Thurlow Nunn Recensioni 1492

Avoid buying a used car from Thurlow Nunn Lowerstoft. Unless you have it fully inspected by an independent mechanic. (RAC, AA, etc)
I made the mistake of buying a used car without an independent inspection to my cost.
I collected the car (VW Sharan 2020 with 19,119 miles only) on driving 70 miles home I noticed a judder when braking. I decided for peace of mind to have the car serviced and inspected for any braking issues. I was quite prepared to pay for the service and inspection. On inspecting the braking system by a garage I trust and have used for over 30 years I was informed that all the discs and pads had to be replaced along with 2 rear brake hoses. Also the front wishbone bushes needed replacing. I authorised the work to be carried out as I often take my grandchildren in the car and need the car to be 100% safe. Another small issue was the puncture repair liquid. It was out of date. Wouldn’t you think that their qualified technician would have noticed? Along with everything else they conveniently didn’t.
I know I didn’t follow the correct procedure and should have contacted Thurlow Nunn first as per their T&C but I couldn’t wait so I authorised the repairs to be done. But my gripe is the repairs should have been done on collection of the vehicle. There was obviously a problem with the brakes as I was experiencing a bad judder which has now been resolved and the braking is now perfect since the repairs were carried out.
After contacting Thurlow Nunn to see if they were prepared to help with the cost. I promptly got my marching orders and was declined any reimbursement. They told me they had inspected the car and their qualified technician had given it the all clear. Sadly this wasn’t the case as I experienced a problem while braking.
It’s a pity they didn’t put as much effort in making a £21.000 car road worthy as they have in washing their hands of any responsibility. I wouldn’t ever buy another car from this dealership and would not recommend anyone else to either.
I hate leaving bad review but hopefully this might help anyone else thinking of purchasing a used car from Thurlow Nunn to think very carefully and have it inspected first.
This is an expensive lesson learned on my part.

Luton branch are dishonest. Bought a car online and it was missing the boot floor. Was urged to accept delivery and they would send afterwards. Got on well with the salesman Shazan, but ultimately he started to avoid me and didn't return my calls/emails. When I escalated to the Sales Manager (AJ) he was aggressive and rude, but assured me he would sort it, but didn't. After months of chasing gave up and bought one on eBay. Sharks, avoid

Excellent service.
From start to finish Bradley kept us informed about the progress of our car order.
Found Bradley to be very helpful friendly and happy to assist us in anyway possible.

Many thanks to Steve and Courtney for your help today. I queried where the jack should be placed to raise my Tucson to change a tyre. Steve immediately indicated the correct location for me. I showed him and Courtney the space saver spare tyre. Courtney was so concerned about my bad back that she asked Steve to put the spare tyre back. He duly obliged. They couldn't have been more helpful if they tried.

I'd definitely recommend Thurlow Nunn Milton Keynes to friends and family because it was a very easy experience to buy from and good quality car

My visit to Thurlow Nunn, Lowestoft, was the best experience I've ever had researching a new vehicle. Beth and Mark were very kind and friendly. Their product knowledge was excellent, and they were very informative and patient from start to finish. They were also tireless in resolving the issue with the finance company.

Fantastic service..

Bought a car from Luton branch. When delivered it wasn’t as described, and bits were missing from video sent, so had to decline delivery. It also hadn’t been cleaned. Chips sorted and cleaned and re delivered but without badges and logo on rear. Promised it would follow, months on still not received. Emails not responded too, complaint ignored so far, requests for complaints procedure also ignored. Requested 3 times. Very disappointing

The attitude and knowledge of sales team member, Samantha. Really listened and made us feel valued and listened to. No hard sell attitude that to be honest would have made me walk away. Great service, great team and wr love our new MG!

Darren is a great salesman who goes above and beyond to help all he can with follow ups to make sue you are happy.

I'd definitely recommend Thurlow Nunn Great Yarmouth because we did not feel pressured to have car. Offered trial drive.

Th staff especially Nicola Baldry gave a 10/10 service throughout the sale of my new car!

Misled on Features – Poor After-Sales Resolution at Thurlow Nunn MG King’s Lynn

I purchased a used 2024 MG HS Trophy Manual from Thurlow Nunn MG King’s Lynn in July 2025, having been clearly told by the salesperson that it was the top-spec Trophy model — including a 360-degree camera, advanced driver assistance systems, smartphone connectivity (with My MG app), and a high-spec infotainment system.

After taking delivery, I quickly discovered that the car lacks all of these key features. Most notably, it does not have the 360-degree camera that was explicitly promised by the salesperson.

I raised the issue with the dealership and was offered a vehicle swap — but only if I paid an additional £2,500. This felt like a way to push responsibility back onto me for a mistake the dealership clearly made during the sales process.

This experience has left me deeply disappointed. I feel misled and let down by a lack of accountability. I expected better from an official MG dealership. I’m now escalating the issue to MG UK and The Motor Ombudsman, but I would strongly caution anyone considering buying from this branch — double-check everything they tell you.

The Company and personnel are very professional.

Excellent customer service , professional always ,this our 3rd car purchased and hav recommended the dealership to several friends

I would definitely recommend Thurlow nunn in kings lynn..I have never purchased a car that I had not seen live before until now ...I did not feel pressured..I was reassured about everything.. .and i love my car.

Thurlow Nunn Milton Keynes were fantastic because they listened to my needs and gave good recommendations.

I had an excellent buying experience from Thurlow Nunn Lowestoft. They could not have been more helpful and accommodating to my requirements. Thank you to Gary Hedge for being friendly, professional and so helpful. You made the process of buying this car smooth and easy, always prompt with communication and happy to answer all my questions. I am delighted with my car, thank you so much!

Excellent service from staff at what is my local garage. Very low mileage vehicle ideal for me and all handled very well and I am more than pleased