What an absolute s*it show. If you want to waste money then buy. Took 4 weeks for order and from packaging I new this was going to be bad hole box was falling apart was stupidly thin and the blade wa... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Shipping and processing can be a bit of a toss up, personally I had to reach out to obtain an update and tracking number after two weeks. Smooth from there, arrived on time and order was correct. Th... Leggi di più
L'azienda ha risposto
Knife eventually arrived and shocked by its poor quality. Have been truly ripped off..It’s tat shop/Poundland product at best. Free engraving is clearly a ploy to prevent you from returning,, Should o... Leggi di più
After reading some reviews I was concerned so decided to get in touch via Instagram where all doubts were put to rest thanks to great customer service so I made an order. It came in 9 days as it was i... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Join us and embark on a culinary journey with knives that are as exceptional as your culinary creations. Elevate your kitchen experience and savor the art of cutting with our premium kitchen knives and exquisite Damascus blades. Thank you for choosing us as your trusted source for the finest cutlery. Happy cooking!
Informazioni di contatto
Germania
- theknifebase.com
3,0
Nella media
79 recensioni
Ha risposto al 7% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Dispatch date
Ordered 2 weeks ago now and still in dispatch, apparently hasn’t even got to Royal Mail yet. I’ve been using my dull college knives and was so excited to get my new knife yet am still waiting for it to be on its way. Not been informed on how long to expect.
16 agosto 2024
Non scritta su invito
Risposta di The Knife Base
Hi Ruben,
Thank you for sharing your experience and we do apologize for the delay.
Upon checking your order should have been delivered already and we hope it meets your expectations.
Kind Regards,
Makadi
Sharp and perfectly balanced
Sharp and perfectly balanced, this knife makes cutting effortless. A must-have in any kitchen.
13 agosto 2024
Non scritta su invito
Risposta di The Knife Base
Hi Moksh,
Thank you for your feedback.
It's great to hear that the knife meets your expectations. We appreciate your honest feedback.
Warm Regards,
Makadi
Hidden Charges
The Knives themselves are amazing. I ordered the Daichi set.
My complaint however is with customer service. I live in Canada and had no idea these knives were coming from Hong Kong. I was not given any shipping information until I received a notice from from DHL asking me for "duty/import charges". At first I thought it was a scam but turns out it wasn't. For me it was hard to get in touch with customer service likely because we are in completely different time zones. I ended up paying the "duty/import" charges so be prepared to pay some hidden costs if you want these knives. So I ended up paying much more than what was stated on the website. Transparency would have been helpful for me.
12 luglio 2024
Non scritta su invito
Risposta di The Knife Base
Hi Evelyn,
Thank you for your honest feedback.
We apologize for any misunderstanding regarding the import duties. We are currently working on making our "Shipping Policy" more transparent to ensure that all customers are fully informed about potential import duties.
We appreciate your patience and understanding and hope to serve you better in the future.
Best regards,
Makadi
Service and Quality
The quality of the knife I purchased is truly exceptional! Finally, I have a knife in my kitchen that cuts everything like soft butter.
I'm also very satisifed with the service, great product overall!
15 luglio 2024
Non scritta su invito
Risposta di The Knife Base
Hi Dave,
Thank you for your honest feedback!
We're thrilled you love your knife and appreciate our business.
If you ever need anything else, just let us know.
Kind Regards,
Makadi
Beautiful Knife Set
The knife set is beautifully made and elegant. I am very pleased with it.
1 luglio 2024
Non scritta su invito
Risposta di The Knife Base
Hi Arman,
Thank you for sharing your experience.
It's great to hear that the knives meet your expectations. We appreciate your honest feedback.
Kind Regards,
Makadi
Pretty good
Everything was great, nice customer service, super product!
25 giugno 2024
Non scritta su invito
Risposta di The Knife Base
Hi Amed,
Thank you for leaving a review.
We're thrilled you love your knife and appreciate our business.
