I gave five stars because, my initial order was delivered to the wrong address. I was very disappointed because I was looking forward to training my five year old grand daughter whom is moderately... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I made a specific enquiry regarding the use of the pencil grip and I received a great response from Lyka, one of the staff at Groovd Learning Tools, which promptly answered my question. I am so impre... Leggi di più
I had specific requests with an order and sent emails asking for assistance. I've exchanged a few emails with your company since then and have always received responses within a few minutes. I feel... Leggi di più
I needed to modify my order moments after I placed it. I looked for a way to communicate that and saw the email contact. I left an email, went about my business for the rest of the day and later saw... Leggi di più
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 42% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Customer service is outstanding
Customer service is outstanding. Thank you for standing behind your products and putting customer service first! I will definitely be back to make some more purchases!
Shaky start with difficulty ordering
Shaky start with difficulty ordering , but right away the team approached and put my mind at rest enough for me to try to order again , was successful and I am so glad I did , will be watching with interest and excitement to see what groovd.com have in store for us going forward , roll on xmas .
Thanks Guys Adele
Linny
Fantastic response to my question.very helpful customer service.Thank you.
Best customer service experience
The customer service was very responsive and professional. The products are great and innovative. Thank you.
Great customer service
Great customer service! Fast, friendly & efficient.
They responded right away
I like the continuous contact of…
I like the continuous contact of letting me know what all was going on and where they were as far as packing my purchase up and shipping it. Not sure if it is AI but the personal note from Jan was a very nice touch.
Highly professional company.
The communication with this company is outstanding. Sadly, I had to cancel my order due to financial restraints but Groovd was so professional and understanding and processed my refund immediately. I will certainly buy from them again when I am able.
Very good customer service
Very good customer service. Kept me in the loop on my order.
Vey quick in responding to my query and…
Vey quick in responding to my query and sorting it out.
Customer service to positively resolve…
Customer service to positively resolve an issue was second to none.
Terrific feedback from company!
Feedback from the company is great & the addition of such whimsy in communicating their shipping process is sure to put a smile on anyone's face 😄. Very creative.
If the products are as good as their customer appreciation, I'll be very happy.
Customer Support
After submitting an order, I realized that the system automatically put my unit number to the 2nd line, which I was a bit worried. I emailed Groovd and I received a respond from Jenny very fast saying that she has added the unit number successfully. This might seem small but it's important to me. Good response, seems well organised. I feel good and am looking forward to receiving the goods.
Absolutely superb customer service
Absolutely superb customer service! Couldn’t be more satisfied. Thank you so very much Groovd Team!! 🙌🤩💖
Outstanding!!!!
TheGroovd.com provided me with…
TheGroovd.com provided me with exceptional customer service when i messed up and entered my email address wrong and couldn’t find my order. They were on it so fast and were extremely professional and so nice!
order follow up…
The follow up and order correspondence has been greatly appreciated.
Excellent response time and great…
Excellent response time and great results. Customer service is amazing!
Talk about great customer service and a…
Talk about great customer service and a fast response! I paid through PayPal and it didn't redirect me there so I couldn't confirm my address. PayPal used an old address and I emailed the company immediately to change to the correct address and they sent me an email within 2 minutes and fix the problem! So thankful!
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