Teppana UK Recensioni 155

TrustScore 4.5 su 5

4,3

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I ordered three rugs one came almost immediately and the other two took a bit of time but oh so worth the wait. My house looks beautiful now they just finish it off.

Valutata 2 stelle su 5

I waited weeks for the runner to arrive, only to be told it had been sent back to Germany with no explanation of why it wasn’t delivered. The address was correct, Teppana advised me to get in touch wi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ordering and delivery is straightforward. The rugs have a reasonably good range of colours and design styles. And it’s great to be able to wash them. Staining from dogs running about and kitchen accid... Leggi di più

Valutata 5 stelle su 5

There was a good selection of colours and textures which helped. I do especially like that the rug can be cleaned so easily. I think I would opt for the thicker base in future as would feel better und... Leggi di più

Dettagli dell'azienda

  1. Negozio di arredi e di design d'interni

Scritti dall'azienda

The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

155 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Solitamente risponde entro 48 ore

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Valutata 4 stelle su 5

Although I love the idea of washable…

Although I love the idea of washable rugs (I have 3) there could be improvement. The topper wrinkles occasionally, which can be quickly resolved. The base is approx. 1 inch smaller, so the topper falls over it. Maybe this is to stop visibility of the base? Large rugs are tricky to lay (a bit like putting a screen protector on), a few attempts might be needed! The first two rugs arrived very quickly. The third took well over a month due to yarn being out of stock at the factory. I was informed of the delay but this could have been more swiftly dealt with. I have washed one of the rugs due to a doggy incident! It washed well, I hung it to dry. I have also spot cleaned with a cool damp cloth successfully. I like the idea of being able to buy new toppers without the base. They offer lots of size options. I’d recommend buying a small option for the hallway etc. so you can test it out before committing to a higher value rug.

25 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great rug company.

Ordering and delivery is straightforward. The rugs have a reasonably good range of colours and design styles. And it’s great to be able to wash them. Staining from dogs running about and kitchen accidents so far comes out really well.

10 febbraio 2026
Valutata 5 stelle su 5

Thanks for a great rug

Thanks for a great rug. From such a huge selection I now have the perfect one in my hallway. The order took a little longer to arrive, but communication was reliable and prompt. The rug washes and dries well, looks amazing and the padded feel as you walk in the door is very pleasant.

14 febbraio 2026
Non scritta su invito
Valutata 2 stelle su 5

was told delivery would be 7-10 days……

was told delivery would be 7-10 days… it took 5 weeks and the communication was poor

2 febbraio 2026
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Risposta di Teppana UK

We’re really sorry your order took so much longer than expected and that our communication didn’t feel good enough — that’s not the experience we want to deliver.

To be transparent, we did email you in advance to let you know about the delay. Unfortunately, the shipment from Germany to the UK was then held up by an unusually long customs clearance process, which is outside of our direct control and extended the delivery time significantly.

Valutata 4 stelle su 5

Generally pleased with my purchase

They kept me informed as to when to expect the rug to arrive. It’s easy to keep clean and is very practical it also doesn’t slip or curl . we have a dog and live off a muddy lane so ordinary rugs were hard to keep clean. However the colours weren’t as vibrant as in the photo so that was disappointing .

1 febbraio 2026
Non scritta su invito
Valutata 3 stelle su 5

Friendly service

The wait was very long and I really didn't like the material of the rug. I sent it back and am still waiting for my refund. But you've been very friendly.

28 gennaio 2026
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Risposta di Teppana UK

Hi there — thanks for taking the time to share your feedback. I’m really sorry to hear the wait was so long and that the rug material wasn’t what you expected.

That said, I’m glad you found our service friendly — and I completely understand how frustrating it is to still be waiting for your refund after sending the return back. Please reach out to us directly with your order number so we can check the status right away and update you as quickly as possible.

Thanks again for your patience — we’ll make sure this gets sorted.

