The Natural Pet Store Recensioni 

I have a direct debit subscription set up with this shop and for a few months I was receiving cat food on time, all being good. However, for this month I was charged automatically as always but the delivery didn’t arrive. I also didn’t receive the usual order dispatch/delivered emails from dpd or any other delivery company. I emailed the shop and I was told that the order was delivered… I told them that it can’t be true and that I had no emails and no cards left from any of the delivery companies. I was asked if I wanted a refund, which I thought was strange because I need this kibble in order to feed my cat ... My orders was set so that each time I run out, a new pack gets delivered. I asked for the replacement and I was told that it will arrive today but it’s 10pm, and it hasn’t been delivered and no emails from dpd or anyone once again. I’m not sure what’s happening, I can see that other people have complained about this too. I don’t trust this shop anymore.

Update:
I have now received a refund. The communication has been great, hence changing from one star to three stars; however, I won’t be ordering from this shop again. Mainly because I was given false information twice. If shop was honest about their problems with the supplier from the beginning I would have been more understanding.

Totally excellent!

Very good prices, super fast dispatch and delivery, thank you.

Really frustrating HUGE lack of communication 😡 my monthly subscription has not arrived, payment was taken 2 weeks ago & no sign of food. I’ve emailed, no response 😡 no contact no, really poor service, & I’m out of pocket big time!

Easy to change subscription and kept upto date in regard to the payment and delivery.

Great price, good communication and speedy delivery

It’s my first time buying, but I know I will become a regular customer.
The prices were competitive and my order was despatched and arrived quickly - and I was notified at every stage - what more could I ask for?

Your website offered a 10% discount on our first.

However, although we ordered dog food in good faith, you have refused to honour this advertised discount.

Completely unsatisfactory. We will not be recommending you to other dog owners.

I have been trying to contact the company for days as my monthly dog food order has not arrived. DPD said it was coming but it hasn't and now it seemed to have vanished, and I'm not getting any replies to my emails, and there is no telephone number to phone.

Very quick delivery, product as ordered

The best prices out there and very quick free, delivery of our two dogs' food and treats.
Excellent service all round. Very glad I found you!

The pet accessories here are top-notch, and their treats are simply fantastic! I love the quick delivery service that never disappoints.

Brilliant service, good product range and fair pricing - will be shopping here again!

Well Dpd delivered it when you said they would but not having a puppy before we gave him just a little bit out of the packet and closed it and left it on the side. The next morning it really did smell I think it was off it gave the puppy diarrhoea. It’s not cheap so I was disappointed probably won’t buy any more——sorry

Really reliable, and super fast. The food arrives right at your door and in recyclable packaging 🙂 the cheapest place for cold pressed food to.

order dog food here, guaranteed that the dog will love the food and the price is right on the wallet