Terra Nova Equipment Recensioni 

Top-quality product (tent); very fast delivery + good communication.
Shipping to Germany was completed in 5 business days, including customs clearance.

Great product, love the tent unfortunately came with a small tear in the fabric, no quibbles or quarrels with the customer service team they sent me a return label straight away and sent a nee tent out as soon as they received that one back!

Good price ( sale)
Quick delivery
Fits the hollie 3 with simple change of clips for inner sleeping area

You sold me an item and took my money and it wasn't delivered I had to chase Terra Nova and investigate, selling items that they had no stock for and hadn't notified the customer. They didn't refund the postage just the gloves, as I'd just added some spare tent pegs on to the order. So ended up with some tent pegs I didn't really need with some semi expensive postage to boot and now some very cold hands and no one seemed bothered at Terra Nova and never recieved any correspondance from them about this other than me chasing them.

Quality parts at a very fast response

Terra Nova is one of the best specialist outdoor companies on the web. I’ve had no problems at all with them.

I’ve recently purchased three items — a tent, a chair and a pair of gaiters — and the quality of everything has been outstanding. Excellent products, great quality and a company I would happily recommend to anyone looking for reliable outdoor gear.

Tent arrived really quickly with good communication throughout. It is so light, and pitched very easily - seems really good quality.

The Terra Nova Quasar is the ultimate benchmark for 4-season wild camping, offering unmatched stability, premium comfort, and an incredible value-for-money long-term investment backed by legendary support.After putting this tent through its paces in brutal winter conditions, gale-force winds, and torrential downpours, I can confidently say it is an absolute fortress. Unlike many lightweight tents that compromise on space or structural integrity, the Quasar provides a genuinely comfortable living area for extended storms. The inner space is generous, ventilation is excellent for minimizing condensation, and the dual-entry pitch makes managing wet gear incredibly easy.The tent represents an exceptional value-for-money long-term investment because it is built to last decades, not just seasons. This longevity is further solidified by the Terra Nova Lifetime Guarantee, which offers incredible long-term reassurance to the original owner. Rather than enforcing a rigid, fixed timeframe, Terra Nova intelligently assesses each case individually based on the usable life of the product, taking into account how well it has been maintained and the demanding environments it has faced. It’s also incredibly reassuring to know that while the lifetime guarantee covers the tent fabric and construction, the poles are fully protected under their dedicated No-Quibble Alloy Pole Guarantee.To top it off, ordering directly from Terra Nova was a flawless experience. Their dispatch times were incredibly fast, and their customer service team is excellent—responsive, knowledgeable, and genuinely helpful. If you want a dependable, comfortable 4-season tent that will last you a lifetime, the Quasar is worth every single penny.

High quality gear, dispatched quickly and arrived on time. Good tracking communication throughout.

I wanted to resurrect my 40 year old hiking tent, when the flysheet seams began to let in rain. After thinking about re-taping, I was offered a new (better) flysheet for a decent price. I don't think many companies would make the effort to help, with no great profit in mind. My old tent is back in business and waterproof again.

Great kit and a great service. The Helm 1 tent is first class. Well constructed, light weight and easy to set up.

After doing a lot of research to find a new tent i settled for the Terra Nova Southern Cross 2.

Firslty they offered me a discount if i sent my old tent to them for recycling. Honestly this is very commendable. It was also a very quick and easy process to receive the discount and send my old tent to them.

I received my new tent within a couple of days via DPD.

The first night out in the tent and one of the poles failed, this in turn caused the second pole to bend. Im really not sure what went wrong with it as it was pitched perfect in a fairly sheltered area, and the wind was pretty low, but i guess these things can and do happen.

I contacted Terra Nova and told them my situation and without question they offered to replace my broken poles totally free of charge, they will arrive next day.

Overall im very happy with the tent and i hope what ever caused the pole to fail is an isolated event but i guess only time will tell for that.

Terra Novas customer service is 10/10, and for me that means everything when spending a lot of money, which gives me confidence to buy their products again in the future.

