I ordered three rugs one came almost immediately and the other two took a bit of time but oh so worth the wait. My house looks beautiful now they just finish it off.
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Scopri cosa dicono le persone
I waited weeks for the runner to arrive, only to be told it had been sent back to Germany with no explanation of why it wasn’t delivered. The address was correct, Teppana advised me to get in touch wi... Leggi di più
L'azienda ha risposto
Ordering and delivery is straightforward. The rugs have a reasonably good range of colours and design styles. And it’s great to be able to wash them. Staining from dogs running about and kitchen accid... Leggi di più
There was a good selection of colours and textures which helped. I do especially like that the rug can be cleaned so easily. I think I would opt for the thicker base in future as would feel better und... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.
Informazioni di contatto
Obenhauptstraße 4, 22335, Hamburg, Germania
- +44 330 818 1003
- service@teppana.co.uk
- teppana.co.uk
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Its tiny and over priced
Its tiny and over priced. I thought it was bigger when I measured.

Risposta di Teppana UK
Onwards & Upwards
Rang the office to check for stock and delivery time. The operator was friendly and professional.
Delivery was on time and the parcel was nicely packed with all the paperwork etc.
Perfect rug which looks great in the hall.
Great company with first class service.
Thank you.
Good quality rug and quick delivery
Good quality rug and quick delivery. Packaged well.
Beautiful rug,quickly sent .
Beautiful rug,quickly sent. Highly recommended!!
I was unsure of this company at first…
I was unsure of this company at first because it wasn't untill I contacted them regarding the fact that it wasn't clear on Thier site that the rugs actually come from Germany, I was therefore concerned regarding import tax, but you, don't have to worry about that as it's all included in the price and that all so covers any returned should you have to. Having said all that I'm very pleased with my first purchase and within hours of my receiving my rug I, purchased 3 more , I haven't needed to was any of them yet but look forward to seeing how they turn out. But to be honest I, don't think the will be a problem as they are good quality. But will let you all now at some latter date.
The rugs arrived before the promised…
The rugs arrived before the promised date which was great and the company kept me informed about delivery time. When they arrived they were exactly as shown on the website and were easy to put down. The only slight issue was a tiny thread of binding was loose on one rug and I was concerned it might unravel further but I contacted customer services who replied promptly with advice on what to do and offered me a small refund for the trouble. I said I would wait to see if the slight repair would do the trick and get back to them if necessary. The whole process has been stress free, very professional and I am thrilled with the rugs. I haven’t washed them yet but hopefully there will be no problems. I wouldn’t hesitate to buy from this company again.

Risposta di Teppana UK
The rugs arrived as scheduled and look…
The rugs arrived as scheduled and look great in the space. The colours are true to the website images. The underfloor heating works really well with the rugs in place. I would definitely buy from Teppana again.
Good quality rugs from Teppana
I ordered 2 matching rugs from Teppana one hall runner & a large rug for the lounge. I also ordered the non slip underlay for both rugs for extra comfort. I'm really pleased with the rugs & the overall service was good & efficient. The reason for 4 stars instead of the 5 was that the delivery driver didn't even offer to drop the rugs over the threshold & the larger rug was particularly heavy & I had difficulty lifting it indoors.
Pad supplied with rug was too small
Pad supplied with rug was too small. Beautiful pattern though.

Risposta di Teppana UK
I absolutely love my Soraya Labra rugs
I absolutely love my Soraya Labra rugs. They are a bright, vibrant colour and look great in the room.
Not quite right
Very expensive- which I wouldn’t mind if the product was right.
But it came and was the wrong colour, completely different to the image shown on the product page.
Also, the rug was circular instead of rectangle.

Risposta di Teppana UK
Perfect for my LVT flooring
Excellent communication from order through to delivery. Most important, the product is exactly as advertised. Wanted 2 rugs but initially only ordered 1 just in case it wasn't as good as it looked....but it was and I've now ordered a second.
Brilliant.
Easy to lay carpet and underlay by…Joan Callan
Easy to lay carpet and underlay by myself

Risposta di Teppana UK
Lovely quality very pleased with my rug…
Lovely quality very pleased with my rug kept informed of delivery
Beautiful quality and competitively…
Beautiful quality and competitively priced rugs. Colour and design choice is fantastic, and the rug I chose has completely transformed my bedroom. Good communication from company, and would highly recommend.
Quick delivery service and the rug is…
Quick delivery service and the rug is of very good quality and suits the room perfectly
Very pleased with my purchase
Very pleased with my purchase . Exactly as described / images . Quality is amazing .
Good quality and value.
The rug didn’t take too long to arrive and I appreciate the free delivery and lack of customs charges. The colour is very close to the picture,which is pleasing. The quality is very good and I’m looking forward to many years of use.
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