Best regards,
Makadi
I ordered it from another country
I ordered it from another country. They helped me really good and Quick with the delivery and I'm really thankfull with the quility of the knifes!
20 giugno 2024
Non scritta su invito
Risposta di The Knife Base
Hi Wares,
Thank you for your feedback.
And we're glad to hear they arrived safely and met expectations.
Best Regards,
Makadi
Great quality, quick delivery
Love this knife set! Top quality, cuts very well & my order was handled with great customer service and delivered efficiently. Will definitely recommend!
18 giugno 2024
Non scritta su invito
Risposta di The Knife Base
Hi Rojaa,
Thank you for your honest feedback.
It's great to hear that the knives meet your expectations. We appreciate your honest feedback.
Best Regards,
Makadi
Love my knives
I love the knives set and the color. They blend in my kitchen. Knives are very sharp. Very quick and responsive customer service. Issue was immediately solved. Very very satisfied with my purchase.
18 giugno 2024
Non scritta su invito
Superb knives
Superb knives, extremely sharp. Fantastic customer service.
1 maggio 2024
Non scritta su invito
The knives are superb
The knives are superb, however the delivery took ages hence the 4 stars.
10 aprile 2024
Non scritta su invito
Risposta di The Knife Base
Hi Ian,
Thank you for your feedback.
We're delighted to hear you're enjoying our knives, and we're actively working to improve our delivery times for a better experience in the future.
Kind Regards,
Makadi
Beautifully made !
Beautifully made , extremely sharp and has excellent weight . Highly recommended!
9 aprile 2024
Non scritta su invito
Risposta di The Knife Base
Hi Dennis,
Thank you for your feedback.
We're glad that you are satisfied with our products and service.
Kind Regards,
Makadi
Sharp knives
Quality of the knives as advertised. Good price/performance ratio. I am very satisfied. The long-term test is still pending. Highly recommended, every penny is worth it!
15 marzo 2024
Non scritta su invito
Risposta di The Knife Base
Hi Frhea,
Thank you for sharing your experience.
It's great to hear that the knives meet your expectations. We appreciate your recommendation and look forward to your long-term feedback.
Kind Regards,
Makadi
Timely and fuss-free delivery
Timely and fuss-free delivery, and knife is beautiful. Lighter than I expected.
21 marzo 2024
Non scritta su invito
Risposta di The Knife Base
Hi Jonathan,
Thank you for your honest feedback.
We're thrilled to hear that you received your order promptly and that you're enjoying the design.
Best regards,
Makadi
I bought the knives as a gift.
I bought the knives as a gift for a friend and he was very happy. Good strong and sharp material.
18 febbraio 2024
Non scritta su invito
Risposta di The Knife Base
Hi Ahan,
Thank you for leaving a review.
We're glad to hear that your friend does love his new knives!
Best regards,
Makadi
High-quality products and excellent…
High-quality products and excellent customer support.
I will order more from this company.
13 febbraio 2024
Non scritta su invito
Risposta di The Knife Base
Hi Rossan,
Thank you for your honest feedback!
We're thrilled you love your knives and appreciate our business. It was our pleasure to accommodate your requests and ensure your satisfaction.
If you ever need anything else, just let us know.
Kind Regards,
Makadi
Pretty good knives.
27 febbraio 2024
Non scritta su invito
Risposta di The Knife Base
Hi M,
Thank you for sharing your experience.
It's great to hear that the knives meet your expectations. We appreciate your honest feedback.
Kind Regards,
Makadi
Worth the wait..
It does take a little while to get the knives, but it is definitely worth the wait. They look awesome, I highly recommend them. It was packaged well and arrived safely.
5 febbraio 2024
Non scritta su invito
Risposta di The Knife Base
Hi Miron,
Thank you for your honest feedback.
We appreciate your patience!
And we're glad to hear they arrived safely and lived up to your expectations.
Best Regards,
Makadi
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