#53084

So me and my husband ordered the hyperspace this week from terra nova had a terra nove tent for years but wanted to upgrade and because there a british made company we thought we would stick with them. So we sent our old tent to them to be traded in and we ordered the hyperspace When we ordered it it stated we would have to wait 6-8 as it was made to order in the Derbyshire factory. It turned up the day after we never received any confirmation on the delivery. When we went to register the guarantee we looked at the labels and Only to find out it was made in China. We rang the company up as we wanted to find out why it was made in china and not the UK the lady didn't really have a clue and said she would speak to the manager after he finishes his meeting and ring me back (let's see if they do).
Talk about false advertising on there website. Not happy and tent will be going back 😞 x

This is what it states online regarding there tents been made in China.
Terra Nova Equipment designs, develops, and manufactures high-end, award-winning, and expedition-ready tents in Derbyshire, UK. While their premier Terra Nova brand focuses on UK-made, high-performance gear, their budget-friendly range, Wild Country, is designed in England but manufactured in China.

My Extremities ski gloves weren't up to standard - used 4 times in 20 months (4 weeks max), but thumbs soon worn through and the stitching came apart. The gloves clearly weren't up to the task, despite being advertised as such. Terra Nova just said that they couldn't do anything as the 12 months warranty had expired. They didn't respond to further emails. In my experience, their equipment isn't up to the advertised quality and they just don't want to help long-term customers - a tick-box culture, it seems.

While diligently searching for a new tent, I got excellent guidance straight from Terra Nova. I ended up purchasing the ideal tent that suits me perfectly—a high-quality, four-season model that offers great value. Extremely satisfied with both the service and the tent.

Recently purchased the Extremities Contact Insulated Waterproof Power Liner Glove - X-ECO Features, in preparation for UK winter. Current temp approx 3 degrees. Very disappointed with thermal performance. Could immediately feel cold air penetrate gloves. Hands didn't warm up.
Very disappointed.
🔍

Terra Nova is an established brand but one I have no previous experience of. I purchased a Southern cross 1 - 4 season tent and tested it out almost straight away on the windy Brecons, picking an exposed area near Cribyn.
Extremely sturdy, easy to pitch and take down. No concerns whatsoever.
Company and service seems great.

A few weeks ago, I ordered the "Southern Cross 2" tent directly from Terra Nova from outside the UK. It arrived in perfect condition within a few days (note: customs duties apply), so it's super fast and reliable.
Immediately afterward, I tested the tent, which I already knew from a friend, for a week in wind and rain on the Danish Baltic Sea during a sea kayaking trip.
It's a pretty perfect tent for kayaking (and other trips) with plenty of storage space in the two vestibules, although the inner tent only fits one person. The positive aspects are the low weight and pack volume, yet plenty of storage space, the good workmanship, the variable ventilation options, the wind-resistant stability, no flapping, and quick setup and takedown.
It's not cheap, but it's worth the price.
And the phone service was also excellent, despite the foreign language.

Been using terra nova tents for 30 years. Saved my life a few times. My 25 year old voyager finally gave up so I sent it for repair at the factory. Bad news was it was past repairing. Good news was they offered me an amazing deal on a new southern cross 2. They didn't have to do this so I was amazed and eternally thankfully. Looks like I will survive another winter.
Amazing kit, amazing people. Made in my home county.
Thanks.

I recently placed an order through the Terra Nova website and was really let down by the entire experience. I’m writing this review so others aren’t left in the same frustrating situation.

I ordered a tent, received a confirmation email saying it had been processed and would ship shortly, and even sent a follow-up email asking about the delivery time - no response. After days of silence, I tried calling but couldn’t get through. It took six days to finally speak to someone, only to be told that the tent was never in stock - even though it was listed on the website and being sold at a discount.

At no point was there any indication that the tent wasn’t available. Had I not chased them down myself, I’d still be waiting. No update, no delay notice, no apology. The whole situation has thrown off my planning for an upcoming trip. I spent weeks researching the right tent, built parts of my itinerary around it, and now I’ve lost a week waiting for a tent they knew they never had.

To make things worse, the delay meant I missed major summer sales, so it’s cost me both time and money. While I appreciate that a refund is being processed, the lack of communication and transparency was incredibly disappointing.

I’ve always been fond of Terra Nova and had only heard good things, which is why this experience was such a letdown. For a company built around reliability and adventure, clear communication and honest stock updates should be the bare minimum.