensioni

(559)

74 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Simply the Best 😀

TMS were an absolute dream to work with. Christian was honestly the kindest, most sincere gentleman I've ever experienced in this industry. He was polite and genuine and always took time to take my calls and explain everything to me. I would definitely work with TMS and in particular Christian again in the future! Eilís

4 aprile 2024
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Risposta di Total Moving Solutions

Thanks for the 5* review, Eilis.

Thrilled to hear how happy you have been with the customer service provided by Christian who was your Move Manager.

Wishing you all the very best in your new home in the Republic of Ireland.

Take care.

Many thanks,

James

Valutata 5 stelle su 5

Excellent Service

Recently arranged a move from England to Ireland. The whole process has been very straightforward. Christian is an excellent communicator and a pleasure to deal with. The Northern Irish sub-contractors were excellent going above and beyond what was needed, so friendly and helpful yet totally professional.

Do take some time to catalogue and calculate your shipping volume and determine your insurance requirements and whether you have existing cover as part of your home contents.

12 marzo 2024
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Risposta di Total Moving Solutions

Thank you for taking the time to leave a review, Gary.

I am really happy to hear that you have been satisfied with the removal by ourselves and how happy you are with Christian's customer service throughout the process.

Wishing you all the very best.

Many thanks,

James

Valutata 5 stelle su 5

First class and worry-free

I opted to use TMS for the delivery of my mother's belongings to the U.S. after her death in November (she lived in England), having made inquiries to a number of different services. Christian was extremely prompt in his initial reply to my request for a quote, and was supportive as I was considering the various aspects of my needs. He was always very responsive sand timely in his replies, and the service from the staff who came to pack the belongings was top notch, too. I felt well taken care of, and would have no hesitation to refer TMS to others who need to move furniture and valuables across the ocean in a trouble- and worry-free manner. Thanks, TMS!

20 marzo 2024
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Risposta di Total Moving Solutions

Thank you for the kind review, Helen.

I am sorry for your loss and the reason behind you having to require our services.

Christian is a fabulous member of the team and I am pleased that the process of having your late mother's sentimental possessions transported to you was stress free.

Wishing you all the very best for the future and thank you for leaving a review.

Take care.

Many thanks,

James

Valutata 5 stelle su 5

Fast and Great Value

We are delighted with the service provided by Christian. He was helpful throughout and communication was clear. The delivery men were also very friendly and professional. The delivery was so quick too. Our items got collected on Thursday from Dublin then transported to Scotland the Monday. Overall our experience with TMS Removals was very positive and great value for money. Will definitly use their service again in future.

25 marzo 2024
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Risposta di Total Moving Solutions

Thanks for the great review, Andrea.

Christian is a long standing member of the team who always goes above and beyond for our customers.

Wishing you all the very best in Scotland and thank you for taking the time to leave a review.

Many thanks,

James

Valutata 1 stelle su 5

Disastrous Experience. Beware!

Disastrous Experience. Beware!

Moving is already a stressful endeavor, but when a supposedly professional removal company adds to that stress, it becomes an absolute nightmare. Sadly, this was my experience with TMS.

Initially, I was optimistic about their services. They provided a quote which seemed reasonable, answered emails and overall proactive, but on the moving day, they shockingly increased the sum they wanted to charge, citing vague reasons and blaming us for misunderstanding. This sudden change left me feeling deceived and financially burdened before the move even began.

To make matters worse, they changed the rules midway through the move, causing confusion and chaos. Items were mishandled, leading to significant damage to many of my belongings.

Adding insult to injury, they attempted to haggle over the insurance coverage, showing a complete lack of professionalism and integrity. It was clear that their priority was not customer satisfaction or rectifying their mistakes but rather squeezing every last penny out of their clients.

As if the above wasn't enough, several items never made it to their destination, leaving me scrambling to replace essential belongings and facing additional expenses and inconvenience.

In conclusion, my experience with TMS was nothing short of a disaster. Their unprofessionalism, dishonesty, and disregard for customer satisfaction are utterly appalling. I strongly advise anyone considering their services to look elsewhere. Save yourself the headache and avoid at all costs.

23 gennaio 2024
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Risposta di Total Moving Solutions

Thank you for the review, Vlad. Although of course, this is disappointing to read as one of the business owners.

Following our offline email communication since you placed the review, for which some of the comments we were only aware of when placed, I would like to take the opportunity to reply to the points raised.

The additional volume and charges were in the contract you signed for with ourselves and clear from the offset.

You have not elaborated about what you mean in regards to changing plans, however, I cannot see evidence of this on communication or your file.

