I have been a happy customer of Source Insurance for ten consecutive years but today I was reminded why this is. A huge thank you to Andy Kinnear for being so professional, knowledgeable and supportiv... Leggi di più
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Talking to a real human being! One that took time to listen,check and react without rushing. Very knowledgeable, polite and efficient. An unusually pleasant experience compared to when dealing with o... Leggi di più
L'azienda ha risposto
Be honest If this company doing well or in our case the company did well I can’t say anything.But the assistant her name is Lorraine gave us great service. Very friendly and polite talk, well explaine... Leggi di più
L'azienda ha risposto
I spoke to both Andy (via the phone, regarding a query with my house policy) and Ryan via the online chat (regarding an issue with the online portal) and both were patient, helpful and resolved my iss... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Broker assicurativo
- anche in
- Agenzia di assicurazioni
- Agenzia di assicurazioni per la casa
- Azienda di assicurazioni per i proprietari di immobili in affitto
- Compagnia assicurativa
- Sito di comparazione dei prezzi
Informazioni su Source Insurance
Scritti dall'azienda
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Scritti dall'azienda
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Informazioni di contatto
Global Reach, CF11 0SN, Cardiff, Regno Unito
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4,9
Eccellente
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Sharon Lonsdale is fantastic in what…
Sharon Lonsdale is fantastic in what she does. Very warm personality, easy going and easy to speak to. As my Business Development Manager, Sharon has made a great impact with how we operate when it comes to the GI space. Highly recommend having a look at Source Insurance and hopefully you get Sharon or someone almost as amazing!.
13 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Ahmad.
Thank you for taking the time to leave us such a detailed and fantastic review about your recent experiences with Sharon. We're pleased you find her easy to talk to and approachable.
It's so great to hear she's had such a positive impact on your GI services, and we can't wait to hear how our relationship progresses!
Kindest regards,
Owen, Marketing Executive.
We are very happy to continue with 'Source' for yet another year.
Whilst we are fortunate as yet not to have had to make a claim in the many years we have been with them, we have found with any and all contact with 'Source', that they are excellent and make you feel that their customers are at the forefront of their business, and thus looked after.
This has been no different when we contacted them only today, to discuss our current Property and Contents Insurance through them and the Renewal that they have offered, and that we have thus accepted and are taking up again.
12 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good morning!
Thank you so much for taking the time to leave such a wonderful review, Eric.
We’re delighted to hear that you’ve chosen to continue your insurance with Source for another year, and it’s great to know that your experiences with our team have consistently been so positive. Providing a high level of service and making sure our customers feel well looked after is something we pride ourselves on, so your feedback really does mean a lot.
I’m also pleased to hear that Andy was able to help you with your renewal yesterday and provide the support you needed. I’ll be sure to pass your kind comments on to him.
Thanks once again for sharing your experiences and for your continued support. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Tom was very helpful and he solved my…
Tom was very helpful and he solved my problem in a minute.
12 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Elif,
Thank you for taking time to leave this great review.
I am so pleased to hear that Tom was able to provide such quick and efficient service for you yesterday. I will be sure to pass on your feedback to him, as I know it will mean a lot.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Spoke to Tom Live chat
Spoke to Tom on live chat, he was so efficient and quick at replying. Resolved my query very quickly. Thank you!
12 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Ruby,
Thank you for leaving us such a brilliant review.
I’m really pleased to hear that Tom was able to support you on LiveChat yesterday and answer your query so quickly. I’ll be sure to pass your feedback on to him, as I know it will mean a lot.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
The adviser was extremely helpful
The adviser was extremely helpful, courteous and efficient, and answered our questions clearly.
11 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Hi there!
Thank you for leaving us this brilliant review. I am so pleased that our adviser was able to help you and answer all your questions so clearly. I will be sure to pass your feedback onto the team.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Ryan was very helpful and dealt with my…
Ryan was very helpful and dealt with my enquiry quickly.
10 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good morning!
Thank you for leaving us this great review. I am pleased that Ryan was very helpful and dealt with your enquiry quickly. I will pass on your nice feedback to him.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very friendly and efficient
Very friendly and efficient. No fuss or pushback.
9 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Andrea,
Thanks so much for leaving us such a great review.
