Really excellent training for installers. Luke is a very knowledgeable and interesting presenter. Great course very well explained thank you, first class!
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We as a company have Installed the texecom VR8 panel, motion sensors and bell box's for the past 30years.Its always been our go to for us to recommend to our clients due to its reliability. On the in... Leggi di più
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Do not waste your money. There is no help from Texecom when things go wrong, they have no interest in customer service. They refer you to your installer who are so wrapped up in other installations th... Leggi di più
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Bob Penny is a great instructor and delivers a thorough lesson. I am going back for Level 2 and 3 training as it was so good initially.
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Protecting people & property worldwide. We aim to respond to all enquiries within 24 hours, Mon-Fri.
Informazioni di contatto
Bradwood Court, BB4 4PW, Rossendale, Regno Unito
- 01706 234800
- marketing@texe.com
- texe.com
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Texecom security system is rubbish
We have a Texecom security system and it is absolute rubbish. The facility to search for vehicles or people just does not work. You have to sit there staring at the screen for hours trying to see if there's been any activity.
Impossible to navigate the system when you try to playback the video footage.
COMPLETE CRUD. D0 NOT BUY THIS SYSTEM.
22 agosto 2025
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Risposta di Texecom Ltd
Thank you for sharing your feedback.
To clarify, Texecom systems are designed as intruder alarm systems rather than CCTV systems. We don’t manufacture cameras ourselves. The Texecom Connect app allows you to link certain third-party cameras so you can view a live feed or trigger simple actions — for example, capturing a snapshot if the alarm is activated.
More advanced CCTV features, such as searching for people, vehicles or specific events, are managed through the camera manufacturer’s own software or NVR app. These functions aren’t part of the Texecom Connect app.
Your installer should have advised how the system would work in practice, but if you’d like us to look into your setup, please contact us at techsupport@texe.com with the details of your installer and equipment. We’ll be happy to review it and advise on the best way forward.
Texecom Customer Support
Reached out to Texecom as a homeowner…
Reached out to Texecom as a homeowner let down by the company who set this up with a regular contract paid by monthly D/D.
It seems you can only contact Texecom if you're an installer, but not the customer paying a stupid amount of money to have this installed in your own home.
Installers are free hold you to ransom and prevent you from choosing another company by locking you into them alone. Given the cost of these, it's extraordinary that they get away with this with your own property that you paid for.
Texecom won't help and while their website has a list of distributors in your area, there's no mention of the security companies who use Texecom. Result is you have to phone around every company to find one an lo' and behold, I haven't found a single one yet, but I have been told by a few companies that Texecom isn't a popular choice amongst home security installers. I wonder why.
My only option now is to get a company to break into this, remove it and install a different set up from another company. I'm effectively buying a new security system all over again, but I have to say it'll be worth it to see the back of this.
Update 21/08/2025
Have now had Texecom set up removed from my home. Both Texecom and the company who installed this told me another company can reset it in order to take over. I believe Texecom might well believe that to be the case but the company who installed ensured it is entirely locked so as to prevent anyone resetting it. So it's now gone. Won't use them ever again, can't recommend. Why does Texecom allow this?
28 luglio 2025
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Risposta di Texecom Ltd
Thank you for taking the time to share your experience. We’re sorry to hear about the situation you’ve described and we’d like to understand more so we can see if there’s any way we can help.
Texecom works with a network of independent installers who supply and maintain our systems, so we don’t have direct visibility of contracts or arrangements between homeowners and installers.
That said, we’re always happy to try and help find a resolution within our means.
If you could email marketing@texe.com with:
• The name of your original installation company
• Details of when you contacted our support team
• Any installers you’ve already spoken with
We’ll review your case and advise on the best next steps.
We’d like to see if there’s a way forward that works for you.
Texecom Customer Support
Texecom Customer Service....Awful.
Apologies to start with re the length of this review but its a must read if your thinking of purchasing anything from Texecom or any equipment from them.
In 2023 through a separate company I had a Texecom alarm fitted. It was an alarm where you can have remote access through the app.
Earlier this month I changed broadband suppliers and the remote access disconnected. As such I contacted the supplier/fitter but found that they had gone bust. As such I contacted Texecom for advice and they sent me a text with approved engineers in my area. I contacted one of them who came out and stated that he could not do anything nor could anyone else without the relevant code which the original fitter had. He advised me to re contact Texecom which I did. Texecom told me to....yes you guessed it contact an engineer in my area and re sent the text message with approved engineers. I told them we had done all this and re explained what the engineer had stated. Their reply...' nothing we can do contact an engineer'.
