I have been using the PetLabCo. joint care chew for over five years for my ageing pug. At 15 years old, she is doing great. She does have some degenerative issues not related to joints that are givin... Leggi di più
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Jury is still out on whether the product works (only been 2 wks) but already trying to send me “my next subscription” shipment (despite buying a 3 month supply initially) Tried to change the shipm... Leggi di più
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I am now on my 4th month and i was not sure if it was going to work BUT i am saying it has controlled my pugs allergies and i am now taking away Apequel. This is huge!! It has stopped my dog from lic... Leggi di più
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Fast, efficient delivery. I would have gone for the extra bonus offers (as I have done in the past on a few orders) but the shipping bags have not been large enough. I lost three tubs in a shipment t... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Scritti dall'azienda
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Informazioni di contatto
1145 Midland Avenue, M1k 4H2, Toronto, Ontario, Canada
- +1-873-300-6088
4,3
Eccellente
366 recensioni
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Le persone hanno visualizzato anche
Great Company
We’ve been dealing with PetLab Co for about a year. They are friendly, easily contacted and reply in a timely manner. Any questions we have had were expertly answered and the products we have ordered have been shipped with speed. We would recommend this company to anyone who needed their services.
24 giugno 2025
Risposta di PetLab Co. - Canada
Hi Troy & Martha,
We're so pleased to hear that you've had a positive experience with us over the past year! We appreciate your kind words regarding our friendly service, prompt responses, and speedy shipping. Your recommendation means everything to us and motivates us to continue delivering top-notch products that pet owners can trust. ❤️
Warm regards,
PetLab Co.
Amazing products
There is not one product I would not buy from Pet Lab. Their pure goodness for my babies.
18 giugno 2025
Risposta di PetLab Co. - Canada
Hello Ginger,
We appreciate you sharing your wonderful experience with our products! It means so much to us that you trust our brand to provide goodness for your beloved pets. Thank you for being an essential part of our community and for choosing our products to care for your pets' health!
Warm regards,
PetLab Co.
My boy
I use 2 products from PetLab. One for allergy itching and one to help clean his teeth and breath.
My boy, Riley, eats both without a problem! It's noticeable how cleaner his teeth are! He's also not scratching nearly as much. I'm pleased if he likes it and it helps him.
1 giugno 2025
Risposta di PetLab Co. - Canada
Hi Kathleen,
We appreciate your wonderful review! It's great to hear that your dog enjoys both products and that you've noticed changes in his dental health and skin discomfort. It’s stories like yours that keep us motivated and passionate about what we do. 🌟
Warm regards,
PetLab Co.
Extremely satisfied with the product
Extremely satisfied with the product. My pet loves the treats.
30 maggio 2025
Risposta di PetLab Co. - Canada
Hi Karen,
We're extremely happy to hear that your pet loves the Allergy & Immune Chew! Thank you for letting us know; we appreciate your positive feedback so much.
Best regards,
PetLab Co.
Missing/Different Product
Package arrived opened and had a missing/different product than what I had ordered.
6 giugno 2025
Risposta di PetLab Co. - Canada
Hi Joshua,
We're sorry to hear you had this experience. We will take care
of this ASAP. Someone from our Customer Experience Team will reach out to you about sending a replacement order with the correct items. Thanks for being part of our community! We hope your dog enjoys the Probiotic Chews.
Best regards,
PetLab Co.
Took under a month for me to start…
Took under a month for me to start noticing how much better my pups breath was. Teeth even looked cleaner than before too! Absolutely recommend to all pup (young & old) parents
2 maggio 2025
Non scritta su invito
Risposta di PetLab Co. - Canada
Hello Brenton,
We're happy to hear that you noticed changes in your pup's breath and teeth! Your recommendation means a lot to us, and we appreciate your support.
All the best,
PetLab Co.
Paws 🐾 are free from licking
Our dogs are not licking their paws, incessantly, like they used to! Their breath smells better! We are hopeful, that this will them, long term!
3 giugno 2025
Risposta di PetLab Co. - Canada
Hi Peggy,
We're glad to hear that your dogs are doing better! It's always rewarding to know that our products are making a difference for our customers and their beloved pets.🥳 We appreciate your positive feedback and hope it helps them long-term, too!
Kind regards,
PetLab Co.
Risposta di PetLab Co. - Canada
Hi Joan,
We appreciate your excitement and hope Stella enjoys the journey with our probiotics! We can't wait to hear how it goes for her.
Best regards,
PetLab Co.
I have 2 dogs same size n both of there…
I have 2 dogs same size n both of there breathe got better n there teeth doesn't seem to have as much build up I've been using it for a little over a week now. N seeing improvements so good so far.
22 maggio 2025
Risposta di PetLab Co. - Canada
Hi Ashley,
We're glad to hear that you're seeing some positive changes in your dogs' breath and teeth! It's great to know that you've had a positive experience so far. Thanks for sharing your feedback, and we look forward to hearing more positive results soon!
Kind regards,
PetLab Co.
I think PetLab is amazing
I think PetLab is amazing. My dog really enjoys the treat aka vitamin chew 🤗
12 maggio 2025
Risposta di PetLab Co. - Canada
Hello Jennifer,
Thanks for your amazing review! We're so happy to hear that your dog enjoys our chews! Cheers to happy and healthy pups!
Best regards,
PetLab Co.
Risposta di PetLab Co. - Canada
Hi Beatriz,
We're so happy to hear that our Probiotic Chew has helped your dog feel better and manage their allergies. It's our mission to provide the best possible care for pets, and we're thrilled to know we've made a positive difference in your furry friend's life.
Best regards,
PetLab Co.
Risposta di PetLab Co. - Canada
Hello Terry,
We're so glad to hear you're enjoying our ProBright Advanced for your dog! Thank you for sharing your positive experience.
