I have been a happy customer of Source Insurance for ten consecutive years but today I was reminded why this is. A huge thank you to Andy Kinnear for being so professional, knowledgeable and supportiv... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Talking to a real human being! One that took time to listen,check and react without rushing. Very knowledgeable, polite and efficient. An unusually pleasant experience compared to when dealing with o... Leggi di più
L'azienda ha risposto
Be honest If this company doing well or in our case the company did well I can’t say anything.But the assistant her name is Lorraine gave us great service. Very friendly and polite talk, well explaine... Leggi di più
L'azienda ha risposto
I spoke to both Andy (via the phone, regarding a query with my house policy) and Ryan via the online chat (regarding an issue with the online portal) and both were patient, helpful and resolved my iss... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Broker assicurativo
- anche in
- Agenzia di assicurazioni
- Agenzia di assicurazioni per la casa
- Azienda di assicurazioni per i proprietari di immobili in affitto
- Compagnia assicurativa
- Sito di comparazione dei prezzi
Informazioni su Source Insurance
Scritti dall'azienda
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Scritti dall'azienda
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Informazioni di contatto
Global Reach, CF11 0SN, Cardiff, Regno Unito
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4,9
Eccellente
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Easy, swift and no pressure
The live chat was easy and my issue was sorted swiftly and with no pressure. A really positive experience,
31 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Alexandra.
Thank you for leaving us such a stellar review. We're pleased your recent Live Chat experience found the solution to your issue quickly and smoothly.
Kindest regards,
Owen, Marketing Executive.
Risposta di Source Insurance
Good afternoon, Kaloyan.
Thank you for the kind five-star review! It goes a long way and means a lot to the team.
Kindest regards,
Owen, Marketing Executive.
Ryan was extremely helpful and made the…
Ryan was extremely helpful and made the whole process very quick and easy!
30 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Chris.
Thank you for taking the time to leave us a fantastic review. We're happy Ryan was able to simplify the whole process for you. I'll make sure he receives your kind feedback.
Kindest regards,
Owen, Marketing Executive.
Used the online chat
Used the online chat, Tom was responsive and solved everything within 10 minutes
30 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Kevin.
Thank you for taking the time to leave us a brilliant review about your recent Live Chat experience with Tom. We're pleased he solved everything for you in quick time.
Kindest regards,
Owen, Marketing Executive.
Risposta di Source Insurance
Good afternoon, Maria.
Thank you for leaving us a wonderful review. We're pleased you found your ideal outcome quickly.
Kindest regards,
Owen, Marketing Executive.
Ryan was great
Ryan was very patient and helpful. He was clear and set things out so I could understand many thanks
30 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Janie.
Thank you for taking the time to leave us this fantastic review about your recent experience with Ryan. I'll ensure your feedback is passed on to him and the rest of the team.
Kindest regards,
Owen, Marketing Executive.
The advisor was very good
27 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, George,
Thank you so much for taking the time to leave such a great review. I’m really pleased to hear that Andy was able to answer your query and that you were happy with the service you received.
I’ll be sure to pass your kind feedback on to him - it will mean a lot.
Thanks again for sharing your experience with us, and I hope you have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
The online chat service is very useful…
The online chat service is very useful and helpful, my issue was resolved quickly. Thank you.
27 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Arsenio,
Thank you for taking time to leave this great review.
I am so pleased to hear that Helene was able to provide such quick and efficient service for you. I will be sure to pass on your feedback to her, as I know it will mean a lot.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Super Sharon Lonsdale
Super Sharon Lonsdale
I am new to GI and Sharon giving up her time to explain how the portal works or directing me to CPD resources was extremely helpful!
Highly recommend Sharon for her expertise, experience and lovely personality!
26 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Leon,
Thanks for taking the time to leave us this fantastic review.
It’s great to hear that Sharon was able to support you as you got started in GI and help guide you through the portal and CPD resources.
I’ll be sure to pass your lovely comments on to her - she’ll be delighted to hear them.
Wishing you all the best on your journey, and please don’t hesitate to reach out if you need any further support.
Thanks again for sharing your experience with us. Have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
Andy Kinnear is very professional with…
Andy Kinnear is very professional with effective communication skills
26 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Ikechukwu,
Thank you for taking time to leave this great review.
It’s great to know that Andy was able to assist you efficiently and provide the information you needed effectively. I will make sure I pass your lovely feedback on to him.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Tom is friendly and efficient
Tom is friendly and efficient , clear with answers and has no problems repeating questions that we didn’t understand first time being asked.
25 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Matt,
Thank you for taking time to leave this great review.
I am so pleased to hear that Tom was able to provide such quick and efficient service for you on Wednesday. I will be sure to pass on your feedback to him, as I know it will mean a lot.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Fantastic support and very efficient…
Fantastic support and very efficient customer service. What I thought was a complex issue was dealt with instantly. Thank you so much!
24 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good morning.
Thank you for leaving us a fantastic review. We're pleased you found your experience to be efficient and productive.
Have a great day!
Owen, Marketing Executive.
Excellent Customer Servive
Ryan was very helpful and sorted my request out quickly and seamlessly.
20 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Katy.
Thank you for leaving us such a kind review about your recent experience with Ryan. We're pleased he sorted your request efficiently and without hassle.
Have a lovely weekend.
Owen, Marketing Executive.
Quick, easy service
It did take over 6 minutes to get through to an adviser, but once I was connected the process of changing details and information given, was quick, easy and the adviser was knowledgeable.
19 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Ann,
Thank you for taking the time to leave this review.
I’m sorry to hear that it took a little longer than expected to get through to one of our advisers, but I’m really pleased that once connected, you found the service quick, easy, and helpful.
It’s great to know that Ryan was able to assist you efficiently and provide the information you needed. Your feedback is appreciated, and we’ll take your comments on board.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
super fast and got to issue quickly
18 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Andy.
Thank you for leaving us such a nice review. We're pleased you found the answers you were looking for promptly.
Kindest regards,
Owen, Marketing Executive.
Really quick and professional service …
Really quick and professional service very impressed
17 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Sara.
Thank you for leaving us such a wonderful review. We're pleased you found your experience quick and professional.
Kindest regards,
Owen, Marketing Executive.
Chat option
using the chat option I was able to sirt the problem out really quickly
16 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good morning.
Thank you for leaving us a five-star review. We're pleased you were able to solve your problem using our LiveChat feature.
Have a nice day,
Owen, Marketing Executive.
Hannah gave me Excellent service and…
Hannah gave me Excellent service and also very professional, thank you.
16 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, John.
Thank you for taking the time to leave us such a nice review. We're pleased Hannah was able to provide you with an excellent, professional service.
She has received your feedback and is thrilled!
Have a nice day,
Owen, Marketing Executive.
A prompt response and information on…
A prompt response and information on next steps including proving a phone number for the Emergency team and emailing me my policy documents all in a very short time.
16 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Rachel.
Thank you for taking the time to leave us a great review. We're pleased you received the information you were looking for in a timely manner.
Have a nice day,
Owen, Marketing Executive.
Best Service and Information provide by…
Best Service and Information provide by Hannah
16 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Daxesh.
Thank you for leaving us a kind review. We're pleased she was able to provide you with a great service - she's thrilled with your feedback!
Have a nice day,
Owen, Marketing Executive.
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