I gave five stars because, my initial order was delivered to the wrong address. I was very disappointed because I was looking forward to training my five year old grand daughter whom is moderately... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I made a specific enquiry regarding the use of the pencil grip and I received a great response from Lyka, one of the staff at Groovd Learning Tools, which promptly answered my question. I am so impre... Leggi di più
I had specific requests with an order and sent emails asking for assistance. I've exchanged a few emails with your company since then and have always received responses within a few minutes. I feel... Leggi di più
I needed to modify my order moments after I placed it. I looked for a way to communicate that and saw the email contact. I left an email, went about my business for the rest of the day and later saw... Leggi di più
4,7
Eccellente
220 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 42% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Love the letter advising the order has…
Love the letter advising the order has been shipped! Very quaint & gave me a little Friday giggle, so I sent a thank you letter back, in the same vane. Keep up the great work!
2 ottobre 2026
Non scritta su invito
Engaging experience!!
Engaging experience! The care and love put into the books. From the initial marketing, to the up to date information when placing an order to delivery. We would absolutely purchase from this company again. Customer Service is 2nd to none. A🌟🙌
15 settembre 2026
Non scritta su invito
Very quick response and the video on…
Very quick response and the video on how to assemble pen was excellent. Maybe an instruction sheet with the books would be helpful and stop people like me contacting you ha ha
1 ottobre 2026
Non scritta su invito
Prompt & honest response from Marj
Prompt & honest response from Marj. Who was friendly and helpful.
30 settembre 2026
Non scritta su invito
The whole experience of shopping with…
The whole experience of shopping with Groovd is exceptional. They are so encouraging and open with their communication and responsiveness I am very impressed.
30 settembre 2026
Non scritta su invito
The best customer experience
The best customer experience. I dealt firstly with Jenny & then Marj who went above & beyond in such a timely manner to resolve my issue after I had incorrectly ordered.
29 settembre 2026
Non scritta su invito
The response was very quick
The response was very quick, and Jenny was very helpful, and put my mind at ease.
29 settembre 2026
Non scritta su invito
On contacting customer service
On contacting customer service, I had an immediate reply with a satisfactory outcome.
29 settembre 2026
Non scritta su invito
I love this company's customer service
I love this company's customer service! Received answers very quickly before I was willing to place my order. My order was held for 48 hours until I completed it and also was provided with a discount.
Smaller businesses, not corparations, will go the extra mile and stand by their promises. They did just that and I greatly appreciate it.
29 settembre 2026
Non scritta su invito
Problem solved immediately
Problem solved immediately. Thank you.
29 settembre 2026
Non scritta su invito
Very good customer service
I was not happy with my purchase, so they offered me a 15% refund, or I could send the item back. The refund was actioned straight away. Very good customer service.
29 settembre 2026
Non scritta su invito
Corrected a confusing generated email…
Corrected a confusing generated email promptly. Thank you.
29 settembre 2026
Non scritta su invito
Excited to gift this to my grandson .
Fast and quick to answer any questions.
There was a missing orders on an invoice but it was figured out fast and a response was given.
28 settembre 2026
Non scritta su invito
Immediate resolution
I submitted my email address with an error. As soon as I realized the error I notified the company. It took several hours but they corrected the error.
27 settembre 2026
Non scritta su invito
Problem solved
29 settembre 2026
Non scritta su invito
Very prompt reply to my query.
29 settembre 2026
Non scritta su invito
Very efficient and helpful
Very efficient and helpful. I was concerned when I didn't get my confirmation and I contacted the customer services. They responded immediately and traced my order and sent me the confirmation. I look forward to receiving the product.
Thank you
28 settembre 2026
Non scritta su invito
Prompt attention to my issue and prompt…
Prompt attention to my issue and prompt correspondences! Thank you.
26 settembre 2026
Non scritta su invito
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