Valutata 4 stelle su 5

I have only given a four star because…

I have only given a four star because UPS let you down badly and really messed me about, so it is no reflection on you.
I am delighted with the rugs the colours are bright and cheerful, the quality is fine ,they brighten up the hall.
I will certainly buy from you again.
Marianne Mancini13

13 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

I really love this rug

I really love this rug. I haven't tried washing it yet as I've only had it a couple of weeks, but it's vital to know that I can. It's so perfect for the space: it looks as if it's always been there. It has stayed flat and in the exact spot. I also really liked that I was able to phone and talk to a real person when I was unsure about ordering.

10 febbraio 2026
Non scritta su invito
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Risposta di Teppana UK

Hi Wendy — thank you so much for your wonderful feedback! We’re thrilled to hear the rug feels like it’s always belonged in your space and that it’s staying perfectly flat and in place.

And we completely agree: knowing you can wash it is such a big peace-of-mind feature — whenever you do, a gentle 30°C wash is usually ideal.

We’re also really glad you gave us a call and could speak to a real person before ordering. If you ever have any questions about care or anything else, just reach out — we’re always happy to help!

Valutata 5 stelle su 5

We love our rug

We love our rug! It’s beautiful and very good quality. Communication was great. Would highly recommend.

18 dicembre 2025
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Risposta di Teppana UK

Hi Jo — thank you so much for your kind words! We’re really happy to hear you love your rug and that the quality and communication met your expectations.

Thanks as well for recommending us — it truly means a lot. Enjoy your new rug, and if you ever need anything, we’re here to help!

Valutata 5 stelle su 5

Absolutely beautiful runner

Absolutely beautiful runner. The quality is excellent and everybody comments as soon as they come through the door.

8 dicembre 2025
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Risposta di Teppana UK

Hi Rosie — thank you so much! We’re delighted you love your runner and that the quality has impressed you (and your guests!). 😊

Wishing you lots of joy with it — and if you ever need anything, we’re always here to help.

Valutata 5 stelle su 5

Beautiful rug

Beautiful rug, great comfortable underlay and bought on a Black Friday deal.
Will definitely be back for more rugs in the future.
Well packaged and delivered in due time.

9 dicembre 2025
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Risposta di Teppana UK

Hi there — thank you for your lovely review! We’re so happy to hear you love the rug and the comfy underlay, and that everything arrived well packaged and on time.

And we’re especially glad you could grab it on a Black Friday deal — we’ll be thrilled to welcome you back when you’re ready for your next rug!

Valutata 5 stelle su 5

Nice small rug

Nice small rug
Bright colour looks good on wooden kitchen floor
Thinner under pad than I like

8 dicembre 2025
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Risposta di Teppana UK

Hi Geraldine, glad to hear you like your rug! If the pad is too thin, you can exchange it for the padded version.

Valutata 5 stelle su 5

Great!

Great rug. Looks fantastic and our GS loves it! Wonderful service - keeping me informed of what was happening and when. Can not fault anything!

8 dicembre 2025
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Risposta di Teppana UK

Great to hear Chris!

Valutata 3 stelle su 5

dont like it

I was expecting a little bit ticker and softer. it is not worth it for so kind of amount of money

27 novembre 2025
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Risposta di Teppana UK

Hi there — thank you for your honest feedback. I’m really sorry the rug wasn’t thick and soft enough for what you expected, especially given the price point. We completely understand how disappointing that feels. Have you looked into our cushioned pads?

Valutata 5 stelle su 5

I gave the rug to my husband for Christmas & he is thrilled with it. It looks perfect & tones in as if it was made to fill the area. Excellent service, thank you Teppana

I gave the beautiful rug to my husband for Christmas and he is thrilled with it, it looks perfect and blends well with the rest of the decor.
The service from Teppana UK was EXCELLENT thank you.

25 dicembre 2025
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Risposta di Teppana UK

Thank you so much for your kind words, Nicola!

Valutata 5 stelle su 5

Beautiful rug, easy to fit and very practical - exactly as described

I've been eyeing this rug for months and when the price was reduced for Black Friday I ordered it. It's exactly as I hoped, exactly as described and looks great as well as being easy to care for.
Communication, packaging and delivery were all first class as well. Thank you!

27 novembre 2025
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Risposta di Teppana UK

Great to hear! And very smart to buy only things you really wanted on Black Friday. :)

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