I ordered three rugs one came almost immediately and the other two took a bit of time but oh so worth the wait. My house looks beautiful now they just finish it off.
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Scopri cosa dicono le persone
I waited weeks for the runner to arrive, only to be told it had been sent back to Germany with no explanation of why it wasn’t delivered. The address was correct, Teppana advised me to get in touch wi... Leggi di più
L'azienda ha risposto
Ordering and delivery is straightforward. The rugs have a reasonably good range of colours and design styles. And it’s great to be able to wash them. Staining from dogs running about and kitchen accid... Leggi di più
There was a good selection of colours and textures which helped. I do especially like that the rug can be cleaned so easily. I think I would opt for the thicker base in future as would feel better und... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.
Informazioni di contatto
Obenhauptstraße 4, 22335, Hamburg, Germania
- +44 330 818 1003
- service@teppana.co.uk
- teppana.co.uk
4,3
Eccellente
155 recensioni
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Risposta di Teppana UK
Dear Ivy,
We’re very sorry to hear that you haven’t received your order yet. Waiting this long is unacceptable, and we understand how frustrating this must be. It appears there was a delay with UPS, and we’re working closely with them to find out what went wrong and ensure your order reaches you as soon as possible.
Please reach out to us directly so we can personally assist you in resolving this and keep you updated. Thank you for your patience, and we’re here to make this right.
Sincerely,
Teppana
Great service
Great service. Rug arrived on the date agreed. The carpet looked like the pictures on the internet. The colour and design were exactly as I had envisaged.This was partly the reason I went with this company rather than one of the other washable rug companies as from reviews on competitors' sites a common complaint seemed to be that the colour did not match that shown. The pad underneath came in three separate strips which surprised me but actually worked ok. It was a bit difficult to lay the rug on top but got there after a few attempts! Really pleased with the overall look and that it doesn't move as the previous rug did. Only negative is that I cannot use my Dyson vacuum cleaner on it as even on the lowest suction stops it working. OK if I use one of the tools but not as convenient. Hence four not five start!
24 settembre 2024
So very disappointing
So very disappointing dealing with this company. No customer service at all. We have been waiting for nearly 3 weeks and chasing it up. Tracking with UPS showed it was ready to be dispatched 15 days ago. Then out of the blue, our money was refunded without any explanation. Could not possibly recommend.
15 ottobre 2024
Non scritta su invito
Risposta di Teppana UK
Dear customer,
We are truly sorry for the disappointing experience you’ve had with us. Waiting weeks for your order and then unexpectedly receiving a refund without explanation is understandably frustrating, and this is not the service we aim to provide.
It appears there was an issue with dispatching your order, and we regret that our communication didn’t keep you informed along the way. UPS sent your order back to us with a note that you refused to accept it.
If you’re still interested in our rugs, please reach out to us, and we’d be more than happy to help. Thank you for your feedback, as it’s invaluable for us to improve our service. We hope to have the chance to restore your confidence in us in the future.
Sincerely,
Teppana
The delivery partner ups is horrible
The delivery partner ups is horrible . They tried 2 attempts both time I tracked their delivery online driver was around the vicinity but made no attempt to drop off the parcel. Your carpet I had ordered for my house warming which is today and I have no carpet for my guests arriving. Please find a reliable delivery partner as it’s very important and your duty as well to ensure I have my order on time. I don’t know about the product but the delivery itself has left me upset and without a carpet for my guests.
11 ottobre 2024
Non scritta su invito
Risposta di Teppana UK
Dear Althea,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience caused by the delivery delays. We understand how disappointing it must be to have anticipated your carpet for such an important occasion, only to experience difficulties with the delivery.
Our customers’ satisfaction is our top priority, and we regret that our delivery partner did not meet expectations. We’ll be reaching out to UPS directly to investigate what happened and to address these issues. In the meantime, we’re actively evaluating ways to ensure a more reliable delivery experience in the future.
We’d love to make this right for you. Please feel free to reach out to us directly so we can discuss how to best resolve this for you.
Thank you for giving us the opportunity to improve, and we look forward to restoring your confidence in us.
Warm regards,
Teppana
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