Customer service and problem solving score 0.
Texecom a good system until you have an issue.
14 luglio 2025
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Risposta di Texecom Ltd
We’re genuinely sorry to hear about the frustration you’ve experienced, and we fully appreciate how disappointing this must have been for you.
While we always want to help resolve issues as quickly as possible, as the manufacturer we’re unable to manually override or reset systems ourselves. This is because of both security and liability reasons, the codes required to make those changes are unique to the original installer. This is why we refer customers to Texecom Registered Installers who have the appropriate training and authorisation to work on our systems.
That said, we absolutely want to understand exactly what happened in your case so we can see if there’s more we could have done to help. If you could email customerservices@texe.com with the following details, we’ll investigate further:
• The date(s) you contacted our customer support team
• The name(s) of any Texecom team members you spoke with
• The name of the engineer or company who visited your property
Once we have this information, we can look into your case in detail and see how we can best support you moving forward.
Thank you for bringing this to our attention, and again, we’re sorry for the inconvenience you’ve faced.
Terrible company
Terrible company, no aftercare, no downloadable manuals no instructions how to replace batteries in control panel. This thing had been beeping continuously for 48 hours with multiple error messages. Nothing online or on youtube etc showing how to replace the batteries without setting the whole alarm off. I'm about to fill up the bath & chuck all the sensors / panel / alarm box in it.
10 luglio 2025
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Risposta di Texecom Ltd
Thank you for your feedback, and we're sorry to hear about the frustration you've experienced.
Texecom systems are designed to be installed and maintained by professional security installers. This ensures the system operates reliably and that maintenance tasks, such as replacing batteries, can be completed safely and correctly.
In cases like this, we strongly recommend contacting your original installer, as they will be best placed to provide hands-on support. If you’re unable to reach them or need further guidance, our technical support team is here to help.
You can contact our team directly at techsupport@texe.com or by calling +44 (0) 1706 212524 (Monday to Friday, 08:00 – 18:00).
We take feedback like yours seriously and are actively working to improve the clarity of our user support materials to make things easier in future.
Kind regards,
The Texecom Team
Service is garbage
Service is garbage. Needs rebooting remotely regularly. Waste of money.
5 aprile 2025
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Risposta di Texecom Ltd
We're sorry to hear about your experience and appreciate you taking the time to share it.
A system requiring frequent remote reboots is not typical behavior and often points to an underlying issue that should be diagnosed by a professional installer. We understand how frustrating that must be, especially when you’ve made a significant investment.
If you're willing, we’d like to understand more about the issues you're facing and see how we can help address them. Please reach out to us at marketing@texe.com so we can assist further.
Kind regards,
The Texecom Team
Not good enough
I think that if you sell products, you shouldnt hide behind the statement 'contact your installation company'
I am not able to contact my installer, simply because they seem to have gone out of business.
I can no longer use my alarm, because it needs an installer id - which i dont have - because the installation company is not trading.
I am a technical person, and well able to configure this alarm, if given the information required.
I would not install another Texecom product, without an assurance of after sales service from the company. It's not good enough.
1 aprile 2025
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Risposta di Texecom Ltd
Thank you for bringing your concerns to our attention. We are truly sorry to hear about the difficulties you have experienced with your Texecom alarm panel and understand your frustration, especially given the importance of home security.
As Texecom is only the manufacturer of the equipment, we do not install or maintain any alarm systems. However, we are committed to resolving this issue for you as quickly and efficiently as possible. We can look into your concerns and facilitate a takeover of your control panel if your installation company has gone out of business.
To facilitate this, could you please contact our Technical Support Team +44 (0) 1706 212524 (Mon. to Fri. 8:00 – 18:00) techsupport@texe.com
Your security and satisfaction are our top priorities, and we want to ensure that your alarm system works correctly and provides the protection your home needs. Thank you for your patience and understanding. We are here to help and look forward to resolving this matter promptly.
