I was SO excited to receive my Christian Louboutin heels because finding beautiful shoes for my tiny feet is like hunting for designer glass slippers in the wild. 👠✨ The listing said size 3.5, b... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Delivery was quick. I love that fragile was on the box so it was handled carefully and I love that UPS was used as FedEx isn’t the best. I love my bag and it’s in better condition than the photos. Loo... Leggi di più
L'azienda ha risposto
The real real always deliver. They have exact description of their luxury items. Never fail to impress me. I’m a real fan
Love 💕 my bag! Everything was as described the rating was correct, she is in great condition! Arrived quickly- Such an easy wonderful trustworthy experience ! Thank you!
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Informazioni di contatto
Beechwood Road 20, 07901, Summit, New Jersey, Stati Uniti
- 908-818-9922
3,9
Molto buono
401 recensioni
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Le persone hanno visualizzato anche
Great experience as ever
The real real always deliver. They have exact description of their luxury items. Never fail to impress me. I’m a real fan
22 maggio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Longchamp
The bag is great but the description didn't indicate there was a musty odor. That is a little bit of a let down.
21 maggio 2026
Risposta di The RealReal - Summit, NJ
We appreciate your feedback. Please email us at reviews@therealreal.com so we can address your concerns.
Clothes
The shoes, bags, and jewelry were nice. But I'll never buy clothes again at RealReal. It was really dirty.
19 maggio 2026
Risposta di The RealReal - Summit, NJ
We appreciate your feedback.
I was SO excited to receive my…
I was SO excited to receive my Christian Louboutin heels because finding beautiful shoes for my tiny feet is like hunting for designer glass slippers in the wild. 👠✨
The listing said size 3.5, but when they arrived, the shoes were actually a 38.5. Needless to say, they were nowhere near my size and way too big for me.
I was honestly so disappointed. When you finally think you found the pair, only to open the box and realize Cinderella’s stepsister could probably fit into them instead… yeah. 💔📦
19 maggio 2026
Risposta di The RealReal - Summit, NJ
We’re sorry the heels were sent in the wrong size. Please reach out to us at reviews@therealreal.com so we can take a closer look and make this right for you.
Quality of bag was better than…
Quality of bag was better than described. Order shipped and arrived quickly
12 maggio 2026
Risposta di The RealReal - Summit, NJ
We are so glad the bag's quality exceeded expectations and arrived quickly. We appreciate your kind words.
I like that the bag came on time
I like that the bag came on time. I just didn’t like that the bag was bent in order to fit the packaging because I had to put things in the back to really stretch it out to give shape again.
11 maggio 2026
Risposta di The RealReal - Summit, NJ
We appreciate your feedback regarding the bag's packaging.
Shipping flaws
First, the product was definitely as described, and arrived very quickly. The problem was that it came in a big box with no padding materials. The designers box was damaged. It’s a good thing that the product box was sturdy and there was no damage to the product.
18 maggio 2026
Risposta di The RealReal - Summit, NJ
We appreciate your feedback regarding the packaging.
The clasp doesn’t work
The clasp doesn’t work
I wore it the first day I got it and when I tried to put it on again, I could not close the bracelet.
16 maggio 2026
Risposta di The RealReal - Summit, NJ
We’re sorry the bracelet clasp is not working as expected. We appreciate you sharing this and will pass it along to the team. Please reach out to us at reviews@therealreal.com so we can review this further and assist.
Delivery was quick
Delivery was quick. I love that fragile was on the box so it was handled carefully and I love that UPS was used as FedEx isn’t the best. I love my bag and it’s in better condition than the photos. Looks brand new so whoever has it took good care of it. The bag has a little smoke smell but hoping to get rid of that. Will definitely use TRR again. Love my bag and the quality.
17 maggio 2026
Risposta di The RealReal - Summit, NJ
We are so happy to hear you love your bag and its quality, and that the delivery was quick and handled with care. We appreciate your kind words and look forward to assisting you again.
Real good ,thank you so very…
Real good ,thank you so very much.everything was so outstanding, will buy again..
16 maggio 2026
Risposta di The RealReal - Summit, NJ
We're so happy everything was outstanding! We appreciate your kind words and look forward to serving you again.
Great pillow
Great pillow. As described- as new condition. Great price. Shipped quickly.
16 maggio 2026
Risposta di The RealReal - Summit, NJ
We're so glad you enjoyed your pillow and our service! Thank you for your kind words.
Excellent from the start to the end
Excellent from the start to the end. Very happy with my purchase.
16 maggio 2026
Risposta di The RealReal - Summit, NJ
We're so pleased you're happy with your purchase. Thank you!
Arrived on time and was in the…
Arrived on time and was in the condition that was advertised.
15 maggio 2026
Risposta di The RealReal - Summit, NJ
We're so pleased it arrived on time and as advertised. We appreciate your feedback!
I got what I expected and way more
I got what I expected and way more! Thank you! I honestly love it and I can't wait to make more purchases 🩷
13 maggio 2026
Risposta di The RealReal - Summit, NJ
We're so happy to hear you love it and got more than you expected! We appreciate your kind words.
Love staff in Summit
Love staff in Summit, NJ location . Super helpful and professional and also great customer service.
13 maggio 2026
Risposta di The RealReal - Summit, NJ
We are so glad to hear you had a great experience with our helpful and professional team!
Risposta di The RealReal - Summit, NJ
We are so happy you enjoyed your experience with us. Thank you for your kind words and positive feedback!
Risposta di The RealReal - Summit, NJ
We appreciate your feedback!
Risposta di The RealReal - Summit, NJ
We appreciate your positive feedback! We are glad you are happy.
Everything was as described and quickly…
Everything was as described and quickly delivered
6 maggio 2026
Risposta di The RealReal - Summit, NJ
We appreciate your feedback! We're glad everything was as described and delivered quickly.
Risposta di The RealReal - Summit, NJ
We appreciate your feedback.
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