Teppana UK Recensioni 155

TrustScore 4.5 su 5

4,3

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I ordered three rugs one came almost immediately and the other two took a bit of time but oh so worth the wait. My house looks beautiful now they just finish it off.

Valutata 2 stelle su 5

I waited weeks for the runner to arrive, only to be told it had been sent back to Germany with no explanation of why it wasn’t delivered. The address was correct, Teppana advised me to get in touch wi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ordering and delivery is straightforward. The rugs have a reasonably good range of colours and design styles. And it’s great to be able to wash them. Staining from dogs running about and kitchen accid... Leggi di più

Valutata 5 stelle su 5

There was a good selection of colours and textures which helped. I do especially like that the rug can be cleaned so easily. I think I would opt for the thicker base in future as would feel better und... Leggi di più

Dettagli dell'azienda

  1. Negozio di arredi e di design d'interni

Scritti dall'azienda

The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

155 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Its tiny and over priced

Its tiny and over priced. I thought it was bigger when I measured.

7 ottobre 2025
Logo di Teppana UK

Risposta di Teppana UK

Hi Lauren, thank you for taking the time to share your feedback. We’re sorry to hear the rug wasn’t the size you expected. Each rug size is listed clearly on the product page, and customers can select the exact dimensions before ordering — but we completely understand how measurements can sometimes look different in person. If you’d like, please reach out to our support team and we’ll be happy to help with an exchange or return.

Valutata 5 stelle su 5

Onwards & Upwards

Rang the office to check for stock and delivery time. The operator was friendly and professional.
Delivery was on time and the parcel was nicely packed with all the paperwork etc.
Perfect rug which looks great in the hall.
Great company with first class service.
Thank you.

30 settembre 2025
Valutata 4 stelle su 5

I was unsure of this company at first…

I was unsure of this company at first because it wasn't untill I contacted them regarding the fact that it wasn't clear on Thier site that the rugs actually come from Germany, I was therefore concerned regarding import tax, but you, don't have to worry about that as it's all included in the price and that all so covers any returned should you have to. Having said all that I'm very pleased with my first purchase and within hours of my receiving my rug I, purchased 3 more , I haven't needed to was any of them yet but look forward to seeing how they turn out. But to be honest I, don't think the will be a problem as they are good quality. But will let you all now at some latter date.

14 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

The rugs arrived before the promised…

The rugs arrived before the promised date which was great and the company kept me informed about delivery time. When they arrived they were exactly as shown on the website and were easy to put down. The only slight issue was a tiny thread of binding was loose on one rug and I was concerned it might unravel further but I contacted customer services who replied promptly with advice on what to do and offered me a small refund for the trouble. I said I would wait to see if the slight repair would do the trick and get back to them if necessary. The whole process has been stress free, very professional and I am thrilled with the rugs. I haven’t washed them yet but hopefully there will be no problems. I wouldn’t hesitate to buy from this company again.

15 ottobre 2025
Non scritta su invito
Logo di Teppana UK

Risposta di Teppana UK

Thank you so much for taking the time to share your experience with us. We’re delighted to hear that your rugs arrived ahead of schedule and that you’re pleased with their look and quality. It’s also great to know our team was able to assist promptly when you noticed the loose thread — we always aim to make every part of the process as smooth and reassuring as possible.

We truly appreciate your understanding and patience while we worked through that small issue, and we’re glad it didn’t detract from your overall satisfaction. When it comes time to wash your rugs, please don’t hesitate to reach out if you have any questions — we’re always happy to help ensure you get the best long-term experience from your Teppana pieces.

Thank you again for your trust and kind words. We look forward to welcoming you back in the future!

Warm regards,
The Teppana Team

Valutata 4 stelle su 5

Good quality rugs from Teppana

I ordered 2 matching rugs from Teppana one hall runner & a large rug for the lounge. I also ordered the non slip underlay for both rugs for extra comfort. I'm really pleased with the rugs & the overall service was good & efficient. The reason for 4 stars instead of the 5 was that the delivery driver didn't even offer to drop the rugs over the threshold & the larger rug was particularly heavy & I had difficulty lifting it indoors.

10 settembre 2025
Valutata 3 stelle su 5

Pad supplied with rug was too small

Pad supplied with rug was too small. Beautiful pattern though.

5 settembre 2025
Logo di Teppana UK

Risposta di Teppana UK

Hello Mary,

Thank you for your feedback!

Our rugs are designed so that the non-slip pad does not extend all the way to the edge, making it easier to position the top layer.

In addition, the design may shrink slightly during the first few washes, which is why it is produced larger.

If you feel that something is wrong with your rug or that the fit is not ideal, please contact our customer service team – we will be happy to help.

Kind regards,
Your Teppana team

Valutata 2 stelle su 5

Not quite right

Very expensive- which I wouldn’t mind if the product was right.
But it came and was the wrong colour, completely different to the image shown on the product page.
Also, the rug was circular instead of rectangle.

8 agosto 2025
Logo di Teppana UK

Risposta di Teppana UK

Hi Izzy,

Thank you for your feedback — we’re really sorry to hear that the rug you received wasn’t what you were expecting. It sounds like you got both the wrong color and shape, which definitely shouldn’t have happened.

We always want our customers to be happy with their purchase, and if something arrives incorrectly, we’re more than happy to exchange it for the right item straight away. Can I ask why you didn’t let us know about the mistake so we could put it right for you?

We’d still love the chance to fix this for you, so please get in touch with our team and we’ll sort out an exchange or return right away.

Valutata 5 stelle su 5

Perfect for my LVT flooring

Excellent communication from order through to delivery. Most important, the product is exactly as advertised. Wanted 2 rugs but initially only ordered 1 just in case it wasn't as good as it looked....but it was and I've now ordered a second.

29 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Difficult return

4 agosto 2025
Logo di Teppana UK

Risposta di Teppana UK

Hi Corinne,
thank you for your feedback. We’re sorry to hear that you found the return process complicated. Due to UK customs regulations, we need to provide all the necessary documentation for the return, which can take 1–3 business days to prepare. We appreciate your patience and understanding.

Valutata 5 stelle su 5

Good quality and value.

The rug didn’t take too long to arrive and I appreciate the free delivery and lack of customs charges. The colour is very close to the picture,which is pleasing. The quality is very good and I’m looking forward to many years of use.

24 giugno 2025

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più