Ordered a knife rack two weeks ago, the item was meant to ship 2 days after ordering and still nothing from them. A useless chat bot and unresponsive customer service from a real person. Actu... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Similar to everyone else, absolutely no customer service support, phone number goes to answer machine, emails are not responded to. I ordered 2x2 products and only 1 of each arrived. Completely... Leggi di più
Bought the Santoku along with a honing rod and a few other accessories. What a fabulous knife, perfectly weighted and cuts effortlessly. Had a tiny issue when ordering but called up and Bert sorted it... Leggi di più
I've had my TOG knives for approximately ten years now. They are still the best thing I've ever bought or invested in. The weight, sharpness and balance of the knives is just outstanding. They make... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
TOG kitchen knives are designed in Britain and made in Japan. Each blade is forged from layers of steel and antimicrobial copper by skilled craftsmen in Seki, the Samurai sword capital of the world.
Informazioni di contatto
Unit 30 Park Royal Metro Centre, Britannia Way, NW10 7PA, London, Regno Unito
- 0117 2760273
- customerservices@togknives.com
- togknives.com
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Unique product and fast delivery.
Excellent small pocket knife
Excellent small pocket knife, well built and good materials.
Its an ok knife
Its an ok knife, nothing special and in reality, not worth £35.
Issues:-
Handle was not folded fully.
Blade is not the greatest quality, so while it takes an edge ok, it burrs easily
Good poduct, delivered on time, no complaints at all.
I saw the adverts for this on facebook and decided to get one. Great product, and was shipped on time. It would be good if the smaller one was a bit cheaper though.
really happy with my pocket knife
really happy with my pocket knife
geat quality steel and sharp edge.
just recieved a cleaning rubber for it. works a treat.
very simple but functional design
typical japan quality.
spent many a night studying the hand crafted design and you can tell it's hand ground. very happy with my service
and probably going to buy more knives for prepairing meals
Knife delivered ahead of schedule and I…
Knife delivered ahead of schedule and I absolutely love it. Amazing.
Excellent if pricey products subject to occasional delays
My first experience of TOG Knives, & it could have gone better, but glad to say all has now been amicably resolved.
I made a mistake in an order, having failed to notice that they sold a set of four whetstones for only 10% more than I paid to buy three of them individually, so I emailed them to ask if I could complete the set by paying the extra 10%. A week later I got what was obviously an automated nag asking for a review on Trustpilot, but no answer to my question, so I emailed again. Response was that they’d look into it & hope to get back to me the following day.
In fact it took nearly three weeks before I heard anything more - apart from another irritating automatic nag to buy some knives - despite a couple of email nudges & (I’m afraid) a scathing review here.
That’s been deleted because TOG has now sorted it all out, made amends, & profusely apologised for the delay which they say was the result of end of year stocktaking by the whole of a very small company team. All’s well that ends well - & if in future they take longer than they really should to respond to questions, it’s almost certainly nothing sinister.
Tog knives are excellent
Very easy to order. I had no problem ordering the knives. I received a phone call from TOG saying DPD had tried to deliver the knives 2 days in a row which was a lie because I had been in both days. The knives arrived the next day.
Excellent product
Excellent product, beautifully packaged and my order arrived quickly. Brilliant stuff.
Experience exceeded expectation
Product is superb.Calls to staff got friendly response and they handled my queries quickly and effectively.Only niggle was that sheath promised was not sent.

Risposta di TOG Knives
Product as described
Product as described, arrived promptly, all fitted and so far doing what it should
$350 out of pocket, CROOKS!
$350 out of pocket. Product never received, TOG decitful with poor customer service. First unit was shipped to the wrong house. TOG then lied about a replacement being shipped and it also going missing, would not provide proof of shipment and tracking number. Poor response times 4-5 days to reply to emails. Promised another knife but has now ghosted me and will not respond. It has been over 2 months. Clearly deceitful and contradictory.

Risposta di TOG Knives
A very simple, yet beautifully made blade.
A very simple, yet beautifully made blade.
I am a very proud to be an owner of your higonokami knife.
To keep it safe and protected I have made a sheath/case out of a old ally vape tube and ex-leatherman case. Thank you
Regards Peter
great quality and very sharp
great quality and very sharp - everything i need in a pocket knife .
When I ordered my date of birth…
When I ordered my date of birth wouldn't verify so I emailed and within 3 mins got a response which all I needed to do was show my is and the knife was shipped and delivered within 3 days
Beautifully crafted
Beautifully crafted, versatile knife. Good price & quick delivery.
Loving the 2nds offers from TOG
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