I ordered three rugs one came almost immediately and the other two took a bit of time but oh so worth the wait. My house looks beautiful now they just finish it off.
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Scopri cosa dicono le persone
I waited weeks for the runner to arrive, only to be told it had been sent back to Germany with no explanation of why it wasn’t delivered. The address was correct, Teppana advised me to get in touch wi... Leggi di più
L'azienda ha risposto
Ordering and delivery is straightforward. The rugs have a reasonably good range of colours and design styles. And it’s great to be able to wash them. Staining from dogs running about and kitchen accid... Leggi di più
There was a good selection of colours and textures which helped. I do especially like that the rug can be cleaned so easily. I think I would opt for the thicker base in future as would feel better und... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.
Informazioni di contatto
Obenhauptstraße 4, 22335, Hamburg, Germania
- +44 330 818 1003
- service@teppana.co.uk
- teppana.co.uk
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Although I love the idea of washable…
Although I love the idea of washable rugs (I have 3) there could be improvement. The topper wrinkles occasionally, which can be quickly resolved. The base is approx. 1 inch smaller, so the topper falls over it. Maybe this is to stop visibility of the base? Large rugs are tricky to lay (a bit like putting a screen protector on), a few attempts might be needed! The first two rugs arrived very quickly. The third took well over a month due to yarn being out of stock at the factory. I was informed of the delay but this could have been more swiftly dealt with. I have washed one of the rugs due to a doggy incident! It washed well, I hung it to dry. I have also spot cleaned with a cool damp cloth successfully. I like the idea of being able to buy new toppers without the base. They offer lots of size options. I’d recommend buying a small option for the hallway etc. so you can test it out before committing to a higher value rug.
Great rug company.
Ordering and delivery is straightforward. The rugs have a reasonably good range of colours and design styles. And it’s great to be able to wash them. Staining from dogs running about and kitchen accidents so far comes out really well.
Thanks for a great rug
Thanks for a great rug. From such a huge selection I now have the perfect one in my hallway. The order took a little longer to arrive, but communication was reliable and prompt. The rug washes and dries well, looks amazing and the padded feel as you walk in the door is very pleasant.
was told delivery would be 7-10 days……
was told delivery would be 7-10 days… it took 5 weeks and the communication was poor

Risposta di Teppana UK
Generally pleased with my purchase
They kept me informed as to when to expect the rug to arrive. It’s easy to keep clean and is very practical it also doesn’t slip or curl . we have a dog and live off a muddy lane so ordinary rugs were hard to keep clean. However the colours weren’t as vibrant as in the photo so that was disappointing .
Friendly service
The wait was very long and I really didn't like the material of the rug. I sent it back and am still waiting for my refund. But you've been very friendly.

Risposta di Teppana UK
I have only given a four star because…
I have only given a four star because UPS let you down badly and really messed me about, so it is no reflection on you.
I am delighted with the rugs the colours are bright and cheerful, the quality is fine ,they brighten up the hall.
I will certainly buy from you again.
Marianne Mancini13
I really love this rug
I really love this rug. I haven't tried washing it yet as I've only had it a couple of weeks, but it's vital to know that I can. It's so perfect for the space: it looks as if it's always been there. It has stayed flat and in the exact spot. I also really liked that I was able to phone and talk to a real person when I was unsure about ordering.

Risposta di Teppana UK
We love our rug
We love our rug! It’s beautiful and very good quality. Communication was great. Would highly recommend.

Risposta di Teppana UK
Absolutely beautiful runner
Absolutely beautiful runner. The quality is excellent and everybody comments as soon as they come through the door.

Risposta di Teppana UK
Beautiful rug
Beautiful rug, great comfortable underlay and bought on a Black Friday deal.
Will definitely be back for more rugs in the future.
Well packaged and delivered in due time.

Risposta di Teppana UK
Nice small rug
Nice small rug
Bright colour looks good on wooden kitchen floor
Thinner under pad than I like

Risposta di Teppana UK
Great!
Great rug. Looks fantastic and our GS loves it! Wonderful service - keeping me informed of what was happening and when. Can not fault anything!

Risposta di Teppana UK
dont like it
I was expecting a little bit ticker and softer. it is not worth it for so kind of amount of money

Risposta di Teppana UK
I gave the rug to my husband for Christmas & he is thrilled with it. It looks perfect & tones in as if it was made to fill the area. Excellent service, thank you Teppana
I gave the beautiful rug to my husband for Christmas and he is thrilled with it, it looks perfect and blends well with the rest of the decor.
The service from Teppana UK was EXCELLENT thank you.

Risposta di Teppana UK
Beautiful rug, easy to fit and very practical - exactly as described
I've been eyeing this rug for months and when the price was reduced for Black Friday I ordered it. It's exactly as I hoped, exactly as described and looks great as well as being easy to care for.
Communication, packaging and delivery were all first class as well. Thank you!

Risposta di Teppana UK
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