All the best,
PetLab Co.
I only want order one time
I only want order one time, but your company continues to send out every months, I am no longer have any more dog
I been email and told your company . But you guy still charged to my PayPal account and keep sending things that I am no longer need it. Thanks I am asking you stop sending and take the money from my card!!!!
14 maggio 2025
Risposta di PetLab Co. - Canada
Hi there,
We're sorry for any confusion caused. As long as a one-time purchase is selected, you won’t be placed on a subscription. Additionally, we haven't received any communication from you regarding a cancellation. We're looking into this matter to ensure your subscription is canceled. We appreciate your patience as we work to resolve this issue.
Best regards,
PetLab Co.
We've been using the PetLab Probright…
We've been using the PetLab Probright Advanced with minimal success after 2 months, but decided to continue after being told that 3 months were needed to see best results. After just noting that I was charged for another shipment of 2 months supply which is stated to be on it's way, I went on their site to change frequency of shipments. It automatically, immediately billed me for another supply shipment. I've tried to call and reach out over their contact info to no avail. This has gone on for hours and I'm so tired of wasting my time on this issue. Their website seems very inefficient and faulty at best, if not scammish feeling. Upon calling and waiting, I was told I would hold my place in line and they would call me back, but that has been 2 hours ago. I don't like being a slave to my house phone when I need to be outside working. Disgusted.
14 maggio 2025
Non scritta su invito
Risposta di PetLab Co. - Canada
Hi Denise,
We're sorry about your recent experience. We are committed to delivering exceptional support, but during peak times, call volumes may lead to longer wait times than we desire. We value your feedback, and we're committed to providing a seamless and positive experience for all our customers. We are eager to check into this to assist you and your dog. Kindly share your Order ID with us for better assistance.
All the best,
PetLab Co.
Please send me a number so i can talk to someone…
You font have a way of getting in touch with the company. I need to stop my subscription for the chews for a little while I have 8 tubs or more of chews. Please send me a number so I can talk to someone. Other than this it's good
12 maggio 2025
Non scritta su invito
Risposta di PetLab Co. - Canada
Hello Robert,
We're sorry for any trouble you’ve had getting in touch. We’re here to help and make sure we get this sorted for you! Could you please share your order ID? If you'd prefer to speak with someone directly, you can reach us through the 'Contact Us' page on our website — we’d be happy to assist you over the phone as well. Thank you for your patience, and we're really glad to hear your dog is enjoying the chews overall!
Best regards,
PetLab Co.
Subscription’s make it easy
Always have a great experience. I wish I could afford to have this order filled every month. But it’s on the pricey side for a supplement.
1 maggio 2025
Non scritta su invito
Risposta di PetLab Co. - Canada
Hi Sabina,
We appreciate your kind words and are glad you've had a positive experience with our product. We understand that cost is an important factor for many customers, and we strive to provide high-quality supplements at a fair price. We also want to mention that we offer discounts on bulk purchases and subscription services, which can help you save even more.
All the best,
PetLab Co.
The product seems to be fine, shipping way too EARLY
The product seems to be fine, but you keep moving up my delivery time (unsolicited) to where I have two months MORE product than I need. I moved my delivery date back, once, to better coincide with my dogs once daily use of said product, and now I’m TWO MONTHS ahead. This angers me, because you’re taking my money. YOU are advancing the dates yourself and it’s not a good business practice. Biding the time when I cancel . She’s 13. Not pleased with your methods of shipping more than once a month for a 30 piece product.
7 maggio 2025
Non scritta su invito
Risposta di PetLab Co. - Canada
Hi Audrey,
Thank you for reaching out, and we're truly sorry to hear about the frustration caused by the changes to your delivery schedule. That’s certainly not the experience we want for our customers. We’d really like to look into this further and make things right. Could you please provide your order ID so we can investigate the issue in more detail? We appreciate you bringing this to our attention, and we’re here to help.
Warm regards,
PetLab Co.
Great customer care.
Great customer care.
Was one occasion where a scheduled delivery didn't turn up as lost in transit.
Customer care not only sorted out the issue promptly but put the replacement delivery on express.
8 aprile 2025
Non scritta su invito
Risposta di PetLab Co. - Canada
Hi Glenn,
We appreciate your feedback and are glad to hear that you had a positive experience with our customer experience team. We understand that delivery delays can be frustrating, and we strive to resolve such issues promptly. We're pleased that our team was able to address your concern and ensure a timely replacement delivery.
All the best,
PetLab Co.
Excellent products and service
Products and customer service are stellar. My dog's teeth and breath are fantastic using the ProBright powder. Shipping, product quality, and service have been excellent. Great company to work with. I love the subscription service as it makes keeping items in stock convenient.
1 maggio 2025
Non scritta su invito
Risposta di PetLab Co. - Canada
Hi David,
Thank you for your kind words! We are happy to hear that our products have been a great fit for your dog. We appreciate your feedback on our shipping, product quality, and customer service. We strive to provide the best possible experience for our customers, and we are thrilled that you are happy with our subscription service.
Warm regards,
PetLab Co.
You could start by fixing your site I…
You could start by fixing your site I changed to every 2 months and again your sending it every month. I love the product. But not the site I have canceled my order completely because of this it has been an ongoing problem for months.
28 aprile 2025
Risposta di PetLab Co. - Canada
Hi Catherine,
We're sincerely sorry for the inconvenience caused by the recurring billing issue. We appreciate your feedback and are working hard to improve our customer account portal and ensure a smooth customer experience. We value your loyalty and are sorry to hear you've had to cancel your subscription. We hope you’ll consider being part of our community again.
Kind regards,
PetLab Co.
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