Talking to a real human being! One that took time to listen,check and react without rushing. Very knowledgeable, polite and efficient. An unusually pleasant experience compared to when dealing with o... Leggi di più
L'azienda ha risposto
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Scopri cosa dicono le persone
Be honest If this company doing well or in our case the company did well I can’t say anything.But the assistant her name is Lorraine gave us great service. Very friendly and polite talk, well explaine... Leggi di più
L'azienda ha risposto
I spoke to both Andy (via the phone, regarding a query with my house policy) and Ryan via the online chat (regarding an issue with the online portal) and both were patient, helpful and resolved my iss... Leggi di più
L'azienda ha risposto
I needed some help with building quotation. Roy is always available and knows what's needed to be done to generate the quote. He is always positive and have great interpersonal skills. Thank you... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Broker assicurativo
- anche in
- Agenzia di assicurazioni
- Agenzia di assicurazioni per la casa
- Azienda di assicurazioni per i proprietari di immobili in affitto
- Compagnia assicurativa
- Sito di comparazione dei prezzi
Informazioni su Source Insurance
Scritti dall'azienda
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Scritti dall'azienda
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Informazioni di contatto
Global Reach, CF11 0SN, Cardiff, Regno Unito
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4,9
Eccellente
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Source Insurance
Hi Rosie,
Thank you for taking the time to leave us your feedback.
We're pleased to hear you received quick, polite and efficient customer service. It's great to know our team was able to make things straightforward for you.
We really appreciate you sharing your experience with us.
Kindest regards,
Owen, Marketing Executive
Talking to a real human being
Talking to a real human being! One that took time to listen,check and react without rushing. Very knowledgeable, polite and efficient. An unusually pleasant experience compared to when dealing with other organisations. A real boon for your company, thank you.
5 ottobre 2026
Non scritta su invito
Risposta di Source Insurance
Hi Steve,
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear you had such a positive experience speaking with our team. It's great to know that you felt listened to and that the time taken to properly understand and respond to your query made such a difference. We're also pleased that you found the service knowledgeable, polite and efficient.
We really appreciate your kind words, and we'll be sure to share your feedback with the team.
Kindest regards,
Owen, Marketing Executive
Greate customer support
Talked with Helene today, greate customer support, resolve my queries in no time.
1 ottobre 2026
Non scritta su invito
Risposta di Source Insurance
Good Morning Tan Tran,
We're so pleased to hear that Helene was able to provide excellent customer service to you and was able to resolve your query.
We will pass this on to Helene directly! Have a lovely weekend.
Emma
Head of Marketing
Risposta di Source Insurance
Good Morning NJ,
Thanks for taking the time to leave us a review, it's great to hear you had such a great experience with our team. We will pass this on!
Have a lovely day.
Emma
Head of Marketing
Amazing service no problem is too big…
Amazing service no problem is too big for them
1 ottobre 2026
Non scritta su invito
Risposta di Source Insurance
Good Morning Dannielle,
Thank you for taking the time to leave us a review. We're so pleased that you had this experience with our team.
We will pass this kind feedback on to the CX team. Have a wonderful day.
Thank you,
Emma
Head of Marketing
Right person in the right place
Be honest If this company doing well or in our case the company did well I can’t say anything.But the assistant her name is Lorraine gave us great service. Very friendly and polite talk, well explained actual situation and advised what we could do in this situation. The company has the right person in a right place. Thank you Lorraine.
30 settembre 2026
Non scritta su invito
Risposta di Source Insurance
Hi Masilamani,
Thank you for taking the time to share such thoughtful feedback.
We're really pleased to hear that Lorraine provided you with such friendly and professional service. It's great to know she explained the situation clearly and gave you helpful advice on the options available to you.
We'll be sure to pass your kind comments on to Lorraine. We're grateful for your feedback and are glad she was able to help.
Kindest regards,
Owen, Marketing Executive
Very efficient and quick
Very efficient and quick. Easy to deal with.
30 settembre 2026
Non scritta su invito
Risposta di Source Insurance
Hi Paul,
Thank you for taking the time to leave us your feedback.
We're pleased to hear you found our service efficient, quick and easy to deal with. It's great to know we could make things straightforward for you.
We really appreciate you sharing your experience with us.
Kindest regards,
Owen, Marketing Executive
Always helpful
30 settembre 2026
Non scritta su invito
Risposta di Source Insurance
Hi Jeremy,
Thank you for taking the time to leave us your feedback.
We're really pleased to hear that you've always found our team helpful. We truly appreciate your continued feedback and are glad we've been able to provide you with a positive experience.
Thanks again for taking the time to share your kind words.
Kindest regards,
Owen, Marketing Executive
super quick and easy to deal with
super quick and easy to deal with, resolved my issue with no hassle.