Kind regards,
The Texecom Team
Brilliant help from Tececom support
Really at a loss to understand why there are negative reviews on here
The systems are reliable if installed professionally ( too many diyers out there) and serviced each year so batteries where needed are replaced by decent brands
It’s and expensive system so if you want a trained specialist to help or service you shouldn’t moan at the cost- they are worth every penny
We needed to upgrade our Elite alarm system to the new version of the App (C2) but was unable as log in issue to the new App which was not there fault as I was not doing it correctly!!
A call to them resulted in an absolutely brilliant guy helping us to do this which was a no mean feat as I am an old non techie!!
The only thing I would suggest is that emails to the CEO get monitored and replied to as mine wasn’t
Great support and many thanks to the guy that helped me- he deserves a promotion and pay rise
David .C
26 marzo 2025
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Risposta di Texecom Ltd
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear that our support team was able to assist you effectively — especially with the app upgrade, which can be a challenge without being familiar with the tech. We’ll make sure your praise reaches the team, particularly the individual who helped you. Feedback like this truly means a lot to us.
We also appreciate your suggestion regarding CEO emails, and we’ll certainly pass this along to ensure all communication channels are monitored more closely.
Thank you again for your trust in Texecom and for highlighting the importance of professional installation and maintenance. We’re here whenever you need us.
Warm regards,
The Texecom Team
Awful product, avoid like the plague.
Awful product. I write this at 2.34am, because I’m currently awake listening to the sound of my alarm blaring at full blast (this is the 3rd separate occasion that this has happened) that cannot be shut off and I can’t get an engineer to come out and fix at this time. Between manufacture faults in the alarm panels wiring, random chirps and chimes, random tamper faults and it being very difficult to use I cannot recommend that you stay as far away as possible from this brand as possible.
18 marzo 2025
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Risposta di Texecom Ltd
We’re very sorry to hear about your experience and completely understand how distressing and disruptive alarm issues can be - especially during the night.
Alarms are designed to protect and provide peace of mind, and it's clear that in your case, the system has not delivered that. While our products are rigorously tested, faults can occasionally occur due to installation, environmental factors, or configuration issues. This is why we always recommend installation and maintenance by a qualified professional who can identify and resolve issues quickly and effectively.
We genuinely regret the inconvenience you’ve experienced. If you’d be willing to share more details, we’d appreciate the opportunity to investigate further and pass on your feedback to the relevant teams. You can reach us directly at marketing@texe.com.
Kind regards,
The Texecom Team
Cannot recommend Texecom
I would advise private householders looking fir a security system to avoid Texecom. Unless you want to pay high call out charge to engineers to fix simple issues. I changed my broadband provider which produced ac system alert Coms 1 fault on my control panel. I worked out what to do but just needed a bit of help and rang Texcom's technical helpline. There is a reiterated message saying the service is only available to professional installers advising one to contact such. I have a Honeywell central heating system who have been extremely helpful, never directing me to the engineer who installed it.Shame on you Texecom. I now have to pay a large sum I cannot afford for a call out in relation to what must be a common problem. They do have a couple of very limited videos on You Tube and elsewhere insufficient info except for the professionally initiated.
4 febbraio 2025
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Risposta di Texecom Ltd
Thank you for your feedback, and we’re genuinely sorry to hear about your experience.
Texecom’s technical support service is indeed designed specifically for professional installers, as our systems are complex and require trained personnel for installation and maintenance. This approach helps ensure that systems are configured and supported correctly, maintaining the high standards of security our customers expect.
We understand your frustration, especially when facing a common issue such as a broadband change affecting system communication. While we cannot offer direct technical support to end users, we are actively working to improve our online resources and guides to make information more accessible for situations like these.
For further assistance or feedback, you’re welcome to contact us at marketing@texe.com and we’ll do our best to guide you towards a suitable resolution.
Kind regards,
The Texecom Team
A clunky 80s-style alarm system
On the advice of an experienced installer, I had a complete Texecom alarm system installed two years ago. This was supposed to be a much more professional system than my old DIY alarm system (Woonveilig). The opposite is true. The entire look and feel of all the components and the user experience are straight out of the 80s. It cannot be integrated with any other smart system in your home in any way. The app is so confusing that you can never find out who armed or disarmed the alarm and when, or which sensor triggered it. Automations don’t work. There are frequent error messages, and I often have to contact the installer just to keep the system running. I miss my old system, which cost a third of the price.
2 febbraio 2025
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Risposta di Texecom Ltd
Thank you for your detailed feedback—though we’re sorry to hear that your experience with the system has been disappointing.
