Thurlow Nunn Recensioni 

Norwich branch hall road

Absolutely the worst experience of my life

And with sales staff who act in the manner these unprofessional adolescents do I'm surprised they are even still in business

After seeing what goes on here and how they mislead customers I will ensure to inform everyone I come into contact with to avoid the headache of dealing with them

There is no excuse for the way they sell cars that are more dodgy than a backstreet trader with warranty that isn't worth having
The health check they talk about is disgraceful.
I've had a car off their ramps straight onto my usually garages ramps and the things they try to say need sorting actually do not

Just be prepared to be ripped off at this garage
Weather buying or just servicing they will try to rob you someway

The Norwich branch have no idea of customer service
The female manager refused to help a customer after Thier service department failed to do Thier job
Tom has no idea of the companies complaint procedure

And all because the insignia was recalled in the first place hence it was even anywhere near these incompetent excuses for car service

I also overheard 2 sales men laughing about a used car they had sold being in very poor condition but using more colourful language

It's about the worst forecourt I've ever been on

Avoid at all costs

Edit

So once I finally got my car back
Their health check report came back fully green no issues
This I know to be false as I have 4 issues that is to be sorted when it goes to my garage for service
My garage found 15 red markers off the same form these guys claim to follow

The health point check should not be trusted here I have proof of the report they gave me and the report my garage done on the day I received it back

I'm in touch with Vauxhall UK about this major breach of health and safety and as soon as the motoring ombudsman reopens after the update then I will be going straight to them to

Helpful sales staff, but would not recommend buying a car from them without seeing it and test driving.
They sent a video, showing all the good points.
No mention of the fact the passenger window control doesn't work, the passenger door card is covered in glue. No showing of the big scratch on the wing mirror, the paint chip down to the metal on the back.
Having had the car a month, hardly any miles driven, it now has a very annoying rattle and has already needed new rear brake pads.
Had I known all these faults (none of which are covered under their limited warranty) I would not have purchased the car.
Lesson learned I guess!

Good knowledge of their range of used cars for sale, the patience shown in helping me find the right car through to the aftersales support received. All excellent.

Great service. Very helpful staff

Great staff, Lewis and Sam in particular. Great range of cars. Always someone offering to help.

Although we have given a good review at the time of purchase which was end of last year we wanted to say that one thing has really disappointed. We had an issue which was not and never sorted. We wrote to all management via email (we know received because had an immediate “out of office” reply. ). We never had ONE reply! Just an acknowledgement would have been nice. Very poor!!

We purchased a vauxhall mokka from Norwich Branch. There was a hidden arrangement fee of £99, still not entirely sure what that was for but found it a bit sneaky on top of everything else we were paying. Car had a bad dent on front bumper which we were told would be sorted before we picked it up. Picked it up the following week, all seemed fine. Got the car home and realised the front left light wasn't securely fitted in. Spoke to Norwich branch and were told we could take it to Dereham branch for them to sort it as it was our local garage. We did this, got a courtesy car whilst they were fixing it. On collecting the car, my husband noticed the light had been sorted but the bumper was badly cracked where they had apparently prized the bumper off which had been glued on at the norwich branch. I have photos to prove this. Obviously he was pretty disgusted by this as clearly a botch job was done rather than sorting it properly. Noone had told him about the damage to bumper on collecting either. After speaking to reception he was told dereham did what was asked of them and to take it up with Norwich. After speaking to Norwich branch we did eventually get told we could take it in for a brand new bumper to be fitted which was should have been done in the first place. As we live in Dereham its been quite stressful to keep getting to norwich and back and with us both working and being half term its been alot of changing our work shifts around and sorting out childcare. Plus this is our only car. Eventually got it booked in to be done two months after purchasing car! Only to be told we would have to pay £20 for a courtesy car for the day whilst it was being fixed!!! Disgusted is an understatement as the undue was never pur fault it was a botched job!! My husband paid it just to make sure we got car sorted and it didnt continue to be an ongoing issue. Ended up that he only drove it 8miles and had it for a total of 8hrs. The bumper is now fixed but the last few months have been a nightmare with having to get back and forth to get it sorted and the amount of petrol we've had to pay out to do this is ridiculous. Would never use them again. To respond to Thurlow Nunn's comment, no a Manager never got in contact with me even after numerous complaints.

