The AA Insurance Recensioni 

Major feet dragging on claims process, being gaslit too which is nice.

There is a policy booklet that clearly defines certain items, that doesn't stop operatives explaining to me that there are other conditions, no where to be seen in the policy booklet, that must also apply...

You stand up for what's written black and white, get told you are wrong, and the whole process stalls. Meanwhile don't have a car...

The people that have decision making ability sit behind a front line of pleasant call handlers, sadly they have the decision making power that would make the new intern look like a dictator. The whole thing is so inefficient I can only assume half of the premiums are going to paying customer service teams to talk pleasantly and endlessly on the phone about sending each other emails to chase one another...meanwhile no one makes any decisions or resolves actual issues. Sad really. I think we'll get there but the experience is a huge turnoff.

Also "funny" I had to call them to ask them please not to renew my policy for 2x last year's premium on the car - which has been stolen - which they know.

Response to AA's response:

I have been calling the claims team near daily - but it's a one way relationship :'(

Re: policy wording - so far I feel like I'm the only one paying attention to that, happy to be proven wrong if I've missed something, but no one has provided me with any relevant wording to support their take.

You sound like the pleasant frontline team mentioned in my review having to take the abuse while the people with decision making ability sit back and take their time. I feel for you. Thanks anyway.

I carefully compared quotes but what swung this for me was the roadside/home recovery at such an excellent price. I'm already AA covered through my bank but I feel I pay a lot for that so now I can change accounts on my bank too to make it cheaper.

Had been with Ageas 3 years the would not insure my new car for some strange reason so had to find a new insurer on go-compare so chose AA so we will have to see what future premiums will be. My experience with insurance companies is they take you onboard then raise the premiums, we will see!

They were easy to contact by phone, they gave me a very good quote

When I spoke to a person about my insurance, she was very polite and helpful - just what I needed

The level of cover you have given me is good for the price thank you

It was really easy to answer all questions

Very helpful and knowledgeable

DO NOT BUY AA Roadside ASSISTANCE OR BREAKDOWN COVER policy from the AA. I am an elderly driver,was travelling alone in Europe, in the republic of Ireland, and I recently bought insurance for car breakdown cover through my bank nationwide flex plus account. Yesterday I Needed assistance for a tyre puncture and called AA for cover. After a long wait listening to automated responses directing me almost everywhere except to someone to talk to , but some 10 minutes later I got to talk to a representative. Could hardly hear her and requested volume to be raised on our call. She took another 10 minutes, going off the call frequently for no real reason to eventually get to tell me that my dilemma has been forwarded to a person who would come to get me back on the road, and said it would be some 60 to 90 minutes later that someone would definitely first call me and then be out. No sight nor sound of anyone. Some 120 minutes later another AA rep called me making excuses for the non arrival of their service provider. I mentioned that I now was under pressure of time and had decided to seek am alternative way to get home explaining the inconvenience, stress, hassle, and waste of my time with no appearance nor communication from their roadside provider. I asked to raise a complaint because if the abdominal Service. The rep refused to accept this request and said he'd forward me a feedback form by text and that would do. I cancelled the call out as,now completely scundered, I decided to make alternative arrangements. I today filled out the feedback form asking again to register a complaint and was again denied that right by the responder. I also asked for compensation for the waste of my time and the poor Service. Their manager refused. This is a WASTE OF MY TIME AND MONEY TO BE INSURED WITH THE AA. Buyer beware.

I was checking insurance quotes and on contacting the AA I found exactly the cover I required and that included my wife being a named driver.
The annual premium was remarkably cheaper than other Insurance companies- it would have been a no brainer not to accept.

Competitive price

Clear benefits to compare, good range of cover and choice of excess

The person I spoke to was super efficidnt

My details were used to make a fraudulent insurance application to a couple of providers, including the AA. After speaking with Experien, i was advised by them to contact each of the companies where an application had been made in my name to request removal of my details etc.
AA were utterly unhelpful, unprofessional and a waste of time to deal with. Firstly i fell into a ridiculous repeat loop with an agent who claimed not to be AI - but could only REPEATEDLY ask me for a car registration and policy number - neither of which existed. I don’t drive so have no car to provide a registration for - I don’t know how many times and ways I explained this. I also never applied for a policy - it was fraud. After this “agent” kept me in a loop and wasted my time, I contacted customer support via email, who sent a terse, short reply (outside of their own stated timescales, meant to reply in 5 working days, came after 6) stating to contact Experian (I had explained that it was they who told me to contact AA directly already, but it was clearly not relevant to the K Harrison who replied to me to actually read my original email).
None of the other companies I had to contact for the same issue provided such terrible “support” so at least this experience has made it clear to me that no one should ever take a policy out with AA, and to warn other people of their awful service. Would never recommend - trying to resolve even the simplest query is clearly beyond them.

Really good experience

We had to book an insurance for a new car ,that is why we picked it at the time after our last insurance

Started out online but due to problems at my end had to phone to complete. This proved to be very easy to do, once I had given my reference number, so o was really pleased.

Cost of premium was competitive, not the lowest cost but had extra benefits added in which were worth paying for, simple online purchase process

very helpful & knowledgable.
all the details explained clearly.

It was easy to get a quote and the quote covered my needs and was a good price.