We understand your concerns around the interface and smart home integration. Our systems are designed primarily for professional-grade security, but we fully appreciate that expectations around usability and automation are evolving. We're actively working on an updated version of the Connect App that will offer enhanced functionality, including improved automation features and a new user experience.
It’s also worth noting that, the current Connect App can display real-time system status, show which user has armed or disarmed the alarm, and identify which sensor was triggered. We're sorry if that functionality wasn’t made clear during installation - these features are available and intended to support better system visibility.
If you would like us to help address the issues you’ve mentioned, please reach out to us directly at marketing@texe.com.
Thanks again for your feedback - it helps us improve.
Best regards,
The Texecom Team
Have used Texecom for years
Have used Texecom for years - most of our systems use smartcom which customers love the app and we love remote diagnostics
8 gennaio 2025
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Risposta di Texecom Ltd
Thank you for your continued support over the years Paul! It’s fantastic to hear that both you and your customers are enjoying the SmartCom and the Connect app. Remote diagnostics really does make life easier, and we're delighted it's proving valuable for you.
We truly appreciate your trust in Texecom and look forward to supporting you for many more years to come.
Texecom house alarm in the UK
We use Texecom alarms in our house in the Uk (London). Our experience with it over the last 2 years has been that it’s a terrible product - we are new home owners and were relatively clueless about house alarms so went with Texecom cause our neighbours use it too, and because it was advertised as being ‘pet friendly’
Our experience has been that the system is extremely buggy. Constant problems (false alarms, panel not working, alarm not working, connection not working, sensors not working etc). The sensors need to be ‘serviced’ annually which means someone needs to come round to replace the £5 batteries for £300 every year. You also have zero autonomy to do anything with the system yourself. Any issue you have to go through the provider which causes huge delays.
A one star product and definitely a regret of ours that we did not research house alarms more carefully before getting this installed in the house.
28 dicembre 2024
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Risposta di Texecom Ltd
Thank you for taking the time to share your experience, and please accept our sincere apologies for the issues you’ve encountered with your Texecom alarm system. We understand how vital it is to feel secure in your home, and we’re sorry to hear that your experience has fallen short of expectations.
As the manufacturer, we design and supply the system, but we don’t handle installations or direct service. These are managed by independent installers, who set their own pricing and service terms. If you could provide us with the details of your installer, we would be happy to look into this further please email customerservices@texe.com.
We’d also like to clarify that our system is designed to offer full autonomy through our app, allowing you to control and monitor your alarm remotely. This feature aims to give you more independence and reduce the reliance on installers for everyday management.
We truly regret any inconvenience you’ve experienced and appreciate your feedback as it helps us improve. Please don’t hesitate to reach out directly, and we’ll do our best to assist you and address your concerns.
I have installed Texecom for 20 years…
I have installed Texecom for 20 years and yes there have been issues in the past but they was very quick to resolve the issue and alot of these was down to 3rd party companies. Apart from being easy to use there keypads are the best looking around compared to others and all our clients are very happy with the installation. I can always rely on Mark to for advise and guidance for product knowledge. Keep up the good work.
4 ottobre 2024
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Risposta di Texecom Ltd
Thank you Greg for your continued trust and support over the past two decades! We are thrilled to hear that you and your clients are very happy with the reliability, design, and performance of our products. It's especially rewarding to know that our team, including Mark, has been able to provide the guidance and support you need. Your feedback is invaluable to us as we continue to innovate and deliver the best solutions. We look forward to many more years of partnership!
Why Ultrus smart homes use Texecom
We have been installing texecom for 5 years as a business and i personally have for 10 years.
There is no question that texecom has the most aesthetically pleasing products available on the market which for us is the most important as although it is a security system, you will have a device in most rooms of your house/business, so it is imperative that it looks great.
Also, they are easy to deal with, especially our account manager Dan.
It is the only alarm brand we use and it is great to support a British company.
3 ottobre 2024
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Risposta di Texecom Ltd
Thank you Connor for your 5-star review! We're thrilled that you appreciate the aesthetics of our professional security systems. We completely agree—it's important for security devices to not only be highly functional but also blend seamlessly into their surroundings.
Delighted to know that Dan and the Texecom team are supportive of your business needs. We're proud to be your trusted brand and to have your continued support for British manufacturing.
