Total Moving Solutions Recensioni 

Moved from Denmark to the UK.
Mike and team from Total Moving Solutions were very helpful from initial quote to delivery of my shipment.
Everything went smoothly and on time.
Very happy with the service.
5 stars

We just finished our move with Total Moving Solutions, and it was by far the smoothest move we’ve ever had (and we’ve moved many times!). From start to finish, the team was professional, efficient, and incredibly supportive. Every step of the process was communicated clearly, and the crew handled our belongings with care while also working quickly and seamlessly together.

What stood out most was how stress-free the experience felt, and Steve reassured us every step of the way. We can’t thank the entire team enough, we don't on moving again for a while, but if we do, we'll be reaching out to you are your team for assistance!

We used TMS for our move from London to Dublin. Total experience from start to finish was absolutely perfect. Steve was great at answering all my (many) questions and gave a great price, pick up was seamless and even though I had some trouble accessing my storage, they were very patient and lovely. All items were delivered quickly and they took such great care of everything. Couldn't fault the process - would definitely use again for any future moves!

Our moving manager was Mike and he was very helpful with sorting things out regarding paper works and updating me with regards to our shipment. Our stuff arrived a month later than expected so we have to pay a small amount money for the delay but the rest of the fee was covered with the quote that Mike gave us. Very reasonable price and our stuff arrived in good condition and nothing was missing. The company that delivered our stuff here in Canada are very nice. Everything sa very smooth. Very happy with the service.

Great experience from beginning to end moving our furniture from UK to Dubai. Quick, efficient, friendly. Thanks

Great experience, all my boxes were handled with care and were very fast in delivering. I would absolutely recommend.

Great customer service, everything went very smoothly and we were followed up every step of the way

Christian has been great im communicating throughout the whole move. I moved from England to Portugal with two location in England to collect from and the whole process went smoothly. I highly recommend and affordable compared to other companies.

TMS is really good. Mike has been very helpful throughout. I needed to move my stuff on a very short notice and he managed to help me with that. He arranged everything with nothing for me to worry about. I highly recommend TMS!

Extremely good service moving me from the UK over to Ireland. Christian was very personable, easy to deal with, and open to answering any and all questions I had. The lads were on time, and very good with the move.
And very reasonable prices as well!

I find it difficult to write this review but feel like I should as I appear to have exhausted all avenues directly with Total Moving Solutions.

If you take nothing else away from this review, what is factual is that, we did not receive everything in our shipment and of what we did receive, a number of items were damaged.

It was not made clear to us during the process of selecting a partner for our international relocation (US > UK) that TMS would be selecting third parties for all stages of the move. This is not a problem in itself but it is the selection of partners that must be called into question after the service we received. TMS were not the cheapest quote when we researched movers but they made us feel most confident so our experience is doubly frustrating.

The first issue came during the packing of items. It was clear that some of the movers on the US side were not experienced or taking proper consideration during packing and on multiple occasions we had to ask them if they would re pack items. The most visible items this happened for were furniture and bikes and this was an area where a number of these items arrived damaged. In addition, we were told that 3 movers would complete the packing in a day and then when they arrived they said they would need 2 more movers to finish in a day. We agreed to this as we felt we had little choice but that then resulted in additional costs for providing food, refreshments and tips (as is the US culture). Never mind, we thought, a small cost and everything was packed. The items were then transferred to be moved into a separate 20ft shipping container for the move. As an additional FYI we were recommended a full 20ft container for our move based on the survey and for reducing the risk of losing items but on opening the container when it arrived, at least a third of it was empty.

Fast forward to delivery and once we received the container, the date having changed last minute and extra storage costs incurred unnecessarily, it was unloaded to our storage unit, as we were in between places. The 2 delivery men worked fast, explaining that they had other jobs to get to. Not all items were crossed off but they reassured us that it was all there and and we trusted them, seeing that it was a sealed container when they opened it. At this stage our storage unit was completely full, so after assessing and reporting damage we could see, we waited to find a place to live to be able to properly unload. This took a number of months and once in place, we unpacked and realized that a number of items were missing, including high value visible electronics. We reported this to TMS and were informed that nothing could be done as the period for reporting had expired. (I will note, they did show willing with some emails to look into it but it came to no resolution and no offer from themselves or the insurer to make amends). Whilst I can understand having a time frame, our situation made it very difficult to make a proper assessment of our shipment.

So in the end we have been left with a number of items missing and additional items damaged. For such a high cost service, the lack of empathy or willingness to provide some apology and compensation is distressing and undermines any trust in the partner. For TMS, it is concerning that they do not appear to have vetted their partners appropriately. The items were likely lost or disappeared on the US side and some of the movers that visited our property were not diligent or suitable removals experts.

Unfortunately we cannot recommend Total Moving Solutions because for a large sum of money you would expect piece of mind and support if anything went wrong instead we were made to feel stupid for not following due process properly and as if it was our fault that items had been misplaced.

I had an excellent experience with Total Moving Solutions. From start to finish, everything was handled with professionalism and care. Mr. Steve personally followed through the entire process and was incredibly patient, making sure I felt comfortable every step of the way.

I was especially impressed with how they transported my high-value computer setup, including the monitor, as well as a large television. After a long trip, everything arrived safe and sound, not a single scratch! Even the boxes were still in great condition, which shows how careful they were during the move.

I highly recommend this company to anyone looking for reliable, professional movers

Thanks Steve for sorting out my move abroad! Really competitive price and quick turnaround. Great communication throughout :-)

Amazing team! Very professional, reliable and personable! Strongly recommend them!

Scott at TMS was great at organising everything and putting our minds at ease with a move from UK to Ireland. Would highly recommend and they also bet any other quote we had. Thanks Scott and team. All items arrived safe and the removal guys were brilliant.

Just completed my international move using TMS. I can highly recommend their service! Mike was the person allocated to help me. What a patient man! He took the time to explain things and reassure me when necessary. This wasn’t the first time I’d moved internationally but it’s been many years since I’d done it and things change! The removal men at both ends were excellent. The firm that TMS uses to deal with everything on the other side of the Channel were also excellent- special thanks to Agustina!There was lots of communication between all parties throughout. I shall be recommending TMS to others who are relocating! Thank you, TMS.

Superb team. Really went above and beyond for us. Professional, conscientious and worth every penny. They work so hard! Thoroughly recommend this company. Amazing

Top level service from Scott and team.
Super responsive on WhatsApp with any questions. Brilliant help with moving from London to Cork. Highly recommended

Great experience with the team at total moving solution. Scott Eaglesfield was incredibly helpful and made the relocation from london to Stockholm as stress free as possible.
I highly recommend them!

TMS gave me a competitive price and the documentation sent over wasn't overwhelming. Communication was brilliant and very reassuring. The move was on time and carried out very professionally by the crew. The Luton van was absolutely full to the brim but expertly packed.
Would definitely recommend TMS to friends and family.