Our insurers are a renowned industry third party provider. Unfortunately, a number of your items were either not stated on your valuation form and/or were under valued by yourselves. Insurer terms and conditions were shared at the booking point and agreed to by yourselves when paying for the insurance.

In regards to missing items, your delivery was around 6 weeks ago and the first we were made aware of the weights was on this review. The inventory and proof of delivery show the same items collected were delivered. If items had have been checked and notified within the 7 day notification period, this could have been assessed further by insurers.

I have reached out to you personally since you placed this review, however, you have advised that you do not wish to engage further to allow me to try and resolve any issues for you.

With this in mind, I am sorry you have been unhappy with the service provided and wish yourself and Cristina all the very best.

Kind regards,

Melissa
Director

Valutata 5 stelle su 5

Top quality communication

Will update once we have shipped our belongings but wanted to write a review anyway as the communication we have received through the process thus far has been stellar!
Scott has been so very helpful and has answered multiple questions from our side along with having to deal with us postponing due to our visa process taking a whole lot longer than expected. He has been flexible and gracious throughout and we fully appreciate it!

16 marzo 2024
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Risposta di Total Moving Solutions

Thank you for the great review, Tazlee.

Scott is a great member of the team and it is always so nice to hear our customers being happy with the communication and service they receive.

Many thanks,

James

Valutata 5 stelle su 5

This is first time I’ve ever had to…

This is first time I’ve ever had to make a sea freight shipment of my personal belongings including a range of furniture. The support and guidance received was exceptional with their knowledge and professionalism ensuring things ran smoothly. Great job! Would strongly recommend them as a professional business that could be trusted to deliver at every point of contact. Many thanks

9 febbraio 2024
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Risposta di Total Moving Solutions

Many thanks for the 5 * review David.

I am really pleased to hear that the process of your first sea freight shipment went smoothly.

I have shared your kind words with Christian who was your Move Manager.

Thank you for the recommendation and wishing you all the best for the future.

Many thanks,

James

Valutata 5 stelle su 5

Really good and prompt communication…

Really good and prompt communication with Mike, explained the process really well. My constant questions and requests were never too much. Many thanks again.

17 dicembre 2023
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Risposta di Total Moving Solutions

Thanks for the kind review, Shahbaz.

I am really pleased that communication throughout your removal process with us was good and that you have been happy with the service.

Thank you for your business.

Many thanks,

James

Valutata 5 stelle su 5

Scott managed our move from Dublin to…

Scott managed our move from Dublin to London. Service was excellent, regular updates, easily contactable by both email and phone, and I felt the price was reasonable. The move crews both sides were great. Highly recommend.

22 febbraio 2024
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Risposta di Total Moving Solutions

Thanks for the great 5 * review, Des.

I am really pleased to hear how satisfied you have been with the service and also the support throughout from Scott who was your Move Manager.

Thank you for your business, wishing you all the best for the future.

Many thanks,

James

Valutata 5 stelle su 5

Fantastic Customer Service

Fantastic follow-up, customer service and results were perfect!

21 febbraio 2024
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Risposta di Total Moving Solutions

Thanks for the kind review Jemma.

I am really pleased that you have been satisfied with the customer service provided.

Thank you for your business.

Many thanks,

James

Valutata 5 stelle su 5

Great service and value

Mike from TMS was responsive from the start. I was arranging for goods from storage to be sent to me in South Africa. Comms both on UK and SA side was good. Goods arrived safely.

13 febbraio 2024
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Risposta di Total Moving Solutions

Thanks for the great review, Kerrie.

Mike is a great member of the team and I am pleased that you were happy with his communication and the service provided.

Many thanks for your business and wishing you all the very best.

James

Valutata 5 stelle su 5

A fantastic company!

A fantastic company that truly eases the stress of moving home. My experience with TMS was excellent throughout. They were friendly and helpful, clear and efficient from beginning to end. My removal was managed by Christian, who kept in touch on a regular basis with help and updates on the removal process. The packing team were equally impressive. They treated my stuff with such tremendous care. I took the option to have some boxes packed by TMS' team, and I was very happy to have done so, as they packed some fragile items with great skill. Overall, I was very impressed with their efficiency and their human touch. I can wholeheartedly recommend them. They are indeed top of my list for any future move!

8 gennaio 2024
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Risposta di Total Moving Solutions

Thanks so much for taking the time to leave a great review.

I have shared the kind words with Christian your Move Manager.

Thank you for your business and we look forward to assisting you again with any future removal requirements you may have.

