Ordered a knife rack two weeks ago, the item was meant to ship 2 days after ordering and still nothing from them. A useless chat bot and unresponsive customer service from a real person. Actu... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Similar to everyone else, absolutely no customer service support, phone number goes to answer machine, emails are not responded to. I ordered 2x2 products and only 1 of each arrived. Completely... Leggi di più
Bought the Santoku along with a honing rod and a few other accessories. What a fabulous knife, perfectly weighted and cuts effortlessly. Had a tiny issue when ordering but called up and Bert sorted it... Leggi di più
I've had my TOG knives for approximately ten years now. They are still the best thing I've ever bought or invested in. The weight, sharpness and balance of the knives is just outstanding. They make... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
TOG kitchen knives are designed in Britain and made in Japan. Each blade is forged from layers of steel and antimicrobial copper by skilled craftsmen in Seki, the Samurai sword capital of the world.
Informazioni di contatto
Unit 30 Park Royal Metro Centre, Britannia Way, NW10 7PA, London, Regno Unito
- 0117 2760273
- customerservices@togknives.com
- togknives.com
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
quality is terrible and return policy is deceptive!
return policy is deceptive!
i ordered a brass tog knife and within one day of using it it had started corroding already. i had contacted support asking if i could return it as i did not expect it to corrode with less than 15 minutes of use and they had told me that i cannot return it. not to mention it took them weeks to reply.
i also asked about adjusting stiffness as the website was very confusing on it and the staff did not know either and simply suggested that it had been corroded, however this was before i even used to knife!
please be cautious if you’re buying non-stainless knives especially if you sweat quite often.
appalling customer service and product quality. would not recommend ever
A good experience in all respects
The website was informative, my order came quickly and well packaged, and the sharpening stone itself was excellent.
Great service
I initially had trouble with my online purchase and contacted customer service, who replied ASAP with information; next attempt to buy was successful and delivery was fast and efficient. The knife's good, too.
Great quality & service 👊
I just love TOG knives
I just love TOG knives, fantastic quality, brilliant service, expensive yet value for money - slowly replacing my Japanese knives of 30 years.
Tog knives are beautifully made and…
Tog knives are beautifully made and feel so nice to use.
I’m not a chef or even much of a cook actually I’m a builder but I love good quality things and these knives a superb quality. I mainly just love to chop things and carve things with a beautifully balanced razor sharp knife and am disappointed when I run out of things to chop! You could say they are waisted on me but you can’t put a price on how something beautiful makes you feel.
The company marketing is excellent and I love the videos about each knife that show you how a professional uses them. I have 4 now and am looking forward to any new additions that may come in the future. A filleting knife would definitely be on my list if one was made.
The art of crafting top end chefs’…
The art of crafting top end chefs’ knives is alive and thriving at Tog.
Remarkable and razor sharp, these knives are the pinnacle of quality and style.
My kitchen is a better place with my new Tog Knives.
Exceptional quality and service
These are exceptional quality knives, chopping boards and whetstones. Tog is clearly passionate about their products and customer service.
It's good to purchase from a local British business not only to support smaller makers but also for my own customer experience.
Sadly I have to add a delivery failed due to incorrect information being provided to the courier which by the way was not a customer or courier error.
A shame really, otherwise they are excellent products.
Reasonable kit but no cutting edge to…
Reasonable kit but no cutting edge to speak of...
Package arrived safely and well…
Package arrived safely and well wrapped, nobody available to sign for Package which was posted through letterbox.
Great product and superb service
Great product and superb customer service - well done!
Ordered an "OX" chopping board on the…
Ordered an "OX" chopping board on the Sunday and arrived Thursday. Really pleased with the product and communication from Tog too.
Great little utility knife
Great little utility knife but needed a run over a whetstone to get a really good edge.
Lovely knife
Lovely knife , great feel in the hand and quality made and very sharp blade as required .
Great product and service.
Great product and service.
Easy, simple ordering process with quick delivery service . Would definitely recommend .
Great service, thank you.
Great knife which I'm delighted with. The craftsmanship that's gone in to it is superb. The delivery was great as well and I was especially pleased to see the sustainable packaging used.
Great product with friendly and helpful…
Great product with friendly and helpful staff.
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