The RealReal - Summit, NJ Recensioni 386

I ordered something from the store and I never received anything thing and they won’t replace or refund me my money

Always highly satisfied with my purchases

Product matched photos and descriptions

Excellent gift packaging and fast delivery 👍🏽

Customer service could not answer my question about how the item was authenticated

product was marked as women's but was child's

Fast shipping, item described accurately, necklace is of high quality!

One pair of glasses sent were very damaged. Both lenses had substantial scratches.

Very pleasant associates, gorgeous store,

NONRETURNABLE PRADA BAG - BOTH ZIPPERS DON’T EVEN WORK!! ALL DESCRIPTION SAID WAS SOME EXTERIOR WEAR - NOTHING STATED THE ZIPPERS WERE UNUSABLE! BEYOND MAD! $1K WASTED!!!!

Quick and fast delivery! The item ordered was exactly as described. The only thing i would address is for the amount of the item purchased, it should have been delivered signature required. Porch pirating is a big issue everywhere now. Also, would have been nice to have had the actual appraisal with the item on arrival. Thanks for everything!!!! Love TRR!

The great price of real high end merchandise

Ordering online was easy and informative. Item arrived cross border within 2 days. Had it checked out by accredited appraiser and it was authenticated and assessed at higher value than what was advertised.

One pair of shoes I received had been resoled and although the work was ok there was nothing in the description. I felt it was deceiving practice. The price also did not reflect this. Doesn’t make me want to do more business.

Shoe were extremely too small and not sturdy. I sent them back

The item was as described. The order processing went quickly and my item arriving in good condition. Thank you.

If I could give a 0, I would.

I’m sharing my experience with TRR and asking for advice from anyone who has dealt with a similar situation.

I bought a pair of earrings worth about 2.4k through TRR’s New Jersey consignment store, and the shipment was handled by UPS. When the package arrived in my country, it was flagged by Customs due to an incorrect declared value. Instead of 200+ tax, I am being charged 2+k, because the value of the earrings was declared at 24k instead of 2.4k

I have contacted TRR multiple times over two weeks, often during US business hours, which unfortunately fall in the middle of the night where I live. Despite this effort, the responses were extremely unhelpful. I was repeatedly told to “go back to UPS,” even though UPS did not provide the declared value and cannot amend it without the shipper’s instruction.

TRR promised to correct the declaration, but no correction was actually made. This left me stuck going back and forth between TRR and UPS, with neither taking responsibility for resolving an error that I did not cause.

UPS could not clarify who exactly provided the incorrect customs declaration beyond “TRR”, and told me to go back to TRR.

Customs also informed me that I cannot pay the duties first and claim later. The declaration error must be corrected by TRR, as they arranged the shipment and provided the declared value.

As a customer, this has been frustrating, time-consuming, and disappointing, especially from a company that deals in luxury goods and international shipments, where accurate customs documentation should be standard practice. This was supposed to be a Christmas present.

Terrific use condition. Well packed . Arrived on time. Excellent used condition. Kate Spade crossbody maroon leather bag. Happy!

Great experience with product and shipment! Thank you!