I am so pleased that Tom was able to support you so efficiently yesterday. I will ensure that I pass on your lovely feedback to him.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
I just spoke to Ryan who was very…
I just spoke to Ryan who was very helpful and put my mind at rest, plus told me how to add my new policy to my account.
9 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Michelle,
Thanks so much for taking the time to leave such a brilliant review.
I’m really pleased that Ryan was able to help you register your new policy and provide the reassurance you needed. I’ll be sure to pass your feedback on to him, as it will mean a lot.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very quick and easy
9 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Hi there!
Thanks so much for taking the time to leave us this great review. I'm pleased that you find the team efficient and easy to deal with. I will be sure to pass on your feedback to them.
Thanks again for sharing your experience with us, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Tom Amman was very helpful and friendly…
Tom Amman was very helpful and friendly and extremely knowledgeable about our insurance.
Thank you
4 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Norman,
Thanks for taking the time to leave such a brilliant review.
I’m delighted that Tom was on hand to help and provide great service with your Source policy. I’ll be sure to pass your feedback on to him, as it will mean a lot.
Thanks again for sharing your experience with us, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
all very helpful
4 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Richard,
Thanks so much for leaving this great review. I'm so pleased that Hannah was able to help you update your Source policy so quickly yesterday via the online chat service. I will ensure I pass your feedback on to her.
Thanks again for sharing your experience with us, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Great live chat service today
Great live chat service today with Helene
4 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Adam,
Thanks so much for leaving this review. I am so pleased that Helene was able to help you via our online chat service yesterday. I will be sure to pass on your great feedback to her.
Thanks again for sharing your experience with us, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Helpful Customer Service Agent
The service was prompt, quick and very helpful to resolve my query, thank you Ryan.
3 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Jason,
Thanks for taking the time to leave this great review. I am so pleased that Ryan was able to answer your query so promptly. I’ll be sure to pass your kind feedback on to him - it will mean a lot.
Thanks again for sharing your experience with us, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Just want to say
Just want to say, I have had meetings with 'Source' and it is a great team to be in contact with and work closely with - I have also had some questions on live chat with 'Hannah' who has been amazing help!
2 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Jack,
Thank you very much for taking the time to leave such a brilliant review - it’s greatly appreciated.
I’m delighted to hear that you enjoy working with the team here at Source, and it’s fantastic to know that Hannah was able to support you so well on LiveChat recently. I’ll be sure to pass your kind feedback on to Hannah and the wider team - they’ll be really pleased to hear it.
Thanks again for sharing your experience, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Andy was very professional and his…
Andy was very professional and his detailed information has answered my query.
2 marzo 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Sonia,
Thank you so much for taking the time to leave such a lovely review. I’m really pleased to hear that Andy was able to answer your query and that you were happy with the service you received.
I’ll be sure to pass your kind feedback on to him - it will mean a lot.
Thanks again for sharing your experience with us, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Excellent session with James
Excellent session with James, problematic house insurance case resolved
25 febbraio 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Ian,
Thank you so much for taking the time to leave us this brilliant review.
I’m delighted to hear that James was able to help you with the renewal of your Source home insurance policy, and we’re very pleased that you’ve chosen to remain with us for another 12 months.
I’ll be sure to pass your kind feedback on to James - I know it will mean a great deal to him.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
The agent was very understanding and…
The agent was very understanding and helped in every way he could
25 febbraio 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Jillian,
Thanks so much for taking the time to leave us this review. I am so pleased to hear that our agent was very understanding and helpful. I will pass on your lovely feedback to the team.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Had an online chat today and was happy…
Had an online chat today and was happy with the service I received
24 febbraio 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Iryna,
Thank you for leaving this brilliant review. I am so pleased that you were happy with the service provided by Hannah today. I’ll be sure to pass your lovely feedback on to her - it will mean a great deal.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very good
Very good! The chat help actually had a human being at the end with coherent answers and my problem was solved very rapidly.
24 febbraio 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Alice,
Thank you so much for leaving this brilliant review. I am so pleased that Hannah was able to resolve your problem very quickly. I’ll be sure to pass your kind feedback on to her - it will mean a great deal.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Risposta di Source Insurance
Good afternoon, Daniela,
Thank you so much for taking the time to post such a fantastic review. I’m really pleased to hear that Hannah was able to help and make things easier for you. I’ll be sure to pass your kind feedback on to her - it will mean a great deal.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
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