Many thanks,

James

Valutata 5 stelle su 5

Great Move!

TMS provided a competitive quote and were extremely helpful in answering the questions I had about moving back to London from Hamburg, of which there were many! The removal and delivery both happened within the appointed window and appropriate care was taken with my belongings. Overall I felt that I had received a service that was friendly, professional and tailored to my needs – on this basis I can thoroughly recommend them.

4 luglio 2023
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Risposta di Total Moving Solutions

Thanks for the great review Ben.

I am really pleased to hear that not only was our quote competitive but that the service which was provided met your wants and needs for the removal.

Thank you for the recommendation and wishing you all the very best.

Many thanks,

James

Valutata 5 stelle su 5

Best moving company

Moving with this company was the best decision I could have made. I relocated from the UK to Spain, and from the first moment, Christian and his team maintained constant communication, providing me with necessary and detailed information at each step, from required paperwork to helpful advice. On the day of the move, the team was friendly and efficient, and all my belongings arrived in less than a week and in perfect conditions. The unloading process was equally pleasant. I'm very grateful to TMS because, despite my initial fears about the moving process, they made it easy and uncomplicated.

25 gennaio 2024
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Risposta di Total Moving Solutions

Thank you for the great review, Gabriela.

Christian is fantastic and I am thrilled that you felt you removal with us was made easy and uncomplicated.

Wishing you all the very best for the future.

Many thanks,

James

Valutata 4 stelle su 5

Outstanding customer service

Outstanding customer service - prompt and knowledgeable
Competitive quotes
Always willing to amend quotation in line with customer needs
Professionally run
Quick response to queries
Comprehensive information supplied alongside quotation

25 gennaio 2024
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Risposta di Total Moving Solutions

Thank you for the kind review, Jonathan.

I am really pleased that you have been happy with the level of service provided by ourselves and would like to thank you for your business.

Please do not hesitate to contact us in the future, should you have any further removal needs.

Many thanks,

James

Valutata 5 stelle su 5

Very friendly and efficient customer…

Very friendly and efficient customer service. Thank you!

10 gennaio 2024
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Risposta di Total Moving Solutions

Many thanks for the review, it is very much appreciated.

I am pleased you were happy with the levels of customer service you received.

Many thanks,

James

Valutata 5 stelle su 5

Total Moving Solutions was able to Newfoundland

Total Moving Solutions was able to provide a very competitive moving solution to a location that many relocation companies weren't able to support.

The owner provided excellent support and guidance in the weeks leading up to collection. Once collection had been organised, we were regularly updated and delivery was organised two weeks after we relocated without any issues.
All the boxes were delivered as we shipped them.

Excellent service and I would highly recommend using total moving solutions.

7 dicembre 2023
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Risposta di Total Moving Solutions

Thanks for the great 5* review Ben.

I am pleased that you were happy with the service provided in terms of the guidance of your removal and really appreciate the recommendation.

Wishing you all the very best in Canada.

Thank you again for your business!

James

Valutata 5 stelle su 5

This company are amazing!!

This company are amazing!!
After getting tons of outrageous quotes for removal from uk to Ireland this company we’re so affordable and accommodating ,as it was short notice in the run upto Chrismas they still managed to pick up and deliver in a week timeframe.they kept in touch with calls on dates and times of pick up and delivery.everything arrived ahead of schedule in perfect condition.a lovely bunch of guys both in office and delivery guys.thrilled to have found them.highly recommend!!!!

1 dicembre 2023
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Risposta di Total Moving Solutions

Thanks for the great 5* review Sandra, it is much appreciated.

I have shared your kind words with Christian who was your Move Manager.

It is good to hear we were able to assist you for your move and that we were also competitive on price.

Wishing you all the best and thank you for your business.

Many thanks,

James

Valutata 5 stelle su 5

Great Company

Great Help from Christian and the team moving from UK to US.

Would definitely recommend

4 dicembre 2023
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Risposta di Total Moving Solutions

Thanks for the 5* review Dan.

I have shared your kind comments with Christian who was your Move Manager and we really appreciate the recommendation.

Wishing you all the very best.

Many thanks,

James

Valutata 5 stelle su 5

Moved from U.K

Moved from U.K. to uae. All in time to original cost and james followed up with us continually ensure everything was going smoothly. Highly recommended. They also helped us out after the move with another much smaller shipment

29 ottobre 2023
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Risposta di Total Moving Solutions

Thank you for the 5* review James.

I am really glad to hear that you were happy with the service I provided and really appreciate the recommendation.

Wishing you all the very best in the UAE.

Many thanks,

James

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