The Grill Store Recensioni 190

Great price and quick delivery on my Kamado Joe big block charcoal.

This website doesn’t respond to emails and their advertised phone number is voicemail. I placed a high value order that was advertised as “in stock” and they have not responded in over a week and a half since (other than to change their false advertising to now being “out of stock”. This website uses False advertising to win business. Have reported to ASA and trading standards. Raising a bank refund.

I simply needed to stock up on BBQ charcoal. They had what I wanted at a price slightly better than most. It arrived much faster than expected. I’d definitely use them again.

First delivery attemp to a wrong address. Customer service not responding at all.

Easy ordering, good selection of items, kept informed and my order was delivered very quickly, with good packaging.

Good communication
Excelent Product
Smooth Delivery

First time using The Grill Store and I’m very impressed. Quality product, fast delivery and not unreasonably expensive. All good and I will be back for more, if we ever see sunshine again.

Prompt delivery and great price.

Prompt delivery of Komado Joe charcoal at a reasonable price.

Apparently in process of moving since November 2023. I am unable to return a defective heater for£94.99 because I need the company to send labeling for Parcelforce to send back and to get reimbursed. No one should buy from this company.

Great communication. I had a specific request with my order of Lumpwood. The team came back to me instantly with a highly positive response.

Don't buy anything from here!!!!! Please listen to all the reviews about poor customer service because it is impossible to contact the company. I ordered a product which was delivered with no issues. However I want to return the item as it doesnt work for me. I emailed about this but I have yet to receive a reply and it’s been almost a week. Their phone number is pretty much a dead end as the call goes to voice mail which is full so you can’t even leave a message. I contacted them via instagram and got no reply. I only bought it seeing as the returns policy was within 30 days of purchase. But they don't even have a phone number that works or an email address that gets looked at during business working hours. Please purchase elsewhere!!

I researched a lot before purchasing this as there are so many bean bags and often they are rubbish but it’s difficult to know!

This one however is brilliant! It’s strong and great quality. My son loves it and we are already making space for the next one we buy.

Delivery was initially delayed but I contacted the shop and they rectified it and sent a new one fast track which we received!

Really poor customer service. Placed an order nearly a week an ago and no further communication. Unable to contact the company. Starting to wonder if they are a genuine company

Fantastic service got the beanbags for this coming summer brill firm to deal with very quick delivery

I have not received my purchase and I'm unable to get in contact with them.

Great service and fast service would use again