I have been a happy customer of Source Insurance for ten consecutive years but today I was reminded why this is. A huge thank you to Andy Kinnear for being so professional, knowledgeable and supportiv... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Talking to a real human being! One that took time to listen,check and react without rushing. Very knowledgeable, polite and efficient. An unusually pleasant experience compared to when dealing with o... Leggi di più
L'azienda ha risposto
Be honest If this company doing well or in our case the company did well I can’t say anything.But the assistant her name is Lorraine gave us great service. Very friendly and polite talk, well explaine... Leggi di più
L'azienda ha risposto
I spoke to both Andy (via the phone, regarding a query with my house policy) and Ryan via the online chat (regarding an issue with the online portal) and both were patient, helpful and resolved my iss... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Broker assicurativo
- anche in
- Agenzia di assicurazioni
- Agenzia di assicurazioni per la casa
- Azienda di assicurazioni per i proprietari di immobili in affitto
- Compagnia assicurativa
- Sito di comparazione dei prezzi
Informazioni su Source Insurance
Scritti dall'azienda
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Scritti dall'azienda
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Informazioni di contatto
Global Reach, CF11 0SN, Cardiff, Regno Unito
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4,9
Eccellente
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very helpful company.
My second year dealing with this company. Tom was very helpful. I recommend Source Insurance for your personal and Landlord insurance.
22 aprile 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Jane.
Thank you for leaving us such a kind review. We're pleased your recent experience with Tom went smoothly - we appreciate your recommendation; it really means a lot to the team!
Have a lovely day,
Owen, Marketing Executive.
The chat advisor was very friendly and…
The chat advisor was very friendly and helpful
21 aprile 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Karen,
Thank you for taking the time to leave this great review.
I am so pleased to hear that Hannah was able to help you update your policy so efficiently. I will pass your lovely feedback on to her - she will be delighted!
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Risposta di Source Insurance
Good morning, Mark.
Thank you for taking the time to leave us a great review. We're pleased you found your recent experience quick and understanding.
Kindest regards,
Owen, Marketing Executive.
Very efficient
Very efficient, approachable and knowledgeable.
This goes for all the staff that work in the company, especially Roy who goes the extra mile above and beyond what I initially ask for.
Highly recommend.
17 aprile 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Joanna.
Thank you for leaving us such a great review about your recent experience with Roy. We're pleased he was able to go beyond your expectations to ensure you left with the best outcome possible.
Kindest regards,
Owen, Marketing Executive.
Quick and easy
Had to use the live chat service today to update bank details. The agent was prompt with responses, didn’t rush me when I was looking for the details for security answers and actioned the request within 5 minutes. Excellent bit of customer service!
17 aprile 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Lewis.
Thank you for taking the time to leave us such a kind and detailed review. We're pleased you found the outcome you were looking for when using our LiveChat service.
Kindest regards,
Owen, Marketing Executive.
good all round service, product and system
We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, which is easy to use. She was friendly and really helpful, letting me use real life scenarios to get confidence with the system
16 aprile 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Caroline,
Thank you for such a fantastic review - we really appreciate you taking the time to share your experience.
It’s great to hear that you found Source to be a competitive option and that the system has been easy to use. I’ll be sure to pass your kind feedback on to Sharon - she’ll be delighted to hear that her support and approach made a difference, especially in helping you build confidence using real-life scenarios.
Thanks again for your feedback, and we look forward to continuing to support you. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Easy to cancel using the online chat…
Easy to cancel using the online chat service, fast responses
15 aprile 2026
Non scritta su invito
Risposta di Source Insurance
Good morning!
Thank you for your kind feedback - we’re really pleased to hear that you found our online chat service quick and easy to use.
We’re sorry to see you go, but we’re glad we could make the process straightforward for you. If your circumstances change, we’d love for you to consider us again in the future.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Hannah was great!
Hannah was great! Kind and efficient. She helped sort out the correction I needed and I got an amended policy discount as a result!
15 aprile 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Eliza,
Thanks so much for leaving such a lovely review.
I'm so pleased that Hannah was able to support you with updating your policy so efficiently. I will be sure to pass on your feedback, as I know she will be delighted to receive it.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Ryan was really patient and…
Ryan was really patient and understanding. Resolved the policy issues swiftly.
14 aprile 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Mike.
