I ordered three rugs one came almost immediately and the other two took a bit of time but oh so worth the wait. My house looks beautiful now they just finish it off.
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Scopri cosa dicono le persone
I waited weeks for the runner to arrive, only to be told it had been sent back to Germany with no explanation of why it wasn’t delivered. The address was correct, Teppana advised me to get in touch wi... Leggi di più
L'azienda ha risposto
Ordering and delivery is straightforward. The rugs have a reasonably good range of colours and design styles. And it’s great to be able to wash them. Staining from dogs running about and kitchen accid... Leggi di più
There was a good selection of colours and textures which helped. I do especially like that the rug can be cleaned so easily. I think I would opt for the thicker base in future as would feel better und... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.
Informazioni di contatto
Obenhauptstraße 4, 22335, Hamburg, Germania
- +44 330 818 1003
- service@teppana.co.uk
- teppana.co.uk
4,3
Eccellente
155 recensioni
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Le persone hanno visualizzato anche
Not had my rug very long but very happy…
Not had my rug very long but very happy with it. I did need to email to find out what had happened because I’d received no correspondence but that did seem to move things along
28 novembre 2024
Non scritta su invito
Very nice rugs but delivery is a…
Very nice rugs but delivery is a nightmare if you live in the UK
18 novembre 2024
Lovely Rug
I am delighted with my rug from Teppana, it has already had lots of compliments. Everything went smoothly from buying to delivery. The company kept in touch at each stage to let me know what was happening, and the rug was delivered on time. If you're looking for a rug that is a bit different from the norm, then I would recommend this company.
15 novembre 2024
Runner for kitchen
Teppana is a good company, kept well informed re delivery.
Lovely runner but a bit fiddly to set up with the thick underlay.(hence 4 stars) Instructions could be improved.
Runner doesn't show the dirt, spills dry up quickly, is easy to clean, looks good in our kitchen and keeps our feet warm instead of standing on cold tiles.
14 novembre 2024
Service was good but disappointed with…
Service was good but disappointed with rug as it does not stay in place,I have it down on a carpet but every time someone walks on it it moves and wrinkles up making it a bit of a trip hazard
13 novembre 2024
Risposta di Teppana UK
Thank you for your feedback, and we’re glad to hear you were happy with our service. However, we’re sorry to learn that the rug is not meeting your expectations in this situation.
Our rugs are primarily designed for use on hard floors, which is why they may not stay securely in place when placed on carpet. To help resolve this, we recommend using a rug underlay specifically designed for carpets. This can help keep the rug in place and prevent it from moving or wrinkling.
We appreciate you bringing this to our attention and would be happy to advise further if you need assistance selecting the right solution. Please don’t hesitate to reach out to us directly.
5 Stars
So happy with my new rug. The design is lovely, and the fact it is washable is an added bonus. This company was 5 stars from start to finish. Great communication, and delivery was on time. I can't fault them for anything. If you're looking for a rug that is a little bit unique from the norm then this is the company to buy from.
21 novembre 2024
Non scritta su invito
Bought a beautiful runner rug for…
Bought a beautiful runner rug for kitchen. Delivery was prompt, well packaged. Rug is a lovely quality and the non slip mat holds it securely in place, even when vacuuming it! Seoul’s definitely buy again from this company.
12 novembre 2024
Non scritta su invito
This company is just great..
This company is just great... The best Customer service, makes some UK Rug customer service look amateur.... But, more importantly, the quality of the rugs is brilliant...They are not cheap....But then, YOU ONLY GET WHAT YOU PAY FOR....I have just purchased 3 more in the Black Friday sale..
25 novembre 2024
Non scritta su invito
Great choice of rugs and excellent…
Great choice of rugs and excellent customer service
18 novembre 2024
Non scritta su invito
Rug arrived fairly quickly
Rug arrived fairly quickly, it's exactly as described, good quality.
14 ottobre 2024
I absolutely love my Teppana rug
I absolutely love my Teppana rug! It’s a beautiful design and good quality. The rug comes in two pieces, so I highly recommend taking the time to read the instructions before rolling it out.
A little bit pricey, but the excellent quality makes it well worth the investment.
Very happy with this purchase! Highly recommend it to anyone looking for a durable yet stylish rug.
14 ottobre 2024
Excellent service
Excellent service
Good choice of products and easy to order
Rug arrived within 2 weeks and emails throughout with progress of order
23 ottobre 2024
Quality item
From the time of ordering to the arrival, everything was first class. Excellent customer service and a lovely product. It looks beautiful!
24 ottobre 2024
Non scritta su invito
A bit ‘meh’
A bit ‘meh’
I was really excited to receive my carpet. However, at the price point I have to admit to being a bit disappointed with it. The finish doesn’t say premium and for the price paid I would have hoped it would. I was left a little underwhelmed if I’m honest. It did wash and dry as easily as advertised though, so that’s a plus.
18 ottobre 2024
Risposta di Teppana UK
Thank you for taking the time to share your feedback with us. We're sorry to hear that the rug didn’t fully meet your expectations in terms of the finish, as we always strive to deliver products that feel premium and well-made. We value your honesty, as it helps us to continually improve.
We’re pleased to hear that the rug performed as promised when it came to washing and drying, and we’re glad that feature was a positive for you. If you have specific concerns or suggestions about the product, we would love to hear more details. Please feel free to reach out to our customer service team, as we’re always here to help and learn from your experience.
Thank you again for your feedback, and we hope we have the opportunity to better meet your expectations in the future.
I’m absolutely in love with my Teppana…
I’m absolutely in love with my Teppana rug! The washable feature is a game-changer – no more stressing over spills or stains. It’s super soft, durable, and looks amazing even after multiple washes. The designs are perfect for any room, and the quality is top-notch. I’ve washed mine a few times, and it still looks brand new! Highly recommend Teppana for anyone looking for style and practicality in one. 10/10!
8 novembre 2024
Non scritta su invito
Beautiful rug
Beautiful rug, comfy and fits well.
Haven’t tried washing it yet but today’s the day so fingers crossed.
2 ottobre 2024
Excellent…
My rug got lost and after contacting Astrid in cust services, a replacement was shipped out quickly. Excellent service. And ny rug is lovely.
28 ottobre 2024
No rug delivered
No rug delivered. No explanation. Only after posting review was I told the 'delivery was refused' which is not true.
So issue seems to be delivery company, the supplier could have reached out to us rather than just refund.
11 ottobre 2024
Risposta di Teppana UK
Dear Carol,
We are truly sorry for the disappointing experience you’ve had with us. Waiting weeks for your order and then unexpectedly receiving a refund without explanation is understandably frustrating, and this is not the service we aim to provide.
It appears there was an issue with dispatching your order, and we regret that our communication didn’t keep you informed along the way. UPS sent your order back to us with a note that you refused to accept it.
If you’re still interested in our rugs, please reach out to us, and we’d be more than happy to help. Thank you for your feedback, as it’s invaluable for us to improve our service. We hope to have the chance to restore your confidence in us in the future.
We are not sure though where the £10 come from? We refunded exactly the amount you paid?
Sincerely,
Teppana
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