The alarm system keeps failing
To be honest the alarm product I was sold 3 years ago has never worked. Every 4 or 5 months one of the sensors fails and the company clearly haven't any idea why. So now I would like my money back.
So now I've had the most useless reply "sympathising" with me. The fact is for 3 years YOUR product has failed. Sort it out with Moore Secure and give me my money back. If not I am going to the small claims court
30 settembre 2024
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Risposta di Texecom Ltd
Thank you for your feedback. We're sorry to hear about the issues with your alarm system. We understand how frustrating this must be, and your security is of upmost important to us.
As a business that works directly with distributors, we rely on installation companies to handle specific product-related issues. We recommend reaching out to your installer so they can assess the situation and provide the necessary support. They should be able to work closely with you to resolve any ongoing issues.
While we don’t handle end-user issues directly, please rest assured that we are here to support our partners to ensure the best possible outcome for you. Thank you for bringing this to our attention.
Please can you send your contact details by email and confirm the branch you dealt with at Moore Secure to our Customer Response Manager at customerservices@texe.com
20 years with Texecom!
Working in the security industry for over 20 years
I have used pretty much every intruder system there is.!
Texecom has always been my go to Brand.
From small domestic to fully policed systems Texecom wins hands down.
That linked with the fantastic support from the Tech team, pre sales team, and their amazing Rep Lisa Heaps, I have everything I need.
Im always kept up to date with new products and updates so my customers also feel they really get value for money.
Thank you Lisa and the team for always supporting myself and the industry when it counts...
27 settembre 2024
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Risposta di Texecom Ltd
Thank you Pete for your continued loyalty and for the kind words! It’s fantastic to hear that Texecom has been your go-to brand for over 20 years. We strive to provide the best support and products for all our customers, and we're delighted to know that Lisa and the team have made a positive impact on your business. We look forward to continuing to support you and the industry for many years to come.
We recently worked with our London…
We recently worked with our London Texecom representative Daniel Stoute on a security upgrade project, and the experience was exceptional from start to finish. The representative was not only highly knowledgeable about their products but also took the time to understand our specific project needs, providing tailored solutions that perfectly aligned with our requirements.
The level of professionalism and customer service demonstrated was truly outstanding. It’s rare to find a company that combines industry expertise with such a high level of personalised service. The representative was attentive, responsive, and went above and beyond to ensure we were fully satisfied with every aspect of the project.
We are extremely satisfied with our decision to work with Texecom and would highly recommend them to any business looking for reliable and effective security solutions. Their dedication to quality and customer satisfaction is second to none.
Thank you, Texecom, for delivering an excellent experience!
2 settembre 2024
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Risposta di Texecom Ltd
Thank you so much Adam for the wonderful feedback. We’re thrilled to hear about your exceptional experience with Daniel and how our tailored solutions met your project needs. Providing personalised, professional service is what we at Texecom aim for. We greatly appreciate your recommendation and look forward to working with you on future projects!
As a NSI gold installer of intruder…
As a NSI gold installer of intruder alarms we have found the Texecom product range to be not just easy to install but more importantly reliable.
great technical support and fantastic reginal support team
26 settembre 2024
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Risposta di Texecom Ltd
Thank you Phil for your 5 Star review. We’re pleased to know that our products and support always meet your expectations as an NSI Gold installer. Reliability and ease of installation are key priorities for us. We appreciate your partnership and look forward to continuing to support you in the future!
We are an NSI Gold Company and have…
We are an NSI Gold Company and have been using Texecom for many years now.
Texecom are a trusted manufactor with products and staff that we at Hewes are proud to work alongside with.
26 settembre 2024
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Risposta di Texecom Ltd
Thank you Matthew for your 5 Star review. We greatly appreciate your trust and long-term partnership with Texecom. It’s always an honour to work alongside companies like Hewes Security, and we’re proud that our products and team continue to meet your high standards. Thank you for your continued support, and we look forward to many more successful years together!
As an SSAIB accredited installer we…
As an SSAIB accredited installer we have used the Texecom equipment for 25 years and believe that this is the best intruder alarm manufacturer on the market. Great products , great support and great people within the business itself.
23 settembre 2024
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Risposta di Texecom Ltd
Thank you Martin for your review and for your loyalty over the past 25 years. We're pleased to hear that you’ve continually found our products and support reliable. It’s wonderful to hear that you value not only our products but also the people behind them. We appreciate your continued trust in us and look forward to working with you in the years to come.
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