Paid for next day delivery came on 3rd day ,dog toy missing (dog not impressed)I had to message them thinking it was coming seperate No just wasn't in .did get quite a quick refund
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Scopri cosa dicono le persone
I buy arden grange tin dog food on a regular order . Spending about £200 each month Quite a few tins arrive in a badly dented state in most monthly orders and some are actually burst open and the d... Leggi di più
Tribal kibble for our dog has nothing less than brilliant.we though we were going to lose her when she started to digest her own stomach. HA foods only made her stomach worse. The Tribal nutritioni... Leggi di più
I would avoid ordering from this store online. I bought dry cat food and paid for 1-2 days shipping and 6 days later have not received anything. The tracking on DPD shows that the courier hasn’t even... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
One-Stop Shop for Natural Pet Products
Informazioni di contatto
9 The Stirling centre , RG12 2PW, Bracknell , Regno Unito
- Hello@thenaturalpetstore.co.uk
- thenaturalpetstore.co.uk
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Thank you for the fast delivery
Great!
Very reasonable prices.
When contacting the company I received a very quick and helpful reply resolving my issue. Would definitely recommend.
Prompt delivery
Prompt delivery and at a good price. Will definitely order again. Thank you.
Awful Customer Service
I set up a repeat order for dog food earlier this year. They have only managed to deliver one of the three scheduled orders since. I understand that sometimes stock can be unavailable but they don't provide any communication at all. My latest order was paid for by direct debit on 9th November and I have heard nothing from them to explain why my order is late or whether it will be delivered at all. I will now have to chase them up again and will probably have to wait for a refund to buy my order elsewhere.
All aboard the pancreatitis express
I ordered some moon bones from this company along with a number of other things. While the other things were fine, the moon bones were nothing short of a health hazard. They had a layer of thick fat as well as chunks of fat on them. I was able to remove some of it but after stabbing myself with a knife while tackling the tricky bits, I gave up and put them in the bin.
Edited to say: TNPS did refund me in fairness to them. The reply below says moon bones are quite fatty but this is not a description I have ever ready about moon bones; they are almost always described as low fat treats. I think this company should make it clear that their moon bones are different or, even better, stop selling goods that will likely give dogs diarrhea and could contribute to long term health problems such as pancreatitis.

Risposta di The Natural Pet Store
Easy website to use and quick delivery.
Easy website to use and quick delivery. Will certainly use again.
What a fabulous company
What a fabulous company. Nothing is too much for them. Deliveries are good. Prices are good. Can’t recommend them enough.
Need to work on delivering as quoted.
Asking for review and as yet have failed to deliver, so not very impressed by service, and don’t know about product!
Very efficient
My order was received well within the delivery time promised and arrived in excellent condition. Thank you
Goods arrived promptly.
Quality well priced products
Quality well priced products, well packaged, delivered promptly
The Web site makes it very easy to…
The Web site makes it very easy to order and everything arrives very quickly. Good quality and a very good price.
Amazing prompt online service delivered…
Amazing prompt online service delivered in time
Fast delivery
The customer service especially from…
The customer service especially from Ashley who was very prompt to deal with my missing order and who resolved it very quickly
Ordered and delivered within a couple…
Ordered and delivered within a couple of days
So far so good
Only been purchasing our fur babies food on subscription for 2months and so far so good. They let you know in advance when monies will be next due before hand and notify you when the delivery of the food is expected and food is delivered in plenty time before you run out lovely fast and friendly service.
A lovely touch is that they always send a thank you even though its a subscription and they know we are ordering .
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