I ordered three rugs one came almost immediately and the other two took a bit of time but oh so worth the wait. My house looks beautiful now they just finish it off.
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Scopri cosa dicono le persone
I waited weeks for the runner to arrive, only to be told it had been sent back to Germany with no explanation of why it wasn’t delivered. The address was correct, Teppana advised me to get in touch wi... Leggi di più
L'azienda ha risposto
Ordering and delivery is straightforward. The rugs have a reasonably good range of colours and design styles. And it’s great to be able to wash them. Staining from dogs running about and kitchen accid... Leggi di più
There was a good selection of colours and textures which helped. I do especially like that the rug can be cleaned so easily. I think I would opt for the thicker base in future as would feel better und... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.
Informazioni di contatto
Obenhauptstraße 4, 22335, Hamburg, Germania
- +44 330 818 1003
- service@teppana.co.uk
- teppana.co.uk
4,3
Eccellente
155 recensioni
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HAPPY ALL AROUND
The ordering process was simple. The wait was as expected. The rug was better than I imagined. The price was more than reasonable. Happy all around.
8 dicembre 2025
Lovely rug runner for our hall
Lovely rug runner for our hall. Arrived well packaged. Colours are great - look just like the online picture.
Excited that it is washable so ideal for a hallway.
Has stayed in place and lying nicely flat.
Very pleased with it.
Thank you.
20 novembre 2025
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! THEY ARE SCAM!!!
Purchased a rug on 08/11/25, still not received this item. Spoke to the rudest person ever in their customer services department on 22/11/25. Have sent 7 emails requesting a refund and still not received my money back.
Have now contacted my bank’s fraud department to try and get my money back.
8 novembre 2025
Non scritta su invito
Risposta di Teppana UK
Hi Denise, thanks for taking the time to share this — and I’m genuinely sorry this experience left you feeling so disappointed.
Teppana is a legitimate German company and we absolutely do not “scam” customers. In this case, the order was dispatched, but during the peak Black Friday/Christmas period shipments from Germany to the UK can take longer than usual because they must pass through customs clearance. That can unfortunately add delays that are outside of our direct control.
Regarding the customer service point: our team’s standard is to be polite and helpful at all times. We’re sorry you felt spoken to rudely — our intention was to explain the status of the shipment and the next steps consistently, based on the information available from the carrier at the time.
Because the order was cancelled after it had already shipped, we had to initiate an out-of-the-ordinary return/investigation process with UPS to locate and process the parcel. This takes time on the carrier side and isn’t the same as a normal delivery.
Most importantly: a full refund has already been issued. Depending on your bank, it can take a few business days to show on the original payment method.
We appreciate the feedback and are sorry we didn’t meet expectations here — we’re working to improve response times and communication during peak periods.
Stylish circular rug
The circular rug I ordered looks exactly as it does online. It took quite a while to arrive but my enquiry was dealt with quickly and effectively. The rug is slightly larger than the non-slip base which is in two separate halves. I’m hoping that the slight bumpy line down the middle where the two halves join will flatten in due course. The mid-century geometric design complements the age of my property and brightens the small hall.
16 dicembre 2025
Non scritta su invito
Lovely washable rug
Lovely rug with added bonus of being washable! We have just ordered a second!
22 novembre 2025
Risposta di Teppana UK
Great to hear! Thank you for taking the time to review!
Very dog friendly
Really pleased with the rug, fits in well in my old cottage. It’s great I can chuck it in the washing machine having three dogs. A bit slow on delivery but that would not put me off ordering again.
19 novembre 2025
Risposta di Teppana UK
Thank you for understanding Sarah! And great to hear our rug makes your live easier.
Prompt delivery
Prompt delivery, despite coming from Germany and made to order. Love the rug too.
2 dicembre 2025
Non scritta su invito
Definitely non-slip and look lovely
I wanted non-slip run for my kitchen and hall as i have a three-legged dog and it is important that she doesn't slip and fall.
There is a good range of patterns and they really do not slip even with an excited dog running along them.
And the colours are lovely and they wash well.
25 novembre 2025
Non scritta su invito
Risposta di Teppana UK
Thank you for the feedback! Great to hear our rug makes your dog's life saver.
Arrived on time I was very happy with…
Arrived on time I was very happy with my purchase😀
29 ottobre 2025
Perfect service and wonderful product…
Perfect service and wonderful product at a very reasonable price
10 novembre 2025
What a fantastic idea
Oh, what a fantastic idea and wonderful quality. The fact that the rugs will fit into normal size washing machines makes them worlds apart from other suppliers. I adore my rug thank you so much xx
10 novembre 2025
Non scritta su invito
Very pretty rug, good value and arrived swiftly
The rug is perfect in its new home, it is light weight but well crafted and on its own pad so doesn't slip. It arrived swiftly and efficiently. Thank you Teppana!
23 ottobre 2025
I love my beautiful rug
I love my beautiful rug, your products are superb and your service is faultless
12 novembre 2025
Non scritta su invito
Love the small rug which I ordered.
Love the small rug which I ordered.
It’s beautifully soft to walk on and the colours are vibrant.
22 ottobre 2025
Good selection of choices
There was a good selection of colours and textures which helped. I do especially like that the rug can be cleaned so easily. I think I would opt for the thicker base in future as would feel better underfoot especially in winter - i have the rug on a wooden floor. Delivery was efficient and I am happy.
17 ottobre 2025
Perfect
Delivered on time, amazing rug, excellent quality and totally original design. We love it 😊 everyone comments on how lovely it is
30 settembre 2025
Would recommend
A mistake was made in the sizing of the cushioned underlay. My query was resolved and the correct size received quickly. The carpet itself is great (we have dogs). I would use again
29 settembre 2025
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