Thank you for leaving us such a wonderful review. We're pleased Ryan was able to sort your issues quickly and show patience in what can be a stressful time as a policyholder.
Have a nice day,
Owen, Marketing Executive.
needed to inform of a solar panel…
needed to inform of a solar panel installation, spoke to Ryan who who was professional and patient, he checked all the details and put my mind at rest, thanks Ryan
14 aprile 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Michael.
Thank you for taking the time to leave a great review. We're pleased Ryan was able to help you with your situation, relieving you of stress.
Have a nice day,
Owen, Marketing Executive.
Very prompt and helpful
13 aprile 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Matthew,
Thanks so much for leaving us this fantastic 5 star review.
I am pleased to read that your LiveChat with Hannah earlier was efficient and helpful. I will ensure I pass your feedback on to her, I know it will mean a lot.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Risposta di Source Insurance
Good morning, Elizabeth,
Thank you so much for leaving this brilliant 5 star review.
I’m really pleased to hear that you were happy with the service you received from Ryan on LiveChat.
I’ll be sure to pass on your kind feedback to Ryan - it will mean a lot to him.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
New policy
Very efficiently sorted out my new insurance
Answered all my questions -was very patient
Lovely telephone manner
Thank you Tom you got me insurance that is half the price of the one I’m paying now -very grateful
10 aprile 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Gillian,
Thank you for taking the time to leave such a brilliant review.
I’m really pleased to hear that Tom was able to support you with your renewal and find the right policy at the right premium. We’re delighted to have the opportunity to look after your insurance needs for a further 12 months.
I’ll be sure to pass on your kind feedback to Tom - it will mean a lot to him.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Top notch advice
Adviser was patient with me and made sure all my questions were answered
10 aprile 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Osas!
Thanks so much for taking the time to leave this brilliant review.
I am so pleased to hear that you were happy with the service you received last week and that our adviser answered all of your questions. It's great feedback, which I will definitely share with the team.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Information provided was good and the…
Information provided was good and the cal received on time
10 aprile 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Shailesh,
Thanks so much for taking the time to leave this great review.
I am really pleased to hear that you found the information helpful and that the call was received on time. I will pass your feedback on to Tom, I know he will be very happy to hear it.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
The agency helped me very quickly with…
The agency helped me very quickly with very easy instructions.
9 aprile 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Sue,
Thank you so much for taking the time to leave this great review.
I am so pleased to hear that the team were on hand to support you with easy instructions so promptly. I will be sure to pass on your lovely feedback to them.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Amazing customer service
Helen was lovely on the phone she couldn't find the information I was requesting to begin with and sent a message to another department. She came back saying that the details I was requesting wasn't on their system (I knew before contacting it was an old policy so didnt hold much hope)
We ended the call with me saying it was a long shot but worth trying and didn't think anymore of it.
I received a phonecall about 10mins later from Helen saying she had continued to look into my request after our call and had gone into the old system and found the details I was requesting. Couldn't yhank her enough as I wasn't expecting to hear anything after we ended our call
7 aprile 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Kirsty,
Thank you for taking time to leave such a wonderful review.
It’s great to know that Helen was able to assist you efficiently and provide the information you needed effectively. I will make sure I pass your lovely feedback on to her, I know she will be delighted to hear it.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Helen was super helpful and friendly…
Helen was super helpful and friendly over the phone and was able to resolve the issue of adding my partner to my policy very quickly. Thank you again ☺️
7 aprile 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Rebecca,
Thank you so much for taking the time to leave this brilliant review.
I am so pleased that Helen was able to action your request so quickly and efficiently. I will certainly pass on your lovely feedback to Helen, as it will mean a lot to her.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Easy cancellation and pleasant to deal with.
The operator made it so easy to cancel my policy after my house sale. What a pleasant helpful lady. If only all customer service was like this.
2 aprile 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Lee.
Thank you for taking the time to leave us such a great review. We're pleased you were able to cancel your policy easily following your house sale. If you need us in the future following your move, please don't hesitate to get in touch.
Hope you had a great Easter weekend.
Owen, Marketing Executive.
Risposta di Source Insurance
Good morning, Mark.
Thank you for taking the time to leave us such a brilliant review. It means a lot to us as a team.
Have a great long weekend.
Owen, Marketing Executive.
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