I gave five stars because, my initial order was delivered to the wrong address. I was very disappointed because I was looking forward to training my five year old grand daughter whom is moderately... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I made a specific enquiry regarding the use of the pencil grip and I received a great response from Lyka, one of the staff at Groovd Learning Tools, which promptly answered my question. I am so impre... Leggi di più
I had specific requests with an order and sent emails asking for assistance. I've exchanged a few emails with your company since then and have always received responses within a few minutes. I feel... Leggi di più
I needed to modify my order moments after I placed it. I looked for a way to communicate that and saw the email contact. I left an email, went about my business for the rest of the day and later saw... Leggi di più
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 42% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I got a reply within 2 hours
I got a reply within 2 hours, well outside of office hours. Well done. I received a beautifully written explanation of what to expect and a simple link to recheck transit information.
Thank you Raphael!
Ordered for my granddaughter........one item in error and emailed…
Ordered one item in error and emailed for it to be removed from order before shipping. Replied promply would do this and also processed the refund same day. Refreshingly impressed with customer service!

Risposta di thegroovd.com
Very helpful supportive and friendly
Very helpful supportive and friendly. Very patient and fair. Wonderful company
I appreciate the prompt response.
I appreciate the prompt response.
My problem was resolved with speed and…
My problem was resolved with speed and efficiency. Well done The Groovd.
Flagged up a mistake and refunded as…
Flagged up a mistake and refunded as soon as possible
Follow up.
I was curious about my package not being received so I sent an email to follow up and was immediately informed
about standard shipping.
Thank you for your prompt response to my concern.
Much appreciated.
Zuvida
I was surprised to get a response!
I was surprised to get a response!
Better yet, I can place my order without needing to become a monthly payment!
Thank you so much Marj for your…
Thank you so much Marj for your understanding and excellent customer service I will purchase from this company in the future as they have fantastic products for children’s educational needs
I sent an email with an I enquiry about…
I sent an email with an I enquiry about my order and the guys at thegroovd got back to me immediately and sorted things out for me
My order was originally delivered to…
My order was originally delivered to the wrong address out of state, I notified customer service and was sent a new order to my correct address. I received my order and am extremely satisfied. Can hardly wait to have my granddaughter start learning how to write her letters and numbers. She's only 2 now but I am getting prepared
This was purchased for my granddaughter
This was purchased for my granddaughter, so I did not open the package. Sorry I can’t help you more.
The team were very responsive and…
The team were very responsive and helpful.
Their communication was excellent in making sure of my order satisfaction!
Thank you!
Ability and willingness to cancel and…
Ability and willingness to cancel and refund due to my order error. Thank you
I was very nervous purchasing on line…
I was very nervous purchasing on line but the reply to my upsale purchases i didnt actually want was so quick and so thorough. I was reassured it was no problem and could be removed and several quick reply emails all sorted .
An excellent service and so friendly
My problem was dealt with quickly and…
My problem was dealt with quickly and efficiently by a very pleased member of staff. I am now waiting for my order to be delivered.
Great customer support and rapid…
Great customer support and rapid replies from Jen highly recommend
Customer service the way it should be.
We thought we had lost our parcel and your team were so amazing in helping us and kept following up until all was good.
We will be back for sure. Thank you team Groovd.
Patience is a Virtue
They asked me for a review and I purchased as a Christmas gift. I asked them to check back with me in January and they wished me a Merry Christmas and said they would!
Tell me exactly where I can find it and…
Tell me exactly where I can find it and how much
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.







