Thurlow Nunn Recensioni 1490

Salesman very helpful although I don't think that the advert explained well enough about the lack of warranty or 12 months roadside assistance that you don't get if the car is over 10 years old

The local Vauxhall dealer from whom I have have bought previous vehicles. Handy to reach , and professional and friendly staff

The staff at Thurlow Nunn went above and beyond when we bought our car so would definitely recommend them to family and friends.

The salesman was not too pushy, he took the time to listen to my requirements and showed great patience.

Helpful, well informed and looked at way to help when initial vehicle chose not available for months

Well happy with experience

We told him what we wanted and he delivered

They were very professional

Visited MG Kings Lynn at about 9.10 on a Saturday morning, no where to park, looking around the showroom at a new HS. Unfortunately all the staff were outside moving cars (or in some cases pretending to be an Aeroplane. Completely ignored for over 3/4 hour before someone finally came in to see if we needed help. (God help all the people who had been ringing non stop whilst we were in there) Looked at a 2 yr old PHEV that had been on site for a few weeks. It was absolutely disgusting inside. not sure if the staff had been using it for tip runs or this is how cars are presented. Needless to say order placed with Glyn Hopkins now for a HS PHEV.

We were assured our car would be delivered with a full tank of fuel. Instead, it arrived almost empty. When I raised this with Darren, his response was:
"I do apologise but that was touch and go getting it there today very rushed but I did take the £99 admin out of deal."
That doesn’t excuse the missing fuel—both the full tank and the admin fee removal were part of the agreed deal. The fuel alone was worth £80, and skipping it without notice or compensation shows a lack of care and professionalism.
It being a “rush” is a poor excuse. Just refund the difference.
This left a sour taste after what was previously a good experience. Disappointed and wouldn’t recommend based on this interaction.

***Edit, gave my details. Still not heard anything

Got the car I wanted at a good price.
Staff great & an issue I had with the car was sorted after I spotted it on handover day.
My only gripe would be the valet, what I would call a cosmetic valet if you can see it you clean it.
On opening the rear door after getting home the surround was dirty with long term dirt taking me an hour to sort out !
Overall after owning the car for nearly two weeks I am very happy.

After making a purchase and being pushed to write reviews immediately, I had to bring my car to the garage literally within the month of purchasing. After being told I would be contacted to get the car booked in, I received no communication and had to contact Vauxhall myself to get booked in. Following this there is now another issue with the car, which a major health and safety concern and advised by the sales team to look on youtube and that every couple of months things go wrong with cars. Vauxhall think it's normal that you purchase a car and every month have to book in for another fault.

My experience at Thurlow Nunn Milton Keynes was positive because everything was absolutely perfect. Amazing team, everyone ready to help and answer any question. I honestly recommend Thurlow Nunn Milton Keynes to everyone.

I've edited this to 1 star as Thurlow Nunn are absolutely useless. I responded to their below request for further information and I've not heard a thing from them. This further proves that they just want your money and then have nothing to do with you once they've got it.
The buying process was good and issues with the car I was buying were fixed. Ranj kept me upto date with videos of the car. If you're looking for after sales support though, this is not the place to buy from. Even though they advertise themselves as having a great and supportive after sales team, 6 weeks on from buying my car, I've not heard a thing. It makes me realise that they're excellent until they get your money and then they quickly lose interest in you.

I was due to change my Vauxhall, have always driven a Vauxhall car, after the sales assistant listened to my requirements he suggested a Nissan qashqai, I am so happy with my purchase

Very bad customer service aswell as dealership they have had my car for over 2 weeks now waiting for a part they keep putting off the delivery 6 times now been asking for a courtesy car which they denied even tho it's there fault they got no idea how to keep customers informed and happy would not recommend this dealership

I have nothing positive to say about my experience with Thurlow Nunn. Even the coffee was rubbish. Bought a used car from them earlier this year. It seemed like a good price and the salesman was keen to do a deal. I received a video and was told how immaculate the car was. I purchased the car, went to pick it up from a different branch and noticed various faults with the car (rear wing detached from car, paint chips here and there and a steering wheel that was massively scratched). Asked whether there had been a mistake on the video or on the '3000' point check the Hyundai ‘professional’ mechanics conduct prior to sale, and was told they couldn't believe these issues had been missed. The sales manager informed me it was used car (thanks for stating the obvious) and these faults are to be expected. Luckily for me I was having the car delivered to a far more professional branch of Thurlow Nunn (Luton) and I grabbed the sales manager who also informed me he would reject the car..... (he told me he would reject a car that his colleagues in another Thurlow Nunn had sold.....). After 2 hours of negotiations I managed to persuade the useless sales people in the not so professional branch of Thurlow Nunn to rectify the issue (at the Luton branch). These were issues that should have been been picked up pre-delivery. If you are going to buy a car from them then get an independent inspection or go over the car with a fine tooth comb.

Just bought an ex demonstrator Vauxhall Movano. Nicola Baldry was awesome from speaking with me whilst i was in Bulgaria to making the buying process easy. Highly recomend this company in Norwich

Great customer service. Proposals prepared for you as an individual and valued customer.