My Dad has a Motability car, i.e. he is disabled, and there are very limited disabled spaces available here. Actually, there are very limited spaces full stop. They don't offer a collection/delivery service for Motability customers, so the least they could provide would be spaces near to the entrance. Whilst he was waiting for his car to be serviced, another disabled person was told their car was ready. She asked, is it where I left it? She was told 'only if that space was clear'. At that point she said 'you'd better go and get it for me then'. He is still waiting for his service to be done at this point but woe betide anyone telling him to go and find it, Shocking service for disabled customers

Avoid buying a used car from Thurlow Nunn Lowerstoft. Unless you have it fully inspected by an independent mechanic. (RAC, AA, etc)
I made the mistake of buying a used car without an independent inspection to my cost.
I collected the car (VW Sharan 2020 with 19,119 miles only) on driving 70 miles home I noticed a judder when braking. I decided for peace of mind to have the car serviced and inspected for any braking issues. I was quite prepared to pay for the service and inspection. On inspecting the braking system by a garage I trust and have used for over 30 years I was informed that all the discs and pads had to be replaced along with 2 rear brake hoses. Also the front wishbone bushes needed replacing. I authorised the work to be carried out as I often take my grandchildren in the car and need the car to be 100% safe. Another small issue was the puncture repair liquid. It was out of date. Wouldn’t you think that their qualified technician would have noticed? Along with everything else they conveniently didn’t.
I know I didn’t follow the correct procedure and should have contacted Thurlow Nunn first as per their T&C but I couldn’t wait so I authorised the repairs to be done. But my gripe is the repairs should have been done on collection of the vehicle. There was obviously a problem with the brakes as I was experiencing a bad judder which has now been resolved and the braking is now perfect since the repairs were carried out.
After contacting Thurlow Nunn to see if they were prepared to help with the cost. I promptly got my marching orders and was declined any reimbursement. They told me they had inspected the car and their qualified technician had given it the all clear. Sadly this wasn’t the case as I experienced a problem while braking.
It’s a pity they didn’t put as much effort in making a £21.000 car road worthy as they have in washing their hands of any responsibility. I wouldn’t ever buy another car from this dealership and would not recommend anyone else to either.
I hate leaving bad review but hopefully this might help anyone else thinking of purchasing a used car from Thurlow Nunn to think very carefully and have it inspected first.
This is an expensive lesson learned on my part.

Luton branch are dishonest. Bought a car online and it was missing the boot floor. Was urged to accept delivery and they would send afterwards. Got on well with the salesman Shazan, but ultimately he started to avoid me and didn't return my calls/emails. When I escalated to the Sales Manager (AJ) he was aggressive and rude, but assured me he would sort it, but didn't. After months of chasing gave up and bought one on eBay. Sharks, avoid

Excellent service.
From start to finish Bradley kept us informed about the progress of our car order.
Found Bradley to be very helpful friendly and happy to assist us in anyway possible.

Many thanks to Steve and Courtney for your help today. I queried where the jack should be placed to raise my Tucson to change a tyre. Steve immediately indicated the correct location for me. I showed him and Courtney the space saver spare tyre. Courtney was so concerned about my bad back that she asked Steve to put the spare tyre back. He duly obliged. They couldn't have been more helpful if they tried.

I'd definitely recommend Thurlow Nunn Milton Keynes to friends and family because it was a very easy experience to buy from and good quality car

My visit to Thurlow Nunn, Lowestoft, was the best experience I've ever had researching a new vehicle. Beth and Mark were very kind and friendly. Their product knowledge was excellent, and they were very informative and patient from start to finish. They were also tireless in resolving the issue with the finance company.

Fantastic service..

Bought a car from Luton branch. When delivered it wasn’t as described, and bits were missing from video sent, so had to decline delivery. It also hadn’t been cleaned. Chips sorted and cleaned and re delivered but without badges and logo on rear. Promised it would follow, months on still not received. Emails not responded too, complaint ignored so far, requests for complaints procedure also ignored. Requested 3 times. Very disappointing

The attitude and knowledge of sales team member, Samantha. Really listened and made us feel valued and listened to. No hard sell attitude that to be honest would have made me walk away. Great service, great team and wr love our new MG!

Darren is a great salesman who goes above and beyond to help all he can with follow ups to make sue you are happy.

I'd definitely recommend Thurlow Nunn Great Yarmouth because we did not feel pressured to have car. Offered trial drive.