Taxfix UK (formerly TaxScouts) Recensioni 

7331
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

I love this service. It’s quick and easy, if you need help it’s there! All steps and processes are self explanatory and it’s so easy to navigate the app. You can pick up where you left off, you do... Leggi di più

Valutata 5 stelle su 5

Quick, easy and efficient service. I was already well prepared with what I needed and my tax situation is simple. I got the impression that there would have been support if I'd needed it, but I have n... Leggi di più

Valutata 5 stelle su 5

have been using this company for years to do my tax return. Its easy to fill out all the sections. Their support team is amazing and always there to help. I can contact the accountant and he always re... Leggi di più

Valutata 5 stelle su 5

I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand t... Leggi di più

Dettagli dell'azienda

Scritti dall'azienda

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

7K recensioni

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Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(7331)

1044 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Taxfix as always

Taxfix as always, have been very helpful with myself assessment taxes. This the second year that Ms Suzanne Booty has done my taxes with professionalism and efficiency.
Very happy thank you.

23 giugno 2026
Valutata 5 stelle su 5

Tony

Tony, was amazing and very tempestive in reply and assist us in the Tax Return, super recommended

23 giugno 2026
Valutata 5 stelle su 5

Lilian Skinner prepared my Self assessment.

Lilian Skinner prepared my Self Assessment tax return, which was quite complex due to some specific personal circumstances. Throughout the process, she was patient, and knowledgeable - She took the time to explain everything clearly, outlining each step I needed to follow and ensuring I understood the process. Her expertise and attention to detail gave me complete confidence that everything was being handled correctly and I would highly recommend Lilian to anyone looking for reliable and supportive tax advice.

15 gennaio 2026
Non scritta su invito
Valutata 2 stelle su 5

Accountant was very slow to prepare self assessment.

Accountant was very slow at processing my document, preparing the tax return and answering my questions. Tax fix promise to answer within 48 hours - my accountant took over a week (and that was with me prompting and sending multiple emails to both taxfix and the personal accountant). Wouldn't use again.

1 maggio 2026
Non scritta su invito
Logo di Taxfix UK (formerly TaxScouts)

Risposta di Taxfix UK (formerly TaxScouts)

Hi Rachel,

Thank you for taking the time to share your feedback. We are truly sorry to hear about the delays you experienced with your self assessment service.

We understand how frustrating it is when communication is slow, and we sincerely apologise that the service you received did not meet the 48 hour response time we aim for. Having to send multiple prompts for an update is not the efficient and supportive experience we want for our customers, and we regret that we fell short in your case.

This is not the standard of service we strive to provide, and we appreciate you bringing this to our attention. If you would be willing, we would like the opportunity to look into this further. Please contact us at support@taxfix.com with your registered email address so a member of our team can review your case personally.

Once again, we are very sorry for the frustration this caused. Your feedback is invaluable as it helps us to improve.

Best regards,
Taxfix

Valutata 1 stelle su 5

Good until it is isn't

Have used Taxfix (formerly Tax scouts ) for the last 3 years and never any issues until my most recent tax return. Lisa, my accountant, seemed satisfied at the time to use the requested information sent to her to calculate my tax return which ultimately resulted in a rebate. HMRC, having then recalculated the claim sent by Lisa, requested the money back, charged the actual tax due and slapped a late fee on for good measure! (even though my return was filed on time). Lisa's response? Abdicate any responsibility whatsoever, draw my attention to the Taxfix terms and conditions, including my responsibility to check the information, and then blame me for sending her the 'wrong' information in the first place! I'm sure their are some good ones in there but i'll be looking elsewhere next time.

21 giugno 2026
Non scritta su invito
Logo di Taxfix UK (formerly TaxScouts)

Risposta di Taxfix UK (formerly TaxScouts)

Hi,

Thank you for taking the time to leave a review. We’re sincerely sorry to hear about your recent experience and understand how frustrating and stressful this situation must have been, especially after having used our service without issue in previous years.

Please be assured that we take feedback like this very seriously. We have already arranged for your return to undergo a full secondary review as a priority so that the matter can be investigated thoroughly. You will receive an update and outcome from this review shortly.

We sincerely apologise for the inconvenience and disappointment caused. If you have any additional questions or would like to share any further information with us directly, please don’t hesitate to contact our support team at support@taxfix.com and we will be happy to assist further.

Kind regards,
Taxfix

Valutata 5 stelle su 5

Professional, quick and supportive

I worked with Rhian on my first tax return. I was extremely clueless as to what documents were needed, but the website has guided me through the process.
Once the initial documents were submitted and I started working with Rhian, I was worried that my lack of knowledge would be an inconvenience, however, Rhian made me feel at ease and answered my questions professionally, clearly and super quick! She guided me through all the steps and completed all her parts so quickly.
The service had exceeded my expectations and I would recommend it to anyone, I will be returning next year!

10 giugno 2026
Valutata 5 stelle su 5

Kinjal Kotak

Kinjal Kotak
Was very kind and curtious and kind and polite and very efficient and professional,everything was perfect from start to finish will definitely be using again

10 giugno 2026

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