Terra Nova Equipment Recensioni 

Excellent customer services

The delivery was first class the next day, i ordered a Helm 2 off the outlet store, supposidly a grade A tent and having no holes in the tent, when i opened the tent it had a hole in and a patch over it, on the website it states that only grade B tents might have this? They did not have another tent available in the outlet store, so i had to make a journey to take it back. The next day i checked and they had a grade A tent for sale again, i can only assume they put the same tent back on as Grade A again?

Needed a new tent pole, ordered Friday morning, arrived Saturday - great service!

Super fast turn around with the discount on recycling my old tent and sending out a new one.

New tent and foot print are fab. I'm very pleased and a good price with discount for a well known reliable brand.

I have just come home from Cornwall following a week of bad weather and very strong winds which mauled quite a few tents. My very old, well used Terra Nova backpacking tent which has spent the last 10 years in the attic was great. It kept me warm and dry all week and stood up to some of the worst weather nature could throw at it. Very pleased camper here.

Utterly brilliant service. I ordered 3 items that arrived very quickly. I subsequently had to return the tent as I’d been given one by a family member so it was surplus. I contacted Terra Nova who said it was fine to return it. I received a refund the day after returning. All the products were brilliant, and I can’t recommend Terra Nova highly enough. Thank you.

Incredible selection for wild camping and such good quality. The latest tents are so well designed it was hard choosing. Love the fact there is the regular and premium version of every tent. Oh and a British company in camping means they understand Dartmoor!

I ordered the 1g tent pegs for a bikepacking trip from St. Malo to Nice. Unfortunately there was a delay in delivery and I left before they arrived so have been unable to rate the product as I haven’t used them

Great service, good information on parts required, sorted and happy customer

The ground sheet I paid extra for has not been delivered

Ordered Terra Nova Pioneer footprint bundle Friday evening. Dispatched on following Monday and arrived next day.
Fully kept informed from initial order to arrival. Good quality and pitches very easily and quickly.

Thanks for recycling my old tent.
And I am looking forward to using my new tent

Three items were ordered and only two were delivered.
I emailed sales and and still have not received a reply this was ten days ago and I still have not received the item or had any updates!
The tent is great and has been tested 👍🏻

Lady at Terra Nova got me a replacement flysheet for my Quasar within 24hrs. Awesome service hence why I own three Terra Nova tents

Tent arrived promptly and was well packaged with everything in the box.

Excellent service from a most reputable supplier with some of the best product on the market. Highly recommended!

Absolutely first class service, I needed a replacement tent at short notice as none of my current tents are suitable for the trip I’m undertaking across the Pyrenees mountains on a motorbike. I telephoned Terra Nova and asked if it would be possible to ship next day, they said they could and to complete the order on line and Sam said she would monitor it to make sure it left the same day for next day delivery. They did this without any extra charge. I am now the proud owner of a pioneer 2 tent which we put up today and it will be perfect for the trip. Thank You Sam Norton for your excellent service this is how internet buying should be !

Always great service from a company I've been doing business on and off with since the early 90's.

Ease of ordering and the quality of the products