30 settembre 2026
Non scritta su invito
Risposta di Source Insurance
Hi Claire,
Thank you for taking the time to leave us your feedback.
We're pleased to hear that your issue was resolved quickly and without any hassle. It's great to know the process was so easy and straightforward for you.
We really appreciate you sharing your experience with us.
Kindest regards,
Owen, Marketing Executive
Wonderful experience with Andy today
Wonderful experience with Andy today! Thank you for your help
29 settembre 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Funmi.
Thank you for taking the time to leave us such a kind review. We're pelased to hear Andy was able to provide a first-class service.
Kindest regards,
Owen, Marketing Executive.
Risposta di Source Insurance
Good morning, Clau.
Thank you very much for leaving us such a wonderful review. We're really pleased Hannah was able to support you with a five-star service via our LiveChat feature.
Kindest regards,
Owen, Marketing Executive.
Hannah was incredibly patient and…
Hannah was incredibly patient and helpful, and very clear in all of the information and options she gave me. It was a pleasure to talk to her.
28 settembre 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Gordon.
Thank you for taking the time out of your day to leave us this kind review. We're pleased Hannah was able to explain your options and keep information clear for you.
Kindest regards,
Owen, Marketing Executive.
Risposta di Source Insurance
Good morning, Charlie.
Thank you for the kind review. We're pleased you foudn your experience to be productive and helpful.
Kindest regards,
Owen, Marketing Executive.
Sorted out a small issue with my policy…
Sorted out a small issue with my policy without any fuss.
23 settembre 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, William.
Thank you for taking the time to leave us a great review. We're pleased your issue was sorted quickly and without hassle.
Kindest regards,
Owen, Marketing Executive.
Really quick to answer the phone
Really quick to answer the phone. No automated nonsense. Really knowledgeable re the policy renewal and so polite.
22 settembre 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Chris.
Thanks for taking the time to leave us this fantastic review. We're pleased you found everything to be knowledgeable and straightforward.
Kindest regards,
Owen, Marketing Executive.
Risposta di Source Insurance
Good morning, Milan.
Thank you for leaving us this great review. We're pleased Hels was able to support you with your experience.
Kindest regards,
Owen, Marketing Executive.
10/10
Heidi was very attentive, well spoken and incredibly helpful
18 settembre 2026
Non scritta su invito
Risposta di Source Insurance
Hi David,
Thank you for taking the time to leave us such lovely feedback.
We're delighted to hear that Heidi was attentive, well spoken and incredibly helpful. It's great to know she provided you with such a positive customer service experience, and we'll be sure to pass your kind comments on to her.
Thank you again for sharing your experience with us.
Kindest regards,
Owen, Marketing Executive
Just done some training with Roy at the…
Just done some training with Roy at the source to refresh myself and found out that I was completely missing out on GI business. Roy reignited my interest in an area that I wasn't focused on. Thanks Roy you are a star!
18 settembre 2026
Non scritta su invito
Risposta di Source Insurance
Hi Alison,
Thank you for taking the time to share your feedback.
It's fantastic to hear that your training session with Roy was so useful and that he helped reignite your interest in GI business. We'll be sure to pass your kind comments on to Roy – I'm sure he'll be delighted to know he made such a positive impact.
Thanks again for taking the time to let us know how the session went.
Kindest regards,
Owen, Marketing Executive
Excellent customer service
Im very happy that the company alerted me to the fact that i had been quoted a much cheaper insurance..Tom was lovely to speak to and made my switch very easy! It was a great experience..thank Tom..
17 settembre 2026
Non scritta su invito
Risposta di Source Insurance
Hi Deborah,
Thank you for taking the time to leave such lovely feedback.
We're really pleased to hear that Tom was so helpful and made switching to a cheaper insurance quote such an easy process. It's great to know you found him lovely to speak to and that you had such a positive experience.
We'll be sure to pass your kind comments on to Tom.
Thanks again for sharing your experience with us.
Kindest regards,
Owen, Marketing Executive
Superb Customer Service
I spoke to both Andy (via the phone, regarding a query with my house policy) and Ryan via the online chat (regarding an issue with the online portal) and both were patient, helpful and resolved my issues quickly and professionally. I have been with Source for the last few years and although I haven't had to claim anything as yet, judging by their customer service, I'm sure it would a painless process! Many thanks!
17 settembre 2026
Non scritta su invito
Risposta di Source Insurance
Hi Michael,
Thank you for taking the time to leave such a lovely review.
It's great to hear that both Andy and Ryan were patient, helpful and professional, and that they were able to resolve your queries quickly. We'll be sure to pass your kind feedback on to them both.
We also really appreciate you choosing to stay with Source over the past few years. While we hope you don't need to make a claim, it's reassuring to know that the service you've received has given you confidence in us.
Many thanks again for sharing your experience.
Kindest regards,
